Because we strive to put people first.
Culture, our way.
Technology at Primark
What’s a career at Primark all about? The positive impact you’re making, the experiences you’re having and the people you’re with. You’re our inspiration. Embrace what sets you apart, own your career and develop in ways you never expected. Leave your mark. And do it your way.
Our technology team is actively shaping the next wave of advancements. Engaged with innovative initiatives, your expertise will propel our business into the future. Collaborating with a creative team of tech enthusiasts, you’ll contribute your unique skills to fuel our technological advancements.
What You’ll Do as Business Analyst – Planning and Ranging (12-Months FTC)
In your role, you’ll collaborate with different people across a range of skillsets. Here’s a flavour of your day-to-day:
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Serves as a core Technology role within the Analysis Practice, supporting the successful delivery of projects and programmes across the Technology portfolio and allocated based on skills, experience, and domain expertise.
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Leads the identification, capture, prioritisation, and validation of business and technical requirements and user stories, working closely with Product Owners and business stakeholders to ensure solutions meet Primark’s strategic goals.
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Analyses and documents as‑is and to‑be business processes, identifies improvement opportunities, and translates business needs into product‑based delivery requirements.
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Owns end‑to‑end requirements traceability across the delivery lifecycle (design, build, test, and deployment), collaborating with development teams to ensure solutions align with business needs.
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Supports quality and deployment activities, including QA and UAT planning, defect triage and prioritisation, and acting as a key contact during hypercare for user‑reported issues post‑deployment.
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Works collaboratively across Product, Technology, business teams, partners, and suppliers, championing Primark’s business analysis methodology, contributing to the Community of Practice, and supporting discovery, business cases, training, and adoption of new systems and processes.
What You’ll Get
This role is a hybrid opportunity, offering 3 days Working from home.
People are at the heart of what we do here, so it’s essential we provide you with the right environment to perform at your very best.
Let’s talk lifestyle: Healthcare, pension, and potential bonus. 27 days of leave, plus bank holidays and if you want, you can buy 5 more. Because Primark is all about tailoring to you, we offer Tax Saver Tickets, fitness centre, and a subsidised cafeteria.
What You’ll Bring
Here at Primark, we want everyone to feel valued – so please bring your authentic self to work, of course with some other key experience and abilities for this role in particular:
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Minimum 3 years’ hands‑on experience in a Business Analysis or business relationship management role within a retail environment, ideally with Buying & Merchandising expertise and experience delivering Assortment Planner or WSSI solutions.
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Strong knowledge of the software delivery lifecycle, system design concepts, and system capabilities, with proven experience working as a Business Analyst in a software development context.
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Practical experience operating within Agile delivery frameworks such as Scrum or Kanban, and using project and backlog management tools including Jira, Azure DevOps, and Confluence.
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Demonstrated retail and/or ecommerce domain expertise, supported by a logical, analytical, and detail‑oriented mindset with strong problem‑solving and business interpretation skills.
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Exceptional verbal and written communication skills, with the ability to translate complex technical concepts for non‑technical stakeholders and articulate business needs to technical teams.
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Relevant degree, equivalent qualification, or experience, with desirable attributes including awareness of industry technologies and trends, familiarity with data tools (e.g. Power BI or Tableau), and professional certifications (IIBA, BCS, Scrum Alliance, or equivalent).
Does this sound like you? Great, because we can’t wait to see what you’ll bring. You’ll be supported within a team of equally capable people, celebrating who you are and aiding you reach your potential. At Primark, we’re excited about our future - and we’re excited to develop yours.
About Primark
At Primark, people matter. They’re the beating heart of our business and the reason we’ve grown from our first store in Dublin in 1969 to a £9bn+ turnover business and over 80,000 colleagues and over 440 stores in 17 countries today. Our values run through everything we do. In essence, we're Caring and always strive to put people first. We're also Dynamic, bravely pushing the boundaries to stay ahead. And finally, we succeed Together.
If you need any reasonable adjustments or have an accessibility request, during your recruitment journey, such as extended time or breaks between online assessments, a sign language interpreter, mobility access, or assistive technology please contact your talent acquisition specialist.
All offers of employment are subject to background checks, including right to work, reference education and for some roles criminal, and financial checks. If you have any concerns, please reach out to our talent acquisition team to discuss.
#LI-Hybrid
REQ ID: JR-7231
