Find Escalation specialist Jobs in Dublin, D

Lead Technician
Digital Realty —DUBLIN 15, County Dublin
- Full-time
- Microsoft Excel
- Microsoft Office
- Team management
Specialist II, Risk
SEI1GLOBAL —DUBLIN 2, County Dublin
- Full-time
- Hybrid work
- Customer service
- English
- Administrative experience
- Annual leave
14d
Vendor Alliance Lead Associate Director (Cardiac Safety and Respiratory Diagnostics)
Novartis —Dublin, County Dublin
- Full-time
- No degree
- Communication skills
5d
Payroll Specialist, UKI
OASIS Group —Swords, County Dublin
- Overtime
- Microsoft Excel
- Communication skills
Support Lead
Grouper —Dublin, County Dublin
- Full-time
- Hybrid work
- SQL
- Bachelor's degree
- Leadership
Quick apply
SIAM Major Incident Manager
Tata Consultancy Services —Dublin, County Dublin
- Full-time
- No degree
- Communication skills
13d
Accounts Payable Leader
Trane Technologies —Swords, County Dublin
- Full-time
- Microsoft Excel
- Oracle
- English
Product Manager – Customer Technology & Loyalty
Primark —Dublin, County Dublin
- On call
- Product management
- Leadership
- Communication skills
Finance Transformation Specialist - 6-month FTC
Flutter Entertainment —Dublin, County Dublin
- Oracle
- ERP systems
- Microsoft Office
9d
Bid Manager
Sisk —Dublin, County Dublin
- Full-time
- Civil Engineering
- Communication skills
Senior Employee Relations Business Partner
Intercom —Dublin, County Dublin
- Hybrid work
- Annual leave
- Work from home
Head Of Safeguarding
Football Association of Ireland (FAI) —Dublin, County Dublin
- Full-time
- Hybrid work
- System design
- Continuous improvement
- No degree
- Free parking
- Employee assistance program
UK Payroll Lead/SME
Rippling —DUBLIN 2, County Dublin
- Full-time
- English
- Human resources
- Communication skills
Program Manager, West & Central Africa - Trust & Safety
TikTok —Dublin, County Dublin
- Microsoft Excel
- SQL
- Product management
Internal Audit Senior Manager
Primark —DUBLIN 1, County Dublin
- Project management
- Leadership
- Communication skills
Technical Services Engineer
MongoDB —Dublin, County Dublin
- Azure
- Java
- AWS
10d
Program Manager, Poland - Trust & Safety
TikTok —Dublin, County Dublin
- Microsoft Excel
- SQL
- Product management
Maintenance Engineer
Central Bank —Dublin, County Dublin
- From €63,566 a year
- Engineering
- Project management
- Continuous improvement
Senior Specialist Regulatory Key Initiatives
Viatris —Northern Cross, County Dublin
- Full-time
- Microsoft Word
- Microsoft Excel
- Bachelor's degree
Senior Technical Services Manager
Bardwood —Dublin, County Dublin
- €75,000 a year
- Full-time
- Remote
- Microsoft Outlook
- Microsoft Office
- IT
Quick apply

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Lead Technician

Digital Realty -
DUBLIN 15, County Dublin

Apply Now

Job details

Full-time

Qualifications

Microsoft Excel
Microsoft Office
Electrical wiring
Team management
Telecommunication
Communication skills

Full job description

Your role

The Lead Technician (LT) prioritizes a 'customer-first' mindset and ensures timely and accurate planning and delivery of customer requests. The LT assist the Manager Remote Hands and Manager Data Center with the training and development of the Data Center Technicians. The LT proactively manage daily customer services requests activities and other planned works and ensures an efficient resource utilisation and an excellent customer service level by meeting committed deadlines. The LT provides technical leadership and advanced support and can be a specialist with a particular skill set. The LT serves as the primary contact for Technicians, acts as Manager Remote Hands in their absence, and assists Site Management in communicating with customer representatives during daily operations and incident escalation. As working supervisor, the LT oversees and coordinates all customer services requests and manages outing / allocation of service requests coming from different application systems. The LT monitors SLAs and supports process preparation, including instruction and reporting.

What you’ll do

Lead and ensure adherence to company safety policies, operational efficiency, and core values.
Provide technical leadership, overseeing site operations to ensure compliance with industry standards.
Supervise and mentor technicians, facilitating their training and development.
Deliver advanced technical customer service support and prioritize service requests.
Collaborate with Site Management to identify efficiencies, innovations, and plant optimization.
Manage compliance, administration, and documentation, ensuring adherence to regulations.

What you’ll need

Minimum of 5 years of experience in ‘Telecommunications, IT or electrotechnical, Network Infra Structure environment.
Deep understanding of structured network infrastructure and Industry measurement tools
Skilled in optical fibre installations, wiring networks, electrical wiring, network configurations.
Excellent problem analyses skills
Strong troubleshooting skills and RCA capability
Skilled in customer communication and handling customer requests / complaints
Skilled in Microsoft office and Service Management applications (e.g. Excel)
Experience in team management, resource planning, coaching, training, developing and supervising staff
Demonstrate dedication, self-management, and proactivity.
Foster a team-oriented approach with excellent interpersonal skills.
Exhibit flexibility, reliability, and problem-solving orientation.

Apply Now

Refine Your Search

escalation specialist jobs in dublin, d

Lead Technician

Specialist II, Risk

Vendor Alliance Lead Associate Director (Cardiac Safety and Respiratory Diagnostics)

Payroll Specialist, UKI

Support Lead

SIAM Major Incident Manager

Accounts Payable Leader

Product Manager – Customer Technology & Loyalty

Finance Transformation Specialist - 6-month FTC

Bid Manager

Senior Employee Relations Business Partner

Head Of Safeguarding

UK Payroll Lead/SME

Program Manager, West & Central Africa - Trust & Safety

Internal Audit Senior Manager

Technical Services Engineer

Program Manager, Poland - Trust & Safety

Maintenance Engineer

Senior Specialist Regulatory Key Initiatives

Senior Technical Services Manager

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