Find Contact center team leader Jobs in Ireland

INVESTIGATOR I / COUNTER FRAUD SPECIALIST
Care.org —Remote
- Full-time
- Remote
- Microsoft Powerpoint
- Microsoft Word
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Northern Trust Corp. —Limerick, County Limerick
- Full-time
- Microsoft Excel
- Leadership
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- Full-time
- Azure
- Management
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eBay Ads Management TM German Speaking
eBay Inc. —DUBLIN 15, County Dublin
- Full-time
- Salesforce
- English
- Microsoft Office
11d
Cybersecurity Engineer 2
Arctic Wolf —Cork, County Cork
- €48,000–€133,000 a year
- Full-time
- English
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- Annual leave
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Customer Service Team Leader
Culligan Ireland —Claregalway, County Galway
- €40,000 a year
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Quick apply
1d
Outbound Sales Representative - German Speaking
ResultsCX —Remote
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- Salesforce
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Technical Support Engineer
Broadcom —Cork, County Cork
- Weekend availability
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Analyst
Northern Trust Corp. —Limerick, County Limerick
- Full-time
- Microsoft Excel
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8d
Operational Key Account Manager
DSV —Dublin, County Dublin
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Asset & Wealth Management, Operations MI Analyst, Associate, Dublin
Goldman Sachs —Dublin, County Dublin
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- Microsoft Excel
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Executive Director, Global Patient Safety Sciences Delivery
Regeneron —Dublin, County Dublin
- €172,500–€288,300 a year
- Doctoral degree
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Senior Consultant, Client Implementation, Total Portfolio Solutions
Northern Trust Corp. —Limerick, County Limerick
- Full-time
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Director, Product Marketing
Foundant Technologies Inc. —Remote
- Full-time
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Head of Data Intelligence, Director
Citi —Dublin, County Dublin
- €130,000–€230,000 a year
- Full-time
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Tech Events Coordinator - Dublin - 6 month FTC
Algomarketing® —Dublin, County Dublin
- Hybrid work
- Google Suite
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Quick apply
Finance Manager, EMEA Data Center Finance team
Amazon Data Services Ireland Limited —Dublin, County Dublin
- Full-time
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Director, Sales
Concentrix —Carlow, County Carlow
- Full-time
- Presentation skills
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Financial Crime Advisory Consultant
NTT Ltd —Dublin, County Dublin
- Full-time
- Hybrid work
- Master's degree
- No degree
- Agile

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INVESTIGATOR I / COUNTER FRAUD SPECIALIST

Care.org -
Remote

Apply Now

Job details

Full-time
5 days ago

Qualifications

Microsoft Powerpoint
Microsoft Word
French
Spanish
Microsoft Excel
Financial auditing
Arabic
English
Analysis skills
Project management
Bachelor's degree
Business
Accounting
Communication skills

Full job description

Work Location : Remote Location

Type of Post : Not Applicable

Other Possible Location :

Funding : APPROVED

Expected Travel :

Type of Contract : Local

Language Requirement : English

Application Deadline :

Employee Duration : Full-Time

Starting salaries are based on various factors, including candidate experience, education, knowledge, skills, and the cost of labor where the job is based. Salaries listed only apply to jobs based in the US.

Who We Are:

As a global leader, CARE is shaping the future of the humanitarian and development sector. Each year, we deliver support and services to millions of people globally. We do this by focusing on our mission and vision, and the values of equality and excellence that guide our organization. We seek dedicated individuals who align with our mission and are passionate about making it a reality by collaborating with others, embracing learning and innovation, and delivering results.

What We Are Looking For:
At CARE, we value diversely talented people who can bring different experiences and perspectives to our organization. We know that not all applicants will have every skill and qualification. We encourage everyone who meets the minimum required qualifications to apply. Having one or more of the preferred qualifications will strengthen an application. But, even if you are earlier in your career or followed a non-traditional educational or professional path, we hope you will consider a career at CARE.

Job Title: INVESTIGATOR I / COUNTER FRAUD SPECIALIST

Job Location(s): Remote Location

JOB SUMMARY:

CARE recognizes that fraud and corruption are prevalent issues, have harmful effects on employees, the organization, and society, and threaten our vision. CARE does not tolerate fraud or corruption by staff or related third parties, including its agents, consultants, vendors, partners, or counterparts. The allegations of fraud and corruption must be appropriately investigated after considering severity, credibility, the potential for reputational damage, and applicable donor requirements.

The primary objective of this position is to ensure timely and effectively response fraud and corruption allegations. This position shall be responsible for carrying-out investigations from planning, execution and reporting, following the CARE's Standard Operating Procedures for Fraud Investigation. The position shall assist the Investigations Manager and Deputy Director in managing the CARE USA fraud reporting hotlines, maintaining an accurate and complete fraud log, tracking timely closure of reported fraud and corruption allegations, monitoring donor notifications where applicable, assessing the adequacy of investigations carried-out by country offices, tracking the appropriateness and timeliness of actions taken to remediate fraud and corruption, supporting counter fraud initiatives to promote and sustain anti-fraud culture across the organization

This position reports to the Investigations Manager, coordinates with Regional Office Executives on cases and related actions within their assigned region/s, works with Awards Management Solutions Manager on donor and CMP notifications, and collaborates with Country Directors in ensuring that investigations are adequate, accurate and timely, and co-developing solutions to mitigate fraud risk at CARE

This role is open to qualified applicants in any of CARE Asia countries with the right to work in those countries. In line with our talent management strategy, priority will be given to internal candidates.

RESPONSIBILITIES:

Plan investigations and lead various aspects of investigation engagements

Develop the investigation plan and identify the resources needed to execute the case investigation successfully, including but not limited to defining the investigation objective and scope, determining the investigation time line, most cost-effective methodology and approach, defining the investigation procedures, forming teams according to competencies, identifying locations, systems, evidence and documentation requirements, among others.
Engage and liaise with the country executives, regional management unit, shared service center and awards management solutions on support needed to execute the investigations adequately and timely.
Calibrate the investigation plan as new information and evidence become available. Work hand-in-hand with the Investigations Manager and/or Deputy Director on ensuring adequacy and effectiveness of the investigation plan.
Responsible for supporting the Investigations Manager and/or Deputy Director in continuously improving internal processes to deliver the department's metrics and ensuring they continually assessed for alignment with best practices.

Conduct investigations and prepare investigation reports

Execute timely and quality execution of investigation following the requirements set forth in the CARE's Standard Operating Procedures for Fraud Investigation, applicable standards and policies.
Perform investigative procedures, such as but not limited to interviews, data and transaction analysis, e-mail data mining, observation, benchmarking and market analysis, evidence examination, to evaluate the veracity of the fraud and corruption allegations.
Provide periodic updates to the Investigations Manager and/or Deputy Director on the progress of the investigation and important issues arising on a timely manner. This includes specific cases assigned, and those CO-managed cases in respective region.
Coordinate periodically with the appropriate representatives from the country office, regional management unit and other relevant teams, to ensure smooth execution of investigation plan.
Draft quality investigation reports based on accurate facts drawn from the results of appropriate investigative procedures. Evaluate the facts gathered and form conclusion solid to withstand legal scrutiny.
Maintain proper chain of custody on the evidence supporting the investigation conclusions and archive them

Monitor fraud reporting hotlines

Perform adequate follow-up to ensure that recommendations are implemented and similar fraud risks are mitigated in the future. 55% Monitor fraud reporting hotlines
Monitor the new and existing cases received from the fraud reporting hotlines, respond to reporters and whistleblowers, and ensure that cases and essential case information are recorded in the fraud log completely and accurately. Perform periodic reconciliation to ensure that all cases received are accounted for in the fraud log completely.
Coordinate periodically with the relevant stakeholders to ensure the proper (a) investigation of cases ; (b) notification to donors / CARE Member Partners (CMP); (c) closure of cases; (d) removal of fraudulent charges from the financial reports; (e) tracking of recovery; (d) pursuance of legal case and police authorities reporting; and (e) actions taken in accordance with zero-tolerance policy and internal control gaps are adequately remediated.
Work with the Investigations Manager and/or Deputy Director to ensure timely and quality closure of the investigations. Ensure complete archiving of case supporting documents, such as initial notification report, basis of loss, donor and/or CMP notification, final investigation report, evidence of action taken, adjustment journal entries, evidence of recovery, filing of cases to court or police authorities, among others

Promote fraud awareness and facilitate capacity building

Promote fraud awareness and facilitate capacity building as needed. Demonstrate compliance with the CARE's code of conduct. Promote anti-fraud culture at CARE and assist in supports needed to implement the counter fraud strategy organization (e.g., annual anti-fraud culture organizational surveys). Develop fraud training materials, when requested and present appropriate fraud awareness training materials in workshops when required.
In coordination with the Investigations Manager and/or Deputy Director, provide guidance on proper interpretation of the CARE fraud policies. Continuously learn the best industry practices to fight against fraud and continuously innovates the fraud case management at CARE.
Develop materials and present in fraud champion periodic meetings.
Train, mentor, or coach country office staff in improving their skills and technical expertise in fraud investigation.

Others

Perform other relevant activities as necessary.
Lead and support the implementation of counter-fraud strategy and initiatives, in partnership with relevant stakeholders.

Required Qualifications:

Bachelor's degree in business administration, finance, accounting or similar field.
A Certified Public Accountant (CPA) or a Certified Internal Auditor (CIA)
Minimum of seven (7) years experience of combined experience in internal auditing and fraud investigation.
Minimum of three (3) years experience in a public auditing firm.
Experience working in a humanitarian aid or development organization and working overseas in developing countries.
Adept understanding of fraud risks and minimum acceptable fraud investigation protocols.
Strong analytical and problem solving skills, effective interpersonal skills, strong written and verbal communication skills.
Good project management skills.
Advanced proficiency in MS Excel, MS PowerPoint & Word

Preferred Qualifications:

A Certified Fraud Examiner (CFE)
Fluency in French, Spanish or Arabic

There are individuals who may use CARE’s name and trademark in emails and on websites in an attempt to solicit fees from interested job-seekers. Some examples of these fees are placement fees or immigration processing fees. CARE does not use recruiting or placement agencies that charge candidates an up-front fee of any kind. Occasionally, CARE does employ recruiting or placement agencies to help us identify candidates for specific employment within CARE. If you’re contacted by a legitimate recruiting or placement agency, there should be no charge to you. If you suspect that you have been a victim of fraud from someone purporting to be CARE, please contact us at [email protected]. Please do not email [email protected] to apply for this position. Instead, click "apply now" below in order to submit your interest.

CARE is an Equal Opportunity employer. We provide equal employment opportunities to all employees and qualified applicants for employment without regard to race, color, sex, religion, ancestry, national origin, age, disability, marital status, or veteran status, or any other characteristics protected under applicable law.

Starting salaries are based on internal equity, candidate experience, and the cost of labor where the job is based. Salaries listed only apply to jobs based in the US.

Apply Now

Refine Your Search

contact center team leader jobs in ireland

INVESTIGATOR I / COUNTER FRAUD SPECIALIST

Onboarding Advisor - NL/DE Speaking

Analyst,Transfer Agency

Senior IT Lead and Delivery Manager

eBay Ads Management TM German Speaking

Cybersecurity Engineer 2

Customer Service Team Leader

Outbound Sales Representative - German Speaking

Technical Support Engineer

Analyst

Operational Key Account Manager

Asset & Wealth Management, Operations MI Analyst, Associate, Dublin

Executive Director, Global Patient Safety Sciences Delivery

Senior Consultant, Client Implementation, Total Portfolio Solutions

Director, Product Marketing

Head of Data Intelligence, Director

Tech Events Coordinator - Dublin - 6 month FTC

Finance Manager, EMEA Data Center Finance team

Director, Sales

Financial Crime Advisory Consultant

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