Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Laboratory Setting
Job Description
As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.
DESCRIPTION:
Discover impactful work as our new Field Service Engineer (FSE). As an FSE, your responsibilities will include delivering service activities (including Installations, Repairs, Maintenance Services, Tech Support etc.) for Unity Lab Services, supporting our Chromatography instruments primarily across the Cork Region, but with occasional travel across the region of Ireland and Northern Ireland, for the purpose of delivering:
- A high level of customer service resulting in customer happiness
- High first-time fix rates and low mean time to repair
- Low repeated call rates
In addition, you will support our overall Service Targets with respect to Bookings, Revenues, Service Profit and Overhead Cost while following all internal rules, processes, and practices.
What will you do:
Perform Field Service-related duties in line with internal rules, customer regulations and health and safety guidelines.
Specific product support to be given on Chromatography instruments (80%).
Work remotely providing on-site services exceeding customer expectations and ensuring that customers become promoters of our business through positive feedback.
Deliver the highest professional relationship with our customer base raising technical issues to quickly resolve critical tasks in the fastest way possible. Follow our ethical business conduct guidelines.
Enable the customer's success through their partnership with Thermo Fisher Scientific. Utilise web-based, sales lead logging tools to ensure customers are offered those products and services they require enabling them to meet their objectives (5%).
Optimize own work schedule by coordinating with all the required partners for service planning (Dispatch function, Team Leader, Manager) (5%).
Responsible for company assets including parts inventory, laptop computer, mobile phone, test equipment (ensuring validation calibration), tools, software, company car etc. (5%).
Responsible for timely and accurate reporting of activities including field service reports and expenses reports (5%).
Who we are looking for:
Background in Chemistry/Physics/Electronics/Engineering or related subjects.
Minimum 1-3 years of experience servicing analytical equipment. Equivalent applications specialist or end user experience will also be considered as valuable experience.
Knowledge of Liquid / Ion / Gas Chromatography an advantage, but not essential
Strong problem-solving skills
The ability to balance multiple tasks with different priorities.
Excellent interpersonal, self-motivational and negotiating skills.
Proficient levels of PC literacy.
Valid Ireland Driving Licence.
Willing and able to travel 5 days a week within territory, Monday to Friday with occasional nights away from home.
Good English skills, both verbal and written. Ability to work across all levels, functions, and regions.
What’s in it for you:
Excellent career progression opportunities with a large and growing global employer.
Competitive salary, plus annual bonus, and company car.
Benefits package (specifics depend on country of hire).
About us:
Our Mission is to enable our customers to make the world healthier, cleaner, and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation, and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.
Apply today! http://jobs.thermofisher.com
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
