Find digital analyst Jobs in dublin, d

Asset & Wealth Management, Operations MI Analyst, Associate, Dublin
Goldman Sachs —Dublin, County Dublin
- Full-time
- Microsoft Excel
- Customer service
- SQL
- Employee assistance program
ASPIRE GSC – Service Desk Level 1/Level 2 Analyst
Version 1 —Dublin, County Dublin
- €35,000–€43,000 a year
- Weekend availability
- Azure
- Oracle
- Customer service
- Employee assistance program
- Employee discount
Quick apply
4d
Senior Business Data Analyst - Transact system
NTT Ltd —Dublin, County Dublin
- Full-time
- Hybrid work
- Research
- Agile
3d
Full Stack Software Engineer, Charles River Development, Officer
State Street —DUBLIN 2, County Dublin
- Full-time
- Hybrid work
- Azure
- Computer Science
- Master's degree
Senior Business Analyst
NTT Ltd —Dublin, County Dublin
- Hybrid work
- Master's degree
- No degree
- Agile
Senior Business Analyst - Banking
NTT Ltd —Dublin, County Dublin
- Full-time
- Hybrid work
- No degree
- Agile
- IT
Senior Analyst, IT Audit
West Pharmaceutical Services —Dublin, County Dublin
- €60,100–€76,400 a year
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- ERP systems
- Annual leave
Technical Product Owner
Endava —Dublin, County Dublin
- Full-time
- Hybrid work
- AI
- Communication skills
- Banking
- Employee assistance program
- Referral programme
1d
Logistics Analyst
Sandisk —Dublin, County Dublin
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Oracle
Quick apply
Technical Consultant - Netreveal
NTT Ltd —Dublin, County Dublin
- Hybrid work
- SQL
- Agile
- Linux
10d
Lead Business Analyst - Payments
NTT Ltd —Dublin, County Dublin
- Full-time
- Hybrid work
- Engineering
- Master's degree
- Team management
Commercial Analyst
CarTrawler —Dublin, County Dublin
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- SQL
- Annual leave
- Employee assistance program
10d
Reporting Manager
AECOM —Dublin, County Dublin
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
GRC Analyst
Sitecore —Dublin, County Dublin
- Full-time
- Bachelor's degree
- SharePoint
- AI
1d
Operational Security Analyst (IT & Payment Systems)
Indra Group UK & Ireland —Dublin, County Dublin
- Full-time
- Hybrid work
- Computer Science
- AWS
- Analysis skills
Quick apply
Senior Investment Analyst
Fineco Asset Management —Dublin, County Dublin
- Hybrid work
- Microsoft Excel
- Research
- No degree
- Annual leave
UKI Technology Consulting - Intelligent Automation Manager - Digital & Emerging Technologies
EY —DUBLIN 2, County Dublin
- Engineering
- English
- Microsoft Office
Microsoft D365 Technical Consultant
BearingPoint Ireland —Dublin, County Dublin
- Hybrid work
- Communication skills
1d
Data Scientist - Credit Eligibility
M-KOPA —Dublin, County Dublin
- Full-time
- Remote
- SQL
- Communication skills
- Python
Transformation Business Analyst
Cornmarket —Dublin, County Dublin
- Full-time
- Hybrid work
- Salesforce
- Bachelor's degree
- Agile
- Annual leave
- Life insurance
Quick apply

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Asset & Wealth Management, Operations MI Analyst, Associate, Dublin

Goldman Sachs -
Dublin, County Dublin

Apply Now

Job details

Full-time

Benefits

Employee assistance program
Childcare

Qualifications

Power BI
Microsoft Excel
Customer service
Tableau
SQL
Analysis skills
Forecasting
Data entry
Cisco ASA
Communication skills
Time management

Full job description

OUR IMPACT
Across Asset Wealth Management, Goldman Sachs helps empower clients and customers around the world to reach their financial goals. Our advisor-led wealth management businesses provide financial planning, investment management, banking, and comprehensive advice to a wide range of clients, including ultra-high net worth and high net worth individuals, as well as family offices, foundations and endowments, and corporations and their employees. Our direct-to-consumer business provides digital solutions that help customers save and invest. Across Wealth Management, our growth is driven by a relentless focus on our people, our clients and customers, and leading-edge technology, data, and design.

YOUR IMPACT

We’re looking for an Operations MI (Management Information) Analyst who will be responsible for delivering high-quality data analysis and reporting to support the effective management of our operations function included our call centre operations. This role plays a crucial part in driving performance improvements, identifying trends, and providing actionable insights to management teams. The ideal candidate will possess strong analytical skills, a keen attention to detail, and the ability to communicate complex information clearly to stakeholders.

If you work in an operational environment producing high-quality data reports and have strong collaboration, MI analyst and Data Entry skills, we want to hear from you.

What you’ll do:

Collect, analyse, and interpret operational data from multiple areas, including servicing teams, payments operations, complaints, financial crime, back‑office processing, and call centre/performance data.
Produce accurate, timely MI reports and dashboards that support operational, regulatory, and strategic decision‑making across the call centre.
Develop, enhance, and maintain reporting tools (e.g., Power BI dashboards, automated Excel/SQL reporting) ensuring data integrity and alignment with business priorities.
Monitor key operational KPIs such as productivity, volumes, quality metrics, SLA performance, turnaround times, customer outcomes, and error rates — including call centre KPIs such as call volumes, AHT, ASA, service levels, and agent productivity.
Provide reporting packs and ad‑hoc deep‑dives, highlighting trends, risks, variances, and opportunities for performance improvement.
Support operational forecasting, capacity planning, and scenario modelling using historical and real‑time data.
Partner closely with operational leaders, transformation teams, risk & compliance, and technology to improve data flows, reporting processes, and insight generation.
Contribute to regulatory, audit, risk and governance reporting, ensuring alignment with FCA expectations and internal operational risk frameworks.
Present insights clearly to technical and non‑technical stakeholders at all levels.
Ensure all MI processes and outputs adhere to governance, data quality, security, and confidentiality standards.

REQUIREMENTS

Demonstrable experience in a similar MI analyst, data analyst, or reporting role within a retail banking, financial services operational or call centre customer service environment
Strong proficiency in data analysis tools and software, such as Microsoft Excel, SQL, Power BI, Tableau or equivalent reporting platforms
Proficient in Microsoft Excel, SQL, Power BI, or equivalent reporting platforms.
Familiarity with contact center metrics such as AHT, ASA and shrinkage
Familiarity with regulatory compliance requirements (e.g., GDPR) within a call centre context
Demonstrable ability to manipulate, interpret, and present large data sets accurately and efficiently
Excellent attention to detail, organisational, and time-management skills
Effective communication skills, with the ability to convey complex data insights to non-technical stakeholders
Solid understanding of call centre KPIs, operations, and performance metrics
Experience with forecasting , capacity planning or workforce management and resource planning tools is advantageous
Ability to work independently and as part of a collaborative team
High level of integrity and commitment to maintaining data confidentiality
Analytical mindset with a proactive approach to problem-solving

ABOUT GOLDMAN SACHS

At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world.

We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. about our culture, benefits, and people at GS.com/careers.

We’re committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. : https://www.goldmansachs.com/careers/footer/disability-statement.html

Goldman Sachs is an equal opportunity employer and does not discriminate on the basis of race, colour, religion, sex, national origin, age, veterans status, disability, or any other characteristic protected by applicable law.

We Offer Best-In-Class Benefits

Healthcare & Medical Insurance

We offer a wide range of health and welfare programs that vary depending on office location. These generally include medical, dental, short-term disability, long-term disability, life, accidental death, labor accident and business travel accident insurance.

Holiday & Vacation Policies

We offer competitive vacation policies based on employee level and office location. We promote time off from work to recharge by providing generous vacation entitlements and a minimum of three weeks expected vacation usage each year.

Financial Wellness & Retirement

We assist employees in saving and planning for retirement, offer financial support for higher education, and provide a number of benefits to help employees prepare for the unexpected. We offer live financial education and content on a variety of topics to address the spectrum of employees’ priorities.

Health Services

We offer a medical advocacy service for employees and family members facing critical health situations, and counseling and referral services through the Employee Assistance Program (EAP). We provide Global Medical, Security and Travel Assistance and a Workplace Ergonomics Program. We also offer state-of-the-art on-site health centers in certain offices.

Fitness

To encourage employees to live a healthy and active lifestyle, some of our offices feature on-site fitness centers. For eligible employees we typically reimburse fees paid for a fitness club membership or activity (up to a pre-approved amount).

Child Care & Family Care

We offer on-site child care centers that provide full-time and emergency back-up care, as well as mother and baby rooms and homework rooms. In every office, we provide advice and counseling services, expectant parent resources and transitional programs for parents returning from parental leave. Adoption, surrogacy, egg donation and egg retrieval stipends are also available.

Benefits at Goldman Sachs

Read more about the full suite of class-leading benefits our firm has to offer.

Opportunity Overview

CORPORATE TITLEAssociate

OFFICE LOCATION(S)Dublin

JOB FUNCTIONExternal Product Specialists

DIVISIONAsset & Wealth Management

Apply Now

Refine Your Search

digital analyst jobs in dublin, d

Asset & Wealth Management, Operations MI Analyst, Associate, Dublin

ASPIRE GSC – Service Desk Level 1/Level 2 Analyst

Senior Business Data Analyst - Transact system

Full Stack Software Engineer, Charles River Development, Officer

Senior Business Analyst

Senior Business Analyst - Banking

Senior Analyst, IT Audit

Technical Product Owner

Logistics Analyst

Technical Consultant - Netreveal

Lead Business Analyst - Payments

Commercial Analyst

Reporting Manager

GRC Analyst

Operational Security Analyst (IT & Payment Systems)

Senior Investment Analyst

UKI Technology Consulting - Intelligent Automation Manager - Digital & Emerging Technologies

Microsoft D365 Technical Consultant

Data Scientist - Credit Eligibility

Transformation Business Analyst

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