Find technical support agent Jobs in dublin, d

Technical Support Engineer (Blockchain & Backend Development)
Binance —Dublin, County Dublin
- Full-time
- Remote
- Computer Science
- DevOps
- English
Quick apply
Data Scientist - Credit Eligibility
M-KOPA —Dublin, County Dublin
- Full-time
- Remote
- SQL
- Communication skills
- Python
QA Automation Engineer
Upland Software, Ireland —Dublin, County Dublin
- Azure
- Computer Science
- Engineering
Gen AI and Automation Developer
Forvis Mazars —Dublin, County Dublin
- Azure
- Computer Science
- Bachelor's degree
AI Engineer
Marsh —Dublin, County Dublin
- Full-time
- Azure
- Master's degree
- AWS
Manager, Support Engineering
Wiz, Inc. —Dublin, County Dublin
- Remote
- Azure
- Computer Science
- Engineering
Quick apply
3d
Fullstack Developer - Python
Citco —Dublin, County Dublin
- Full-time
- Computer Science
- Master's degree
- AWS
Asset & Wealth Management, Operations MI Analyst, Associate, Dublin
Goldman Sachs —Dublin, County Dublin
- Full-time
- Microsoft Excel
- Customer service
- SQL
- Employee assistance program
Database Engineer, AWS DMS
Amazon Development Centre Ireland Limited —Dublin, County Dublin
- Full-time
- Oracle
- Computer Science
- Java
AI Developer
iCabbi —Dublin, County Dublin
- Full-time
- Master's degree
- AI
- Python
Senior Onboarding Specialist, Italian & English Speaking - Dev/Implementation
Salesforce —Dublin, County Dublin
- Full-time
- Salesforce
- English
- Project management
Senior Delivery Acceleration AI Specialist
ServiceNow —DUBLIN 2, County Dublin
- Full-time
- Microsoft Excel
- Sales
- SharePoint
Quick apply
Software Developer - Authentication Team
Workday —Dublin, County Dublin
- €72,000–€108,000 a year
- Full-time
- Java
- Bachelor's degree
- No degree
Staff AI Product Manager
Intercom —Dublin, County Dublin
- Hybrid work
- AI
- Communication skills
- Annual leave
- Work from home
AI Builder, Emerging Talent - BNL Market
Salesforce —Dublin, County Dublin
- Full-time
- Sales
- English
- Master's degree
Senior Software Engineer - Machine Learning (f/m/d)
Contentful —Dublin, County Dublin
- Full-time
- Azure
- Master's degree
- AWS
- Annual leave
Engineering Manager, AI Models Infrastructure
Intercom —Dublin, County Dublin
- Hybrid work
- AI
- Communication skills
- Annual leave
- Work from home
CLO Deal Administrator
U.S. Bank National Association —DUBLIN 18, County Dublin
- €41,820–€49,200 a year
- Full-time
- Analysis skills
- No degree
- Organisational skills
Finance & Strategy
ElevenLabs —Dublin, County Dublin
- Full-time
- Remote
- SQL
- AI
Associate Director - Environmental Health and Safety
Vantive —Dublin, County Dublin
- Remote
- Engineering
- English
- Master's degree

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Technical Support Engineer (Blockchain & Backend Development)

Binance -
Dublin, County Dublin

Quick apply

Job details

Full-time

Qualifications

CI/CD
Mandarin
Rust (programming language)
Computer Science
Software Engineering
Kubernetes
DevOps
NoSQL
English
Technical support
Java
Microservices
Bachelor's degree
Distributed systems
Network protocols
Redis
REST
Computer Engineering
Linux
TCP/IP
Middleware
AI
Python
Spring framework
Debugging
MySQL

Full job description

Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by 300+ million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.

As a Tier 3 Technical Support Engineer, you will resolve complex technical issues and closely collaborate with backend development teams. Your main focus will be expert-level troubleshooting, with additional opportunities to engage in backend tasks related to Java, Spring Boot microservices, APIs, and blockchain technologies.

Responsibilities:

Provide advanced (Tier 3) technical support, ensuring fast issue identification, resolution, and escalation when needed.
Work closely with Tier 1 and Tier 2 support, DevOps, and backend developers to solve code-level and system-level issues.
Design, develop, and maintain internal automation tools to optimize workflow and reduce manual processes.
Build dashboards and monitoring solutions to track system performance and incident trends.
Collaborate with backend teams using Java / Spring Boot to troubleshoot and enhance APIs and microservices.
Document troubleshooting processes, root cause analyses, and best practices for the internal knowledge base.
Support incident management, ensuring 24/7 stability of Binance’s trading platform and related systems.
Continuously explore new technologies and best practices in backend, automation, and Web3 infrastructure.

Requirements:

Bachelor’s degree in Computer Science, Software Engineering, or related field.
2-10 years of experience in technical support, DevOps, or backend engineering for large-scale systems.
Strong debugging and troubleshooting skills across distributed systems and trading or payment platforms.
Proficiency in AI tools such as Claude Code for vibe coding and QA; proficiency in writing AI Agent skills, utilizing AI to analyze logs and databases for troubleshooting and data analysis; proficiency in using AI agents to automate task management.
Proficiency in Java (preferred), Python, or Rust; experience with Spring Boot and microservices is a plus.
Hands-on experience with Linux, Kubernetes, and CI/CD pipelines.
Familiar with network protocols (HTTP, TCP/IP) and RESTful API troubleshooting.
Knowledge of MySQL and performance tuning; NoSQL (MongoDB, Redis) is a plus.
Fluent in English and Mandarin, to coordinate with global stakeholders.

Preferred Qualifications

Background in Java backend development and microservice troubleshooting.
Experience in payment systems, fintech, or Web3 infrastructure.
Understanding of blockchain fundamentals and curiosity about DeFi, Web3, or AI-driven systems.

Team Growth Opportunities

Be part of a global tech team supporting millions of users.
Work at the intersection of engineering, operations, and customer experience.
Learn from top engineers in infrastructure, middleware, and backend systems, with clear growth paths toward full-stack expertise.
Make an impact in the fast-evolving crypto and Web3 ecosystem.

Why Binance

Shape the future with the world’s leading blockchain ecosystem
Collaborate with world-class talent in a user-centric global organization with a flat structure
Tackle unique, fast-paced projects with autonomy in an innovative environment
Thrive in a results-driven workplace with opportunities for career growth and continuous learning
Competitive salary and company benefits
Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)

Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.

By submitting a job application, you confirm that you have read and agree to our Candidate Privacy Notice.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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Refine Your Search

technical support agent jobs in dublin, d

Technical Support Engineer (Blockchain & Backend Development)

Data Scientist - Credit Eligibility

QA Automation Engineer

Gen AI and Automation Developer

AI Engineer

Manager, Support Engineering

Fullstack Developer - Python

Asset & Wealth Management, Operations MI Analyst, Associate, Dublin

Database Engineer, AWS DMS

AI Developer

Senior Onboarding Specialist, Italian & English Speaking - Dev/Implementation

Senior Delivery Acceleration AI Specialist

Software Developer - Authentication Team

Staff AI Product Manager

AI Builder, Emerging Talent - BNL Market

Senior Software Engineer - Machine Learning (f/m/d)

Engineering Manager, AI Models Infrastructure

CLO Deal Administrator

Finance & Strategy

Associate Director - Environmental Health and Safety

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