Find Sales analyst Jobs in Dublin, D

Customer Service Strategist
Balsam Brands —Dublin, County Dublin
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Customer service
- Annual leave
Senior Data Analyst
DocuSign —Dublin, County Dublin
- Sales
- Salesforce
- Data analysis skills
Business Intelligence Graduate
Glen Dimplex Europe Holdings Ltd —Cloghran, County Dublin
- Full-time
- Hybrid work
- Microsoft Excel
- Computer Science
- SQL
Quick apply
11h
Fraud Defense Customer Engineer, Google Cloud Platform (Spanish)
Google —Dublin, County Dublin
- €127,000–€185,000 a year
- Full-time
- Spanish
- Computer Science
- Master's degree
3d
GTM Data & Performance Analyst
Smartbox Group —Dublin, County Dublin
- Full-time
- Hybrid work
- Sales
- Data analysis skills
- SQL
Quick apply
FICO Business Analyst
Uniphar PLC —DUBLIN 24, County Dublin
- Full-time
- Communication skills
Quick apply
Compliance & Information Security Analyst
beqom —DUBLIN 2, County Dublin
- Full-time
- Hybrid work
- Azure
- Sales
- AWS
Quick apply
Account Executive - Enterprise Corporate Sales (Polish speaker)
Salesforce —Dublin, County Dublin
- Full-time
- Sales
- English
FS Technology Consulting - Business Analyst -Channels and Mobile - Senior Consultant - Dublin
EY —DUBLIN 2, County Dublin
- Full-time
- Hybrid work
- Azure
- Computer Science
- Salesforce
- Gym membership
Business Development Representative, Commercial
Fivetran —Dublin, County Dublin
- Full-time
- Hybrid work
- English
- Business development
- Communication skills
- Annual leave
- Sick pay
10d
Director, Advocacy & Influence
Bentley Systems —DUBLIN 2, County Dublin
- Continuous improvement
- Marketing
Salesforce Senior Developer
Citco —Dublin, County Dublin
- Full-time
- Computer Science
- Salesforce
- Bachelor's degree
Head of PMO, Professional Services
Numerix —Dublin, County Dublin
- Master's degree
- AWS
- Project management
Quick apply
9d
CRM Developer
Glen Dimplex Europe Holdings Ltd —Cloghran, County Dublin
- Full-time
- Azure
- Microsoft Outlook
- Computer Science
Quick apply
11h
Senior Analytics Engineer
Intercom —Dublin, County Dublin
- Hybrid work
- SQL
- Communication skills
- Python
- Annual leave
- Work from home
Product Marketing Manager, Pricing
Fivetran —Dublin, County Dublin
- Full-time
- Analysis skills
- Project management
- Communication skills
- Annual leave
- Sick pay
10d
Pursuit Deal Lead, Strategic Pursuits Finance
Google —Dublin, County Dublin
- Full-time
- Finance
- Bachelor's degree
- No degree
3d
UKI Business Consulting - Customer Transformation, Service Designer - IXD, Senior Manager
EY —DUBLIN 2, County Dublin
- Full-time
- Hybrid work
- Computer Science
- Research
- Master's degree
- Gym membership
- Referral programme
Salesforce Product Manager
Citco —Dublin, County Dublin
- Full-time
- Computer Science
- Sales
- Salesforce
Product Manager Corporate Bank Institutional Cash Management
Deutsche Bank —Dublin, County Dublin
- Full-time
- Hybrid work
- Analysis skills
- Bachelor's degree
- No degree
2d

I want to receive the latest job alerts for sales analyst in dublin, d

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

sales analyst jobs near dublin, d

Customer Engineer jobs in Dublin, County Dublin

Performance Analyst jobs in Dublin, County Dublin

Senior Engineer jobs in Dublin, County Dublin

Pmo jobs in Milano, Lombardia

Enterprise Account Executive jobs in Dublin, County Dublin

Senior Data Analyst jobs in Dublin, County Dublin

Salesforce Developer jobs in Dublin, County Dublin

Product Manager jobs in Dublin, County Dublin

Product Marketing Manager jobs in Dublin, County Dublin

Customer Service Representative jobs in Dublin, County Dublin

Shift Leader jobs in Dublin, County Dublin

Business Development Representative jobs in Dublin, County Dublin

Business Analyst jobs in Limerick, County Limerick

Business Analyst jobs in Trinity College, County Dublin

Business Analyst jobs in Galway, County Galway

Business Analyst jobs in Cork, County Cork

Business Development jobs in County Galway

Greenogue Business Park jobs in Dublin, County Dublin

Remote Data Analyst jobs in Dublin, County Dublin

Business Analyst jobs in Tralee, County Kerry

Customer Service Strategist

Balsam Brands -
Dublin, County Dublin

Apply Now

Job details

Full-time

Benefits

Annual leave
Company pension

Qualifications

Jira
Microsoft Powerpoint
Microsoft Excel
Customer service
Slack
Data analysis skills
Organisational skills
AI

Full job description

Balsam Hill is seeking a proactive and detail-oriented Customer Service Analyst (BPO Support) to support our third-party customer service operations and deliver a high-quality customer experience. This role acts as a key point of contact for BPO partners, ensuring they have the tools, information, and support needed to meet performance expectations and service level agreements. The role also involves managing escalations, analysing trends, and identifying opportunities to improve processes and performance.

This position reports to the BPO Senior Strategist Lead for Europe. This is a full-time, hybrid in-office position located near our Dublin office, requiring three days in-office (Monday, Tuesday, Wednesday).

What you’ll do:

Act as the main point of contact for BPO partners, providing real-time support
Keep partners informed on process updates, policies, and campaigns
Monitor customer interactions to ensure quality and brand standards
Manage escalations efficiently with a focus on customer outcomes
Collaborate with BPO vendors and internal teams to share insights and improve performance
Work with Knowledge and Learning teams to improve support materials
Monitor BPO performance data daily across key metrics (CSAT, AHT, FCR, etc.), proactively identify trends and anomalies, and conduct root cause analysis to surface issues before they escalate.
Identify and implement process improvements
Own regular performance reviews with BPO partners, tracking SLAs, KPIs, and quality metrics across all supported markets, to support initiatives that drive sales, conversion, and overall customer satisfaction

What you bring to the table:

Excellent organisational skills with strong attention to detail and the ability to manage multiple priorities.
Proficient in Excel, PowerPoint, and common project management tools (e.g., Slack, Jira).
2–3 years’ experience in customer service or contact centre operations
Third-level qualification or equivalent experience
Strong data analysis skills; proficient in Excel for performance reporting and trend analysis. Comfortable interpreting data from customer feedback and VoC tools.
Excellent communication and stakeholder management
Proactive and adaptable in a fast-paced environment
Strong sense of ownership and accountability
Interest in improving customer experience and operations
Familiarity with customer service tools is a plus
Demonstrated AI literacy

About Us: Balsam Brands is a global, omnichannel retailer with roots in Christmas and seasonal décor. We strive for excellence in everything we do and present a unique opportunity for those seeking to have a meaningful impact in a people-first company that values relationship building, authenticity, and doing the right thing. We have steadily growing teams in Boise, the Bay Area, Dublin, Canada, Mexico, and the Philippines.

The company's mission is to create joy together. We empower our team and partners to love what they do, provide products and experiences that inspire meaningful moments with family and friends, and give back to our families and communities in impactful ways. When you join Balsam Brands, you'll find a culture of caring people doing challenging work and building a welcoming workplace.

Check out our flagship brand, Balsam Hill: balsamhill.com

Balsam Brands in Forbes: https://bit.ly/balsambrandsforbes2023
Balsam Brands on LinkedIn: http://www.linkedin.com/company/balsam-brands/

At Balsam Brands, we strive to offer a competitive compensation and benefits package. For permanent, full-time team members, this includes:

Competitive compensation, including a cash-based incentive plan
Company contributions toward private healthcare coverage
Company pension and employer contributions
Paid holidays, annual shutdown week, PTO, and volunteer time-off (VTO) packages
Annual continuous learning benefit up to €1,100 per person, per fiscal year
Up to €300 flexible reimbursement to support setup of new team member's work-from-home environment
Access to mental health and wellness perks
Parking and transit employer contributions

At Balsam Brands, we strive to build a diverse, equitable, and inclusive team to fulfill our purpose to create joy together. The Company is an equal opportunity employer and makes employment decisions on the basis of merit. In accordance with applicable law, the Company prohibits discrimination based on race, gender, religion, civil status, family status, age, disability, sexual orientation, membership of the Traveller community or any other consideration protected by applicable laws. The Company fully endorses a working environment that is free from discrimination, harassment, sexual harassment, workplace bullying and/or victimization. The Company is committed to compliance with all relevant and applicable provisions of the Employment Equality Acts 1998-2015 with regard to providing equal employment opportunities to disabled applicants or employees. The Company will provide such employees and applicants with reasonable accommodations which are required by law in order to perform the essential functions of the job provided that such reasonable accommodation does not result in excessive or disproportionate cost to the Company.

#LI-Hybrid

Apply Now

Refine Your Search

sales analyst jobs in dublin, d

Customer Service Strategist

Senior Data Analyst

Business Intelligence Graduate

Fraud Defense Customer Engineer, Google Cloud Platform (Spanish)

GTM Data & Performance Analyst

FICO Business Analyst

Compliance & Information Security Analyst

Account Executive - Enterprise Corporate Sales (Polish speaker)

FS Technology Consulting - Business Analyst -Channels and Mobile - Senior Consultant - Dublin

Business Development Representative, Commercial

Director, Advocacy & Influence

Salesforce Senior Developer

Head of PMO, Professional Services

CRM Developer

Senior Analytics Engineer

Product Marketing Manager, Pricing

Pursuit Deal Lead, Strategic Pursuits Finance

UKI Business Consulting - Customer Transformation, Service Designer - IXD, Senior Manager

Salesforce Product Manager

Product Manager Corporate Bank Institutional Cash Management

I want to receive the latest job alerts for sales analyst in dublin, d

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected