(PM Shift / M-F)
Warehouse Operations Supervisor
Job Summary
We are seeking a Warehouse Operations Supervisor to lead day-to-day warehouse activities, ensuring high performance across service delivery, productivity, accuracy, and compliance. This role is responsible for maintaining operational excellence while adhering to all Health & Safety, hygiene, and regulatory standards.
The successful candidate will provide clear and timely operational reporting to internal and external stakeholders, drive continuous improvement initiatives, and maximise the effective use of people, space, and warehouse systems. This is a hands-on leadership role requiring a visible presence on the warehouse floor, strong organisational capability, and a customer-focused mindset.
Key Responsibilities
Warehouse Operations & People Management
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Lead, motivate, and manage warehouse teams, including recruitment, onboarding, training, scheduling, and performance management
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Manage employee relations issues, including disciplinary and grievance processes in line with company policies
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Maintain accurate training records, attendance, and holiday schedules
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Ensure effective workforce planning to meet operational demand and peak periods
Operational Performance & Productivity
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Deliver and maintain KPIs across productivity, accuracy, quality, and service levels
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Monitor, analyse, and report on warehouse performance metrics
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Identify and implement process improvements to enhance efficiency and cost-effectiveness
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Ensure teams consistently meet agreed targets and SLAs (Service Level Agreements)
Communication & Reporting
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Produce and present daily, weekly, and monthly operational reports
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Lead daily shift briefings covering priorities, safety updates, and performance expectations
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Resolve operational issues promptly and escalate where required
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Act as a key communication link between warehouse, transport, and senior management
Health, Safety & Compliance
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Conduct regular warehouse audits and safety inspections
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Ensure full compliance with Health & Safety legislation, company policies, and industry standards
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Promote a safety-first culture and ensure all incidents are reported and investigated
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Maintain compliance with quality, hygiene, and security protocols
Inventory & Process Control
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Oversee all warehouse processes including:
- Goods In / Receiving
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Put-away & Replenishment
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Order Picking & Packing
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Dispatch & Distribution
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Ensure inventory accuracy through robust stock control and cycle counting
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Investigate and resolve stock discrepancies, damages, and shortages
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Ensure all shipments are accurate and correctly documented
Continuous Improvement & Problem Solving
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Conduct root cause analysis (RCA) on operational issues
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Implement corrective and preventative actions (CAPA)
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Drive improvements in service quality, operational efficiency, and team performance
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Optimise use of warehouse equipment and systems
Shift & Cross-Functional Coordination
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Ensure effective shift handovers with clear documentation
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Collaborate with transport, planning, and operations teams
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Ensure consistency in processes, systems usage, and operational standards
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Support overall site performance and operational goals
Space & Capacity Management
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Maximise warehouse storage utilisation through effective layout and stock organisation
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Manage racking systems and floor space to improve efficiency and throughput
Requirements & Experience
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Proven experience in a Warehouse Manager / Operations Manager / Logistics Manager role
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Strong knowledge of warehouse operations, inventory management, and logistics processes
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Experience managing teams in a fast-paced, high-volume environment
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Proficient in Microsoft Office (Excel, Word, Outlook) and warehouse systems (WMS preferred)
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Strong understanding of Health & Safety regulations (Ireland/UK desirable)
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Excellent leadership, communication, and interpersonal skills
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Strong analytical, problem-solving, and decision-making ability
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Ability to work under pressure and meet tight deadlines
