Find remote technical support Jobs in cork, c

Level 2 Engineer
Ekco —Cork, County Cork
- Customer service
- Windows
- IT
Quick apply
Senior Ecologist – Freshwater / Aquatic Specialist
Tetra Tech —Cork, County Cork
- Master's degree
Principal Town Planner
AECOM —Cork, County Cork
- Full-time
- Hybrid work
- Presentation skills
Associate Engineer - Building Structures
Tetra Tech —Cork, County Cork
- Hybrid work
- Continuous improvement
- Civil Engineering
Senior Drainage Engineer - Transport
Tetra Tech —Ballincollig, County Cork
- Hybrid work
- Mentoring
- Civil Engineering
- Leadership
Electrical Project Engineer
Tetra Tech —Cork, County Cork
- Holidays
- AutoCAD
- Microsoft Office
- No degree
3d
Framework Manager - Water
AECOM —Cork, County Cork
- Full-time
- Hybrid work
- Business development
- No degree
Senior Ecologist
Tetra Tech —Cork, County Cork
- Master's degree
- Agile
MEP BIM Lead
Tetra Tech —Cork, County Cork
- Call to connect
- Project management
- Manufacturing
- Electrical Engineering
3d
Senior Engineer
Tetra Tech —Ballincollig, County Cork
- Hybrid work
- Master's degree
- Contracts
- Communication skills
Associate Director - Development Infrastructure
AECOM —Cork, County Cork
- Full-time
- Hybrid work
- Master's degree
- Civil Engineering
Senior AI Engineer
Compliance & Risks —Cork, County Cork
- Full-time
- Remote
- AWS
- Communication skills
- Python
Quick apply
Senior Quantity Surveyor
AECOM —Cork, County Cork
- Full-time
- Hybrid work
- Analysis skills
- Contracts
- Negotiation
11d
Senior / Structural Engineer
Tetra Tech —Ballincollig, County Cork
- Hybrid work
- Continuous improvement
- Civil Engineering
Senior Mechanical Design Engineer
Climeaction —Cork, County Cork
- €65,000–€85,000 a year
- Full-time
- AutoCAD
- Master's degree
- Mechanical knowledge
- Annual leave
Quick apply
Landscape Architect
AECOM —Cork, County Cork
- Full-time
- Hybrid work
- AutoCAD
- English
- Microsoft Office
Engineering Manager - REF: 2536b
Fingleton White —Cork, County Cork
- Full-time
- Hybrid work
- Engineering
- English
- Microsoft Office
- Employee assistance program
Quick apply
Electrical Engineer - Substations (ROI)
AECOM —Cork, County Cork
- Full-time
- Hybrid work
- English
- Electrical Engineering
Senior EIA Consultant
AECOM —Cork, County Cork
- Full-time
- Hybrid work
- Master's degree
- Project management
BIM Lead - Munster
EDC Engineering Design Consultants LTD. —Cork, County Cork
- Overtime
- Hybrid work
- AutoCAD
- Customer service
- Engineering
- Annual leave
- Work from home
Quick apply

I want to receive the latest job alerts for remote technical support in cork, c

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

remote technical support jobs near cork, c

Electrical Engineer jobs in Cork, County Cork

Shift Leader jobs in Cork, County Cork

Quantity Surveyor jobs in Cork, County Cork

Entry Level Engineer jobs in Cork, County Cork

Drainage Engineer jobs in Belgooly, County Cork

Engineer jobs in Cork, County Cork

Structural Engineer jobs in County Dublin

Engineer jobs in County Westmeath

Drainage Engineer jobs in Dublin, County Dublin

Bridge Engineer jobs in Cork, County Cork

Bridge Engineer jobs in Dublin, County Dublin

Senior Structural Engineer jobs in Bray, County Wicklow

Medtronic, Engineer jobs in County Galway

Senior Structural Engineer jobs in Dublin, County Dublin

Graduate Engineer jobs in Dublin, County Dublin

Analytics Engineer jobs in Dublin, County Dublin

Senior Structural Engineer jobs in Limerick, County Limerick

Engineering Manager jobs in County Kerry

Engineering Manager jobs in Monaghan, County Monaghan

Engineering Manager jobs in County Meath

Level 2 Engineer

Ekco -
Cork, County Cork

Quick apply

Job details

Qualifications

Microsoft Windows Server
Customer service
Windows
Sonicwall
Firewall
DHCP
IT support
DNS
IT
TCP/IP
Communication skills
Intune
Time management
VPN

Full job description

About Ekco

Founded in 2016 Ekco is now one of the fastest growing cloud solution providers in Europe!

We specialise in enabling companies to progress along the path of cloud maturity, managing transformation and driving better outcomes from our clients’ existing technology investments.

️ In a few words, we take businesses to the cloud and back!

We have over 1000 highly talented and supportive colleagues (and counting) across a number of regional offices in the UK, Benelux, South Africa, Malaysia & Ireland.

The Role

As a Level 2 Service Desk Engineer, you will provide advanced technical support to end users across multiple client environments. You will handle escalations from Level 1 engineers, troubleshoot more complex issues, and work closely with Level 3 engineers and senior staff for problem resolution. This role requires strong communication and time management skills, a good technical expertise, and the ability to balance multiple priorities in a fast-paced MSP environment. Opportunities: Strong professional growth development opportunities to avail off for career growth. Continuous learning and participation in training program pathways and certification are available. Exposure to large variety of dynamic IT infrastructures, new technologies and services.

Key Responsibilities

Provide 2nd-line support for escalated incidents, priority incidents and service requests.
Diagnose and resolve hardware, software, security and network issues that cannot be resolved at Level 1.
Support both Windows desktop and server environments, Microsoft 365, our internal service offerings and customer business applications.
Perform user and system administration (AD, 365 Exchange, M365, Intune, backups, security tools).
Document solutions, update knowledgebase articles, and provide feedback to improve Level 1 efficiency.
Provide support for internal network, internet services and firewall gateways (VPNs, IPVSec, DHCP, DNS, VLANs).
Assist with patching, monitoring alerts, and basic firewall/switch configuration as required.
Backup troubleshooting (Veeam, Datto)
Escalate unresolved issues to Level 3 or vendor support, ensuring proper documentation.
Identify and implement process improvements, enhance service delivery offerings
Maintain effective time management and ticket handling practices and procedures
Maintain strong customer service focus when dealing directly with end users.

Requirements

2–4 years’ experience in an IT support technician role, preferably in an MSP or internal IT team.
Strong knowledge of Windows 10/11, Windows Server, Windows Server administrative tools, and Microsoft 365.
Experience with remote monitoring and management (RMM) tools.
Experience with firewall support and administration (DELL SonicWALL preferable)
Experience in backup software and configuration
Understanding of networking fundamentals (TCP/IP, DHCP, DNS, VPN).
Strong written and verbal communication skills. Excellent customer service skills.
Excellent teamwork skills and user initiative

• Innovative thinking skills and logical problem solving • Customer service focused

Relevant certifications (CompTIA+ Network+/Security+, Microsoft Associate Fundamentals, ITIL Foundation) desirable.

Quick apply

Refine Your Search

remote technical support jobs in cork, c

Level 2 Engineer

Senior Ecologist – Freshwater / Aquatic Specialist

Principal Town Planner

Associate Engineer - Building Structures

Senior Drainage Engineer - Transport

Electrical Project Engineer

Framework Manager - Water

Senior Ecologist

MEP BIM Lead

Senior Engineer

Associate Director - Development Infrastructure

Senior AI Engineer

Senior Quantity Surveyor

Senior / Structural Engineer

Senior Mechanical Design Engineer

Landscape Architect

Engineering Manager - REF: 2536b

Electrical Engineer - Substations (ROI)

Senior EIA Consultant

BIM Lead - Munster

I want to receive the latest job alerts for remote technical support in cork, c

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected