Find Call centre operations Jobs in Dublin County Dublin

Nurse – Clinical Call Centre Full Time
Voluntary Health Insurance —Dublin, County Dublin
- Hybrid work
- Customer service
- Organisational skills
- Communication skills
Quick apply
8d
Sales Representative – Retail Sales & Brand Influence- North Dublin
Field Management Ireland —Dublin, County Dublin
- €35,000 a year
- Sales
- Microsoft Office
- No degree
Quick apply
12d
Data Centre Shift Technician (Critical Facilities)
Datalec Precision Installations —North Dublin, County Dublin
- Weekend availability
- Engineering
- Microsoft Office
- Bachelor's degree
Quick apply
7d
Quality Expert Reviewer - German
Teleperformance —Dublin, County Dublin
- €42,667 a year
- Full-time
- English
- Annual leave
Systems Development Engineer, Amazon Foundational Security Services
Amazon Development Centre Ireland Limited —Dublin, County Dublin
- Full-time
- Computer Science
- Engineering
- Java
Business Development Executive
apetito —Dublin, County Dublin
- Part-time
- Sales
- Marketing
- Customer service
- Annual leave
4d
Software Development Engineer, Amazon Foundational Security Services
Amazon Development Centre Ireland Limited —Dublin, County Dublin
- Full-time
- Computer Science
- AWS
- Bachelor's degree
Software Development Engineer - Neptune, The AWS In-Memory Databases Console Team
Amazon Development Centre Ireland Limited —Dublin, County Dublin
- Weekend availability
- Computer Science
- AWS
- Bachelor's degree
Accounting Advisory Assistant Manager - Dublin
CRH Group Services Ltd. —Dublin, County Dublin
- Full-time
- Management
- Master's degree
- Analysis skills
Quick apply
Software Development Engineer – 2026
Amazon Development Centre Ireland Limited - D94 —Dublin, County Dublin
- Full-time
- Computer Science
- Java
- SQL
14d
Software Development Manager, Optical Network Capacity Delivery, GCNA
Amazon Development Centre Ireland Limited —Dublin, County Dublin
- Full-time
- Engineering
- AWS
- Team management
8d
Payments - EMEA Subsidiary Payments Sales Associate - Dublin
JPMorganChase —DUBLIN 2, County Dublin
- Full-time
- English
- Communication skills
- Banking
13d
Receptionist (Part Time) - Dublin
CRH Group Services Ltd. —Dublin, County Dublin
- Part-time
- Microsoft Outlook
- In-person
- Communication skills
Quick apply
6d
Software Development Engineer II — AWS DMS Schema Conversion Team, DMS Schema Conversion
Amazon Development Centre Ireland Limited —Dublin, County Dublin
- Full-time
- Oracle
- Computer Science
- Java
7d
Corporate & MICE Sales Manager
O'Callaghan Collection —Dublin, County Dublin
- Full-time
- Hospitality
- Sales
- Hotel
- Gym membership
- Referral programme
Quick apply
AI Operator
saas.group —Dublin, County Dublin
- Remote
- English
- AI
Quick apply
21h
Software Development Manager III, Simple Email Service
Amazon Development Centre Ireland Limited —Dublin, County Dublin
- Full-time
- Engineering
- AWS
- Team management
Senior Software Development Engineer, AWS RDS SQL Server
Amazon Development Centre Ireland Limited —Dublin, County Dublin
- Full-time
- Oracle
- Computer Science
- Java
Software Development Engineer II, Transactional Data Storage
Amazon Development Centre Ireland Limited —Dublin, County Dublin
- Full-time
- Computer Science
- AWS
- Bachelor's degree
Incident Response Senior Analyst - Dublin
CRH Group Services Ltd. —Dublin, County Dublin
- Full-time
- Azure
- Research
- AWS
Quick apply
6d

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Nurse – Clinical Call Centre Full Time

Voluntary Health Insurance -
Dublin, County Dublin

Quick apply

Job details

Permanent
8 days ago

Qualifications

EHR systems
Customer service
Organisational skills
Emergency room experience
Communication skills
Nursing

Full job description

Role Title: Clinical Call Centre Nurse
Location: Naas Road, Dublin
FTE: Full time
Duration: Permanent

Vhi Health & Wellbeing DAC currently has a full time permanent role for the position of Clinical Call Centre Nurse based in Naas Road.

Our Clinical Call Centre Nurses ensure that every patient contacting the Vhi Clinical Call Centre receives direct and appropriate care and an excellent healthcare experience, by assessing and identifying their needs, following a standardised triage protocol, offering a clinical option or healthcare advice and implementing and monitoring the patient's medical plan and treatment.
To work in other H&W services where the need arises, either to maintain clinical skills or to support the provision of other H&W services.

About us
Our purpose at Vhi is to help our customers and patients live longer, stronger and healthier lives. A big part of delivering this purpose is to create a workplace culture where all colleagues feel connected, informed and motivated to do their best work. At Vhi, we have a set of shared values that drive the kind of behaviour we want and that will support colleagues to grow, develop and play a key part in our success.

Leading the way in private healthcare, we now offer an extensive range of career options across several specialities within the healthcare space, including in: urgent care, planned care, primary care, health screening, hospital @ home, women’s health, pharmacy, digital health, out of hours emergency dental care, and nurseline 24/7. The efficient running of these services is made possible by our teams of highly skilled healthcare professionals.

What we offer:
As a member of the Vhi team, you will receive a comprehensive benefits package, which includes:

Competitive salary
Annual bonus
Pension
Health insurance for you and your family
Income protection in the event of illness
Hybrid working model
Ongoing training and development
Sports and social club

What will you do:

Ability to work a flexible 24/7 work schedule to care for Vhi members.
Demonstrate the ability to follow the clinical call center nursing process and to employ independent clinical decision making, where required.
Provide triage including phone triage of patients health status using designated protocols.
Evaluate and prioritise patients using the clinical decision support software and professional judgment.
Provide advice, treatment and signpost patients to the most appropriate facility.
Act as the first clinical point of contact for day-day clinical call center operations.
Work with and provide support to non-clinical colleagues as part of a Clinical Call Center Team.
Maintain nursing skills via rotation through all nursing departments within Vhi.
Act as a patient advocate by communicating their needs and concerns to appropriate resources.
Initiate written follow up communication for each encounter on the patients electronic health record (EHR).
Respond to patients requests for physician referral and/ or urgent care appointment.
Maintain professional growth while developing and maintaining good working knowledge of Vhi policies, procedures, protocols and guidelines.
Participate in clinical audits as part of overall service quality program.
Participate in Vhi’s educational and training needs.
Demonstrate evidence of Continuous Professional Development (CPD).
Establish personal and professional goals.
Demonstrate a positive response in the work environment.
Maintain a high level of motivation with ability to be self-directed.
Provide an excellent level of patient care and patient experience.
Interact with patients, physicians, and all internal and external services in a courteous manner.
Demonstrate respect for individual, cultural and social differences.
Maintain confidentiality of information regarding patients, physicians, co-workers.
Support project work in the development of new initiatives within the service.
Train other staff/ new joiners when required.
Perform other duties as assigned.

What will you need to be successful:

Must be registered on the General Division of the live register of nurses kept by the Nursing and Midwifery Board of Ireland.
Minimum 2 years’ experience working in an acute hospital environment within the last 5 years is essential.
Emergency department or urgent care experience is desirable.
Paediatric experience is desirable.
Contact centre experience is desirable.
Exposure to Electronic Health Record (EHR).
Exposure to Clinical Decision Support System (CDSS).
Excellent customer service with strong interpersonal and communication skills.
Excellent planning and organisational skills with ability to prioritise appropriately.
Work effectively with the Clinical Call Centre and all other departments within Vhi to ensure holistic and integrative care is delivered efficiently and effectively.
Demonstrate alignment with the Vhi values.

Sustainability
At Vhi, we believe that the health of people and the health of the planet are interconnected. That’s why we’re on a journey towards an integrated model of healthcare that puts people and the planet at its heart.

Our Commitment to Inclusion and Accessibility
At Vhi, we are on a continuous journey to build an inclusive and diverse workplace where everyone feels valued and respected. We welcome applications from individuals of all backgrounds, experiences, abilities, and perspectives

We are committed to providing reasonable accommodations at every stage of the recruitment process for candidates with disabilities, neurodivergence, or medical conditions. If you require an accommodation, please contact, and a member of our recruitment team will be in touch via email.

Any information you provide will be treated confidentially within the recruitment team and used solely for the purpose of determining and providing appropriate accommodations during the application and recruitment process.

Vhi is an equal opportunities employer.

Ready to start your journey? Apply now

#INDHP

Work Location: In person

Quick apply

Refine Your Search

call centre operations jobs in dublin county dublin

Nurse – Clinical Call Centre Full Time

Sales Representative – Retail Sales & Brand Influence- North Dublin

Data Centre Shift Technician (Critical Facilities)

Quality Expert Reviewer - German

Systems Development Engineer, Amazon Foundational Security Services

Business Development Executive

Software Development Engineer, Amazon Foundational Security Services

Software Development Engineer - Neptune, The AWS In-Memory Databases Console Team

Accounting Advisory Assistant Manager - Dublin

Software Development Engineer – 2026

Software Development Manager, Optical Network Capacity Delivery, GCNA

Payments - EMEA Subsidiary Payments Sales Associate - Dublin

Receptionist (Part Time) - Dublin

Software Development Engineer II — AWS DMS Schema Conversion Team, DMS Schema Conversion

Corporate & MICE Sales Manager

AI Operator

Software Development Manager III, Simple Email Service

Senior Software Development Engineer, AWS RDS SQL Server

Software Development Engineer II, Transactional Data Storage

Incident Response Senior Analyst - Dublin

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