Find customer service help desk Jobs in dublin, d

Temp - Technology Infrastructure Assistant Vice President
Sumitomo Mitsui Banking Corporation —DUBLIN 2, County Dublin
- Hybrid work
- Annual leave
3d
Senior Corporate Counsel
Okta —Dublin, County Dublin
- €128,000–€176,000 a year
- Sales
- Negotiation
Quick apply
8d
Senior Product Designer
Intercom —Dublin, County Dublin
- Hybrid work
- System design
- Annual leave
- Work from home
Staff/Principal Product Designer
Intercom —Dublin, County Dublin
- Hybrid work
- System design
- Annual leave
- Work from home
EMEA Account Director
KSB-Jones Lang LaSalle Services Ir —Dublin, County Dublin
- Full-time
- No degree
- In-person
- Leadership
Quick apply
Building Technician
JLL —Dublin, County Dublin
- Carpentry
- Leaving certificate
- No degree
11d
Account Manager
XENON ARC INC —DUBLIN 2, County Dublin
- Up to €45,000 a year
- Full-time
- Sales
- English
- Microsoft Office
- Work from home
Quick apply
Building Technician
KSB-Jones Lang LaSalle Services Ir —Dublin, County Dublin
- Full-time
- Carpentry
- Leaving certificate
- No degree
Quick apply
11d
Engineering Manager, AI Models Infrastructure
Intercom —Dublin, County Dublin
- Hybrid work
- AI
- Communication skills
- Annual leave
- Work from home
Senior Product Engineer - Pricing & Packaging
Intercom —Dublin, County Dublin
- On call
- Hybrid work
- Salesforce
- Annual leave
- Work from home
Senior Product Marketing Manager
Intercom —Dublin, County Dublin
- Hybrid work
- Communication skills
- Marketing
- Annual leave
- Work from home
Manager, Relationship Managers (EMEA)
Intercom —Dublin, County Dublin
- Hybrid work
- Sales
- AI
- Annual leave
- Work from home
4d
Global Account Director
KSB-Jones Lang LaSalle Services Ir —Dublin, County Dublin
- Full-time
- No degree
- In-person
- Leadership
Quick apply
Account Manager (Commercial)
Intercom —Dublin, County Dublin
- Hybrid work
- Sales
- Business development
- AI
- Annual leave
- Work from home
Market Insights Manager
Gen Digital Inc. —Dublin, County Dublin
- Full-time
- Hybrid work
- Research
- Bachelor's degree
- No degree
Quick apply
Field Marketing Manager
Intercom —Dublin, County Dublin
- Hybrid work
- Sales
- Project management
- Organisational skills
- Annual leave
- Work from home
2d
Senior Sales Strategy & Operations Manager, AI Products
Intercom —Dublin, County Dublin
- Hybrid work
- Microsoft Excel
- Sales
- SQL
- Annual leave
- Work from home
Account Executive, Senior MidMarket
Intercom —Dublin, County Dublin
- Hybrid work
- Sales
- Business
- Communication skills
- Annual leave
- Work from home
Senior Software Engineer, Core Experiences - Dublin, Ireland
Speechify —Dublin, County Dublin
- Remote
- Java
Senior Security Engineering Manager
Intercom —Dublin, County Dublin
- Hybrid work
- SDLC
- Work from home

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Temp - Technology Infrastructure Assistant Vice President

Sumitomo Mitsui Banking Corporation -
DUBLIN 2, County Dublin

Apply Now

Job details

3 days ago

Benefits

Annual leave
Private medical insurance

Full job description

3 Jun 2026

Dublin, IE, D02 KF20

Who we are

United by a sense of purpose towards our customers – to be a trusted partner for the long-term – and our universal banking platform in EMEA, SMBC Group has an international growth agenda and award-winning products, meaning we provide exciting opportunities to work on a diverse range of projects and initiatives. We deliver a full suite of corporate finance products and solutions to our customers as well as investment banking and advisory services, and a range of innovative solutions in global capital markets. Read on to find out how you could enhance your skills and gain valuable experience, by joining us to support our clients transition to a sustainable future.

Role Summary

Strategic Planning & Execution: Develop and execute a detailed project plan using Agile methodologies, including milestones, risk assessments, and contingency strategies. Ensure flexibility for continuous improvement and adjustments based on feedback.

Project Governance and Reporting: Establish governance frameworks and provide regular updates to senior leadership and stakeholders.

Technical Coordination: Collaborate with IT Infrastructure, Infrastructure Operations, Security, Applications and Production Support Teams, Regional (EMEA) IT teams, and Business Units to ensure seamless delivery to infrastructure.

For you to succeed in the role,you’ll need to have:
Experienced in IT Project Management & Governance: Managed deliveryof infrastructure project in financial services using Agile and Waterfall methodologies (Scrum, Kanban).
Risk Management: Prioritised zero downtime and business continuity through thorough testing, backup plans, and coordination with relevant teams.
Collaboration and Communication: Worked closely with trading desks, infrastructure, and applicationsupport teams to ensure smooth transitions.
Stakeholder Engagement: Conducted stand-ups, sprint reviews,and retrospectives for clear communication with senior stakeholders.
Success involves navigating complexstructures, influencing stakeholders, and driving consensus for secure and compliant
deliverys

Business Area

The infrastructure delivery for front office, back office, and trading desks is crucial for keeping the organisation secure, compliant, and competitive. This role aims to minimise disruption and ensure seamless delivery across all EMEA locations. Upgrading our infrastructure will provide enhanced security, compliance, and operational efficiency, boosting employee productivity and performance.

Key stakeholders: Senior Leadership, Traders, Trade Floor Desk Heads, Business Users, IT Infrastructure, Infrastructure Operations, Security, Applications and Production Support Teams, Regional (EMEA) IT teams, Infrastructure Project Team.

Position Description

Oversee scope definition and control, ensuring deliverables remain aligned with agreed requirements andpreventing scope creep throughout the project lifecycle.
Develop and execute project plans for infrastructureprojects across the EMEA region, ensuring timely delivery and minimal disruption to businessnoperations.
Collaborate with key stakeholders to gather requirements, address concerns and provide regularstatus and risk updates, maintaining transparent communication with Infra leads, senior leadership and governance boards.
Define and track KPI’s, SLAs and key milestones, ensuring project success is measurable and auditable.
Identify potential risks (Compatibility, Performance, Security, Resourcing), develop delivery strategies, and manage escalations / issues.
Work closely with Platform Engineering, Infrastructure Operations, Application Teams and Infrastructure Teams.
Maintain detailed documentation of project plans, test results, risk logs and contingency measures, reporting back to senior stakeholders.
Manage project budgets, ensuring financial tracking, cost optimisation, and adherence to approved funding.

Competencies

Customer Focus

Driving Change

Driving Results

Embraces Diversity

Enterprise Leadership

Judgement and Decision Making

Risk Management

Strategic and Visionary

Trust and Integrity

What we offer

For all the expertise and experience you bring to help us make a difference, it’s only sustainable if we support you to build your career and be your best self so we offer competitive company benefits, centred around promoting positive well-bring and work-life balance. We also believe in fostering a diverse and inclusive work environment, where all team members perspectives and contributions are valued. Initiatives in place which promote a diverse and inclusive culture and healthy work life balance include hybrid working, Sport & Social Clubs and Diversity and Inclusion networks.

As an employee of SMBC you have access to a host of both useful and exciting benefit offerings. See below some of the benefits on offer to you:

Hybrid and flexible working
Competitive paid leave days
Benefits to support your physical wellbeing, including private medical insurance and life and invalidity insurance
Various policies to support your mental wellbeing, including a robust behavioural health network with counselling and coaching services
Access a wide range of learning and development opportunities and career progression opportunities
Ambitious remuneration package

So, if you like a challenge and want to continuously grow and develop in a role where you will be supported along the way by a dynamic and diverse team, apply today!!

About SMBC

A trusted partner for the long term
United by a sense of purpose towards our customers - to be a trusted partner for the long-term - and our universal banking platform in EMEA, we deliver a full suite of corporate finance products and solutions to our customers, including corporate, structured and trade finance, leveraged finance, loan market and treasury products. We can also provide investment banking and advisory services and a range of innovative solutions in global capital markets.
about what we do and who we are at https://www.smbcgroup.com/emea/careers

Apply Now

Refine Your Search

customer service help desk jobs in dublin, d

Temp - Technology Infrastructure Assistant Vice President

Senior Corporate Counsel

Senior Product Designer

Staff/Principal Product Designer

EMEA Account Director

Building Technician

Account Manager

Building Technician

Engineering Manager, AI Models Infrastructure

Senior Product Engineer - Pricing & Packaging

Senior Product Marketing Manager

Manager, Relationship Managers (EMEA)

Global Account Director

Account Manager (Commercial)

Market Insights Manager

Field Marketing Manager

Senior Sales Strategy & Operations Manager, AI Products

Account Executive, Senior MidMarket

Senior Software Engineer, Core Experiences - Dublin, Ireland

Senior Security Engineering Manager

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