Find it support Jobs in thomastown, kk

Customer Support Specialist with French
Planet —Kilkenny, County Kilkenny
- Full-time
- Hybrid work
- Hospitality
- English
- IT
EHR Training Lead
UPMC —Kilkenny, County Kilkenny
- Hybrid work
- System design
- Clinic
- Bachelor's degree
- Annual leave
Personal Lines Administrator
Gallagher —Kilkenny, County Kilkenny
- Part-time
- Customer service
- Microsoft Office
- Organisational skills
- Annual leave
- Life insurance
Electrical Design Engineer - Hybrid
PM Group —Kilkenny, County Kilkenny
- Contracts
- IT
- Communication skills
Day Opportunities Team Leader
Cumas New Ross —New Ross, County Wexford
- Full-time
- English
- No degree
- Accounting
- Annual leave
- Employee assistance program
Quick apply
9d
Project Design Engineer (Mechanical) REF: 2605b
Fingleton White —Kilkenny, County Kilkenny
- Full-time
- Hybrid work
- AutoCAD
- Engineering
- English
- Employee assistance program
Quick apply
Support Worker Day Services
SOS Kilkenny —Kilkenny, County Kilkenny
- €17.66–€25.50 an hour
- Full-time
- No degree
- IT
- Communication skills
- Annual leave
- Employee discount
Quick apply
2d
Catering Assistant FTC - UPMC Aut Even Hospital, Kilkenny
UPMC —Kilkenny, County Kilkenny
- €30,000–€38,796 a year
- Customer service
- Leaving certificate
- Clinic
- Annual leave
Design Engineer REF: 2608b
Fingleton White —Kilkenny, County Kilkenny
- Full-time
- Hybrid work
- Engineering
- English
- Microsoft Office
- Employee assistance program
Quick apply
Catering Assistant - UPMC Aut Even Hospital, Kilkenny
UPMC —Kilkenny, County Kilkenny
- €30,000–€38,796 a year
- Customer service
- Leaving certificate
- Clinic
- Annual leave
14d
Teacher of Maths and SET
Kilkenny & Carlow ETB —Bagenalstown, County Carlow
- Full-time
- No degree
- Teaching
8d
Teacher of Business & Religious Education
Kilkenny & Carlow ETB —Weatherstown, County Kilkenny
- Part-time
- No degree
- Teaching
8d
Industrial Engineer
Abbott Laboratories —Kilkenny, County Kilkenny
- Full-time
- Engineering
- System design
- Analysis skills
Teacher of Irish
Kilkenny & Carlow ETB —Bagenalstown, County Carlow
- Part-time
- No degree
- Teaching
8d
Special Education Teacher
Kilkenny & Carlow ETB —Weatherstown, County Kilkenny
- Full-time
- No degree
- Teaching
7d
Music Teacher
Kilkenny & Carlow ETB —Kilkenny, County Kilkenny
- Part-time
- No degree
- Teaching
1d
Construction Materials Technician
Breedon Group plc —Kilkenny, County Kilkenny
- Weekend availability
- Leaving certificate
- No degree
- Construction
- Annual leave
- Employee assistance program
Quick apply
Irish Teacher
Kilkenny & Carlow ETB —Kilkenny, County Kilkenny
- Part-time
- No degree
- Teaching
1d
Healthcare Assistant
Mowlam Healthcare —Kilkenny, County Kilkenny
- Full-time
- English
- No degree
- Communication skills
- Employee assistance program
- Referral programme
Quick apply
14d
Electrical Design Engineer
Lawler Consulting —Kilkenny, County Kilkenny
- Full-time
- AutoCAD
- Microsoft Office
- Presentation skills
- Annual leave
Quick apply

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Customer Support Specialist with French

Planet -
Kilkenny, County Kilkenny

Apply Now

Job details

Full-time

Qualifications

French
Hospitality
English
IT
Computer skills
Business
Communication skills
Hotel experience
Information Technology

Full job description

remote type

Hybrid

locations

Kilkenny - Ireland

time type

Full time

posted on

Posted 23 Days Ago

job requisition id

JR11366

About Planet

Planet is a global provider of integrated technology and payments solutions for retail and hospitality customers.

We create great experiences for the millions of people who use our payments, software, and tax-free solutions every minute of every day.

Planet empowers its customers to deliver great customer experiences by combining payments and software in ways that drive greater loyalty, increase revenue and save time.

Founded over 35 years ago and with our headquarters in London, today we have more than 2,500 employees located across six continents serving our customers in more than 120 markets.

Role overview:

As a Customer Support Specialist, you will be the first point of contact for our customers, assisting them via phone or email with technical inquiries and any issues that arise. You will independently analyze and resolve problems while advising our customers on how to use our software optimally and efficiently. After an intensive onboarding phase, you will take over customer consulting, installation, and training, ensuring that they can seamlessly integrate our hotel software into their daily operations.

What you will do:

Technical support and consulting for customers and business partners via phone, email, or the ticketing system.
Detailed documentation of all work steps and solution processes in accordance with internal standards and guidelines.
Maintenance and updating of the ticketing system and internal knowledge database to optimize support processes.
Planning and conducting user training sessions, both online and on-site, to ensure customers can use the software effectively.
Enhancing and maintaining customer satisfaction by providing tailored solutions and first-class service.
Active collaboration within the team and close coordination with other departments to continuously improve the software and services.
Out of Hours Rotation to ensure reliable customer support.

Who you are:

Successfully completed training or a degree in hospitality, tourism management, IT, or a related field (preferred).
Experience in the hotel industry or solid knowledge of the hospitality sector to better understand customer needs.
Strong computer skills and a keen interest in IT topics, particularly hotel software and digital solutions.
Fluent English and French (spoken and written) to communicate professionally with national and international customers.
Strong customer orientation and a commitment to delivering first-class service and tailored solutions.
Experience with hotel software is an advantage, as well as knowledge of other common PMS, booking, or POS systems in the hospitality industry.
Strong social skills, empathy, and a respectful approach towards customers, colleagues, and partners.
Team spirit and willingness to collaborate efficiently with internal teams, external service providers, and hotel operators.
Excellent communication skills to explain complex technical concepts clearly to customers.
Independent and responsible work ethic, especially when analyzing customer requirements and implementing our products.
Structured and organized approach, particularly in planning and executing software implementations, training sessions, and support requests.
Strong technical affinity and openness to new technologies, especially in PMS (Property Management Systems), channel managers, booking software, and POS systems.
High resilience and strong problem-solving skills to provide effective solutions for hotel clients, even under time pressure.

Why Planet

Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need.

Come and grow your career in the most exciting, fast paced technology market, with a business that delivers feel-good connected commerce. We would love to hear from you – Apply now.

Reasonable accommodations may be made in order to allow for an individual to perform the essential functions of this role successfully.

At Planet, we embrace a hybrid work model, with three days a week in the office.

Reasonable accommodations may be made in order to allow for an individual to perform the essential functions of this role successfully.

About Us

Company Background

Planet provides integrated software, payment and technology solutions for its customers in the Hospitality and Retail sectors and worldwide via a network of global Financial Services Partners.

Founded over 35 years ago, we have evolved our services, delivering an innovative digital commerce platform that puts customer experience first.

With headquarters in London and around 3,000 expert employees located across six continents we serve customers in over 120 markets.

Apply Now

Refine Your Search

it support jobs in thomastown, kk

Customer Support Specialist with French

EHR Training Lead

Personal Lines Administrator

Electrical Design Engineer - Hybrid

Day Opportunities Team Leader

Project Design Engineer (Mechanical) REF: 2605b

Support Worker Day Services

Catering Assistant FTC - UPMC Aut Even Hospital, Kilkenny

Design Engineer REF: 2608b

Catering Assistant - UPMC Aut Even Hospital, Kilkenny

Teacher of Maths and SET

Teacher of Business & Religious Education

Industrial Engineer

Teacher of Irish

Special Education Teacher

Music Teacher

Construction Materials Technician

Irish Teacher

Healthcare Assistant

Electrical Design Engineer

I want to receive the latest job alerts for it support in thomastown, kk

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