Find Senior customer Jobs in Cork County Cork

Audit Manager - PM, Audits and Insights
Amazon Ireland Support Services Limited - A94 —Cork, County Cork
- Full-time
- Microsoft Excel
- Computer Science
- SQL
Assistant Administration Services Manager - Clerical Grade VI (Temp)
Mercy University Hospital —Cork, County Cork
- €58,477–€71,442 a year
- Part-time
- Acute care
- Microsoft Excel
- Rehabilitation centre
- Annual leave
Quick apply
4d
Property and Project Administrator
OCS Group —Cork, County Cork
- €42,000 a year
- Remote
- Microsoft Office
- Administrative experience
- Budgeting
Quick apply
Office Administrator
Hollycare Health and Disability Services —Cork, County Cork
- From €15 an hour
- Part-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Flexitime
- Employee assistance program
Quick apply
13h
Sr. Contracts Administrator | Cork
OpenText —Cork, County Cork
- Sales
- Microsoft Office
- Analysis skills
6d
Senior Design and Project Manager
Water Technology Ltd —Cork, County Cork
- Full-time
- AutoCAD
- Project management
- Bachelor's degree
- Wellness program
- Fuel card
Quick apply
Deli Assistant Manager
O'Brien's Service Station, Bishopstown —Bishopstown, County Cork
- €16–€17 an hour
- Full-time
- Management
- Supervising experience
- Bakery
- Store discount
Quick apply
Lead PM, Program/Project Manager
Analog Devices —Cork, County Cork
- Full-time
- Computer Science
- Data analysis skills
- System design
Warehouse Supervisor
Independent Express Cargo —Little Island, County Cork
- Full-time
- Forklift
- Supervising experience
- Continuous improvement
- Employee assistance program
Quick apply
Finance Manager, Global Finance Transformation
Amazon Ireland Support Services Limited —Cork, County Cork
- Full-time
- Microsoft Excel
- ERP systems
- English
EMEIA BPR Business Operations Lead - 23 month
Apple —Cork, County Cork
- ERP systems
- Analysis skills
- Computer skills
Senior Staff Engineer Digital Verification (f/m/div)
Infineon Technologies AG —Cork, County Cork
- Full-time
- English
- Master's degree
- Bachelor's degree
Commercial Brand Manager – Toyota Professional
Grandons Toyota Glanmire —Cork, County Cork
- Full-time
- Microsoft Powerpoint
- Business development
- Negotiation
Quick apply
14d
Senior Service Advisor
Johnson & Perrott Motor Group —Douglas, County Cork
- Full-time
- Employee assistance program
- Referral programme
Quick apply
13d
Apprentice Motor Mechanic
Johnson & Perrott Motor Group —Bishopstown, County Cork
- Full-time
- Maintenance
- No degree
- Mechanical knowledge
- Employee assistance program
- Referral programme
Quick apply
Operations Manager
Catalyx —Cork, County Cork
- Full-time
- Engineering
- Analysis skills
- Bachelor's degree
Quick apply
Sr. Customer Support Engineer (Spanish Speaker)
Logitech —Cork, County Cork
- Full-time
- Spanish
- Azure
- Customer service
- Work from home
5d
Manager - Delivery Execution Management
Apple —Cork, County Cork
- Mentoring
- Business
- Leadership
Senior Stylist
M&Co Hair —Ballincollig, County Cork
- €27,000.00–€58,092.05 a year
- Part-time
- Customer service
- Communication skills
- Store discount
- Employee assistance program
Quick apply
Senior Program Manager
Everseen —Cork, County Cork
- Full-time
- Hybrid work
- Organisational skills
- Agile
- Leadership

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Audit Manager - PM, Audits and Insights

Amazon Ireland Support Services Limited - A94 -
Cork, County Cork

Apply Now

Job details

Full-time

Qualifications

Microsoft Excel
Computer Science
Process improvement
SQL
Project management
Bachelor's degree
Pivot tables
Data visualisation
Leadership

Full job description

DESCRIPTION

The Audits and Insights team (AIT) – SPT Audit program measures accuracy of account enforcements, listing enforcements, all appeals and reinstatement decisions through audits on a statistically significant sample across Perfect Order Experience, Selling Partner Risk & Abuse, Financial Disincentives, Automated Brand Protection, Andon, Product Review Abuse, Restricted Products, Safety, Know Your Customer & Product Safety & Compliance (PSC) to name a few. We perform audits and measure the coverage and accuracy via director level goals and generate actionable insights from our audits to improve enforcement accuracy, appeal handling accuracy, First Contact Resolution (FCR) rate and eliminate unnecessary Seller friction by identifying ways to reduce Seller enforcements and appeals. We are committed to maintaining and advancing the trust of our Sellers by raising the bar through our Audits.
You will be responsible for driving process improvement, waste elimination and program/product/regional engagement. You will drive a culture of self-inspection and continuous improvement where acting on fact and eliminating defects and waste is the norm. You will apply a mix of quantitative and leadership skills to identify areas of improvement and prioritize resources. You will lead, build rapport, and mentor process improvement teams consisting of members of all levels and functions, without formal reporting relationships.

Key job responsibilities

Lead and drive process improvements (short-term wins) as well as process design / redesign (long-term wins) efforts.
Own end to end process transformation in Operations. Continuously identify new opportunities which can be scaled across AIT functions
Own improvement of cost efficiency initiatives by collaborating with operations, program, product and policy.
Collaborate with the Tools team to implement process improvements
Design and develop new Ops metrics that reflect Ops efficiency and effectiveness.
Performs quantitative analysis of key process indicators to identify opportunities for process improvement.
Drive process standardization across the operations network for AIT.
Develop mechanisms to surface known best practices across the AIT
Collaborate with and influence the engineering, product management, operations and executive teams on individual projects, features and launches to track progress, milestones, issues and risks.

Internal job description

BASIC QUALIFICATIONS

Bachelor's degree in computer science, engineering, analytics, mathematics, statistics, IT or equivalent
3+ years of program or project management experience
3+ years of working cross functionally with tech and non-tech teams experience
Experience defining program requirements and using data and metrics to determine improvements
Experience defining and executing program requirements
Experience in complex problem solving, and working in a tight schedule environment
Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
Experience with the Workforce Management tools is must along with good understanding of CRM systems

PREFERRED QUALIFICATIONS

3+ years of driving end to end delivery, and communicating results to senior leadership experience
3+ years of defining and implementing process improvement initiatives using data and metrics experience
2+ years of data visualization and reports tools experience
Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
Experience building processes, project management, and schedules

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Apply Now

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senior customer jobs in cork county cork

Audit Manager - PM, Audits and Insights

Assistant Administration Services Manager - Clerical Grade VI (Temp)

Property and Project Administrator

Office Administrator

Sr. Contracts Administrator | Cork

Senior Design and Project Manager

Deli Assistant Manager

Lead PM, Program/Project Manager

Warehouse Supervisor

Finance Manager, Global Finance Transformation

EMEIA BPR Business Operations Lead - 23 month

Senior Staff Engineer Digital Verification (f/m/div)

Commercial Brand Manager – Toyota Professional

Senior Service Advisor

Apprentice Motor Mechanic

Operations Manager

Sr. Customer Support Engineer (Spanish Speaker)

Manager - Delivery Execution Management

Senior Stylist

Senior Program Manager

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