Find head marketing Jobs in county dublin

Customer Excellence Lead
Novartis —Dublin, County Dublin
- Full-time
Senior Communications Officer
Respond Housing Association —Dublin, County Dublin
- €44,427–€57,494 a year
- Full-time
- Hybrid work
- Marketing
- Social media management
- No degree
Quick apply
8d
Digital Platforms and AI Marketing Transformation, Vice President
Citi —Dublin, County Dublin
- €85,600–€128,400 a year
- Full-time
- Master's degree
- Project management
- Bachelor's degree
Product Marketing Manager
Pulsate Mobile —Dublin, County Dublin
- Full-time
- Remote
- Sales
- AI
- Banking
Quick apply
Strategic Account Executive EMEA
Periti Digital —Dublin, County Dublin
- Up to €120,000 a year
- Hybrid work
- Sales
- Leadership
- Negotiation
Quick apply
Irish Account Executive
Fisher Investments Europe —Dublin, County Dublin
- Full-time
- English
- Annual leave
- Employee assistance program
Business Development Manager
RSM —Dublin, County Dublin
- Sales
- Business development
Quick apply
Global Head of Talent Acquisition
Mercury Engineering —Dublin, County Dublin
- Master's degree
- Bachelor's degree
- Business
Growth Product Manager (Fractional)
Sleep.ai —Dublin, County Dublin
- €45.50–€52.50 an hour
- Part-time
- English
- Communication skills
- Analytics
Quick apply
Internal Technical Sales Specialist
Carl Stuart Group —Dublin, County Dublin
- €45,000–€50,000 a year
- Hybrid work
- Sales
- Customer service
- No degree
- Work from home
- Employee assistance program
Quick apply
20h
Head of Design & Build
Cushman & Wakefield —DUBLIN 2, County Dublin
- Full-time
- Project management
- Contracts
- Construction
Quick apply
8d
Website Administrator
Great Outdoors —DUBLIN 2, County Dublin
- €27,000.00–€34,928.52 a year
- Microsoft Excel
- English
- No degree
- Employee discount
Quick apply
Product Marketing Manager
beqom —Dublin, County Dublin
- Full-time
- Remote
- Marketing
- Project management
- Bachelor's degree
Quick apply
11h
Brand Manager
The Hoxton —Dublin, County Dublin
- Full-time
- Hotel
- Life insurance
Quick apply
Head of Product Training
Tate Europe —DUBLIN 10, County Dublin
- Full-time
- Engineering
- ERP systems
- Analysis skills
Quick apply
Buyer
Codex —DUBLIN 11, County Dublin
- Full-time
- Hybrid work
- Microsoft Excel
- Maths
- Project management
- Wellness program
- Annual leave
Quick apply
Conference & Banqueting Manager
Fitzpatrick Castle hotel —Killiney, County Dublin
- Full-time
Quick apply
Digital Marketing Platforms Executive
Spanish Point Technologies —Clontarf, County Dublin
- Spanish
- Azure
- Marketing
- Referral programme
Sr. Director of Social Media (EMEA)
Tinder —Dublin, County Dublin
- Full-time
- Spanish
- English
- Communication skills
Head of Service Readiness & Enablement (IRE)
Origina —Sandyford, County Dublin
- Full-time
- Hybrid work
- IT
- Communication skills
- Annual leave
- Employee assistance program
Quick apply

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Customer Excellence Lead

Novartis -
Dublin, County Dublin

Apply Now

Job details

Full-time

Full job description

Summary

#LI-Hybrid

The Customer Excellence Lead acts as the execution engine for customer engagement success, ensuring launch readiness, high-quality content activation and precise omnichannel orchestration. The role governs and deploys execution excellence frameworks such as ICE, IpEx and IMEx to drive consistent standards across teams, while leading capability development to future-proof the organization and maximize customer engagement impact.

About the Role

Job Purpose

Serve as the execution engine for customer engagement success by ensuring launch readiness processes are strategically planned, content is activated across channels and customer journeys are orchestrated with precision. The role oversees execution excellence frameworks such as ICE, IpEx and IMEx, and leads capability development across the organization to enable consistent, compliant and high-impact engagement.

Major Accountabilities

Content Activation & Channel Orchestration

Ensure content created by Therapeutic Areas, Value & Access, Communications, Patient Advocacy and Medical Affairs is activated and usable across field force and functional platforms (OnCore CRM).
Ensure customer journeys are validated, aligned with content usage and optimized for impact.
Provide omnichannel implementation guidance and channel upskilling including SFMC orchestration and iCVA usage.
Oversee tagging, FUSE uploads and MLR processes to ensure execution standards across Commercial, V&A and Medical teams.
Provide customer journey insights to continuously refine engagement.
Execute integrated customer journeys across CRM, SFMC and rep-triggered tools aligned with TA strategies.

ICE Deployment & Orchestration

Orchestrate all ICE ways of working including workshops and handshake meetings at country level.

Marketing Excellence & One Brand Plan Orchestration

Ensure One Brand Plan milestones are executed on time with clear metrics and governance.
Drive marketing excellence standards and OBP framework implementation to uplift marketer capability and future-proof execution.

Launch Excellence Orchestration

Ensure end-to-end execution of local Launch Readiness Reviews (LRR).
Partner with global and regional teams to enhance launch readiness processes and operational excellence.

Capability Building

Act as the country voice of learning within learning governance forums.
Deploy and localize global learning curricula aligned to country needs and international priorities.
Partner with TA Heads and functional leads to align capability development with business priorities.
Support change management and adoption of new tools, journeys and standards.

Training Execution & Delivery

Deliver and localize global learning experiences ensuring relevance and impact.
Collaborate with technology owners to support implementation and usage of capability tools.
Ensure best-practice sharing and consistent onboarding across field and office-based roles.
Monitor training adoption and effectiveness and report outcomes to functional leadership.

Omnichannel Orchestration & Customer Journeys

Provide implementation guidance and upskilling on SFMC, iCVA, RTEs and video calls.
Design and deliver targeted capability building on content activation and omnichannel standards.
Support handshake meetings between international and local brand teams to ensure operating model adoption.

Leadership & Culture

Foster an engaged, high-performance culture through clear goals, coaching and continuous development.
Attract, develop and retain future-ready talent and strengthen succession pipelines.
Role model Novartis Leadership Expectations and Behaviors with a growth mindset.

Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture

Benefits and Rewards: Learn about all the ways we’ll help you thrive personally and professionally.
Read our handbook (PDF 30 MB)

Division

International

Business Unit

General Management

Location

Ireland

Site

Dublin (Country President Office (CPO))

Company / Legal Entity

IE02 (FCRS = IE002) Novartis Ireland Ltd

Functional Area

Marketing

Job Type

Full time

Employment Type

Regular

Shift Work

Apply Now

Refine Your Search

head marketing jobs in county dublin

Customer Excellence Lead

Senior Communications Officer

Digital Platforms and AI Marketing Transformation, Vice President

Product Marketing Manager

Strategic Account Executive EMEA

Irish Account Executive

Business Development Manager

Global Head of Talent Acquisition

Growth Product Manager (Fractional)

Internal Technical Sales Specialist

Head of Design & Build

Website Administrator

Product Marketing Manager

Brand Manager

Head of Product Training

Buyer

Conference & Banqueting Manager

Digital Marketing Platforms Executive

Sr. Director of Social Media (EMEA)

Head of Service Readiness & Enablement (IRE)

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