Find customer support coordinator Jobs in bray, ww

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IT Business Analyst

Viatris -
Northern Cross, County Dublin

Apply Now

Job details

Full-time

Qualifications

Operations management
SAP
Business analysis
SAP Materials Management
Bachelor's degree
IT
Communication skills
SAP Warehouse Management

Full job description

McDermott Laboratories Limited

Viatris is a global healthcare company uniquely positioned to bridge the traditional divide between generics and brands, combining the best of both to more holistically address healthcare needs globally. With a mission to empower people worldwide to live healthier at every stage of life, we provide access at scale, currently supplying high-quality medicines to approximately 1 billion patients around the world annually and touching all of life's moments, from birth to the end of life, acute conditions to chronic diseases.

We have been included on number of award lists that demonstrate the impact we are making.

Our Global Device Development organization is an innovative, technically strong, and fully integrated team focused on delivering high-quality, safe, and effective device and combination products to meet evolving patient healthcare needs worldwide.

The IT Business Analyst position will assist in pursuing solutions that address the emerging needs of the manufacturing business in Europe and provide day-to-day support to the sites. As part of the regional team the IT Business Analyst will also assist with implementing global IT projects in the region and ensure the harmonization of best practices across the European manufacturing sites.

Every day, we rise to the challenge to make a difference and here’s how the IT Business Analyst will make an impact.

Key responsibilities for this role include:

Understand Viatris’ business, pain points, needs, and strategic plans around manufacturing area.
Able to manage complex process analyses for all areas of operations within the site. Including manufacturing/packaging, quality, warehouse, and plant maintenance processes.
Facilitates process to gather requirements in support of efforts led by a Solutions Leader or Project Manager. Evaluates information gathered from multiple sources, reconciles conflicts, decomposes high-level information into details, differentiates between actual and required user needs.
Participates in global IT projects at a plant site, as well as in projects that are strictly local in nature.
Skilled in general business analysis and validation techniques. Elicits requirements using interviews, analysis of documents, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, and workflow analysis and other relevant techniques, e.g., Value Stream Mapping.
Maintains current understanding of trends and issues in the IT industry, including current technologies in consideration by corporate IT.
Provides day-to-day support related to the installed application portfolio at a site. Collaborates with other IT teams to resolve day-to-day issues, as needed, such as the Run team.
Proactively connects, collaborates, and maintains communication with external and internal customers to analyze information needs and functional requirements and deliver project methodology artifacts as needed (following Viatris’ project methodology)
Provides support and/or direction to project and program manager(s) in overcoming hurdles and moving projects forward by proactively mitigating open issues and project risks. Maintains consistent communication channels between all vested parties (steering committee, business sponsors, IT stakeholders, project team, etc.). Supports organization change management efforts in areas of responsibility.
Acts as gate keeper/local system owner for Global applications installed at the site. Ensures GxP and SOX compliance as appropriate.
Function as a coordinator between SAP end users and the IT support organization, ensuring that business needs are fully documented and understood, and assist the IT organization in prioritizing requirements, developing, and testing solutions, and delivering enhanced SAP functionality to the business.
Play an active role in application integration implementations for EU sites

The minimum qualifications for this role are:

Must understand overly complex technology projects and concepts as they relate to high-level business objectives, and ability to present those concepts to both IT and non-IT audiences in a concise and easily understandable manner.
Minimum of a bachelor’s degree (or equivalent) and minimum of 2 years of experience. However, a combination of experience and/or education will be taken into consideration.
Functional knowledge of the following SAP operations modules: Materials Management, Warehouse Management, Production Planning and Quality Management.
Ability to develop a tactical partnership with business customers.
Strong understanding of highly technical custom software solutions.
Ability to drive complex conceptual discussions and develop system requirements. This includes the ability to generate innovative ideas to resolve problems.
Excellent verbal and written communication skills and the ability to interact professionally with a diverse group of executives, managers, and subject matter experts.
Strong understanding of Manufacturing Operations Management (MOM) or Manufacturing Execution System (MES) applications.
Strong understanding of IT/OT applications’ System Development Life Cycle and related CSV activities.

At Viatris, we offer competitive salaries, benefits and an inclusive environment where you can use your experiences, perspectives and skills to help make an impact on the lives of others.

Viatris is an Equal Opportunity Employer.

At Viatris, we offer competitive salaries, benefits and an inclusive environment where you can use your experiences, perspectives and skills to help make an impact on the lives of others.

Viatris is an Equal Opportunity Employer.

Apply Now

Refine Your Search

customer support coordinator jobs in bray, ww

IT Business Analyst

Project Coordinator (Pre-Construction)

Digital Business Analyst

Workplace Coordinator

Healthcare Assistants - North Central Dublin

Executive Briefing Coordinator - Dublin - 6 month FTC

Office Manager

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Supply Chain Team Lead (Customer Service)

Director, Product Management (f/m/d)

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