Find technical support representative Jobs in dublin, d

Service Delivery Manager (gn)
Hansen Technologies —Dublin, County Dublin
- Full-time
- Agile
- AI
- Communication skills
Principal Biostatistician (Biomarker Analyst -EMEA and US BASED)
サイネオス・ヘルス —Dublin, County Dublin
- English
- Communication skills
Brazilian Portuguese Customer Service Representative | Relocate to Greece
Next Job Abroad —Dublin, County Dublin
- Full-time
- Customer service
- English
- Hotel
- Relocation assistance
- Employee discount
Quick apply
Product Director
Fiserv —Dublin, County Dublin
- Full-time
- Communication skills
- Banking
Zone Leader Paint Shop Base Maintenance
Dublin Aerospace —Dublin Airport, County Dublin
- Full-time
- No degree
- Leadership
- Communication skills
General Maintenance Operator
Aramark —Dublin, County Dublin
- Carpentry
- Plumbing
- Driving
- Fuel card
5d
Facilities Manager/MAC Manager
Cushman & Wakefield —Dublin, County Dublin
- Full-time
- In-person
Quick apply
Electrician
Wtech Fire Group ltd —Dublin, County Dublin
- Full-time
- No degree
- Communication skills
- Employee assistance program
Quick apply
9d
Rail Construction Health and Safety Lead
AECOM —Dublin, County Dublin
- Full-time
- In-person
14d
General Maintenance Operative
Aramark Ireland —Dublin, County Dublin
- Full-time
- Carpentry
- Plumbing
- Driving
- Fuel card
Quick apply
5d
Sr. Scientist, Analytical R&D
MSD —Dunboyne, County Meath
- Full-time
- Hybrid work
- Engineering
- Master's degree
- Manufacturing
9d
Spanish Growth Advisor
eBay Inc. —DUBLIN 15, County Dublin
- Full-time
- Spanish
- English
- Business development
7d
Sales Development Representative - Greek Market
Salesforce —Dublin, County Dublin
- Full-time
- Sales
- Salesforce
- English
Director, Regulatory Affairs Medical Devices & Combination Product
Takeda Pharmaceutical —Dublin, County Dublin
- €116,800–€160,600 a year
- Full-time
- English
- Bachelor's degree
- Communication skills
7d
Deputy Project Leader - Dublin, Ireland
M.C. Dean, Inc —Dublin, County Dublin
- Full-time
- Engineering
- Microsoft Office
- Bachelor's degree
Sales Development Representative (German Speaking)
Harvey —Dublin, County Dublin
- €79,600–€107,600 a year
- Full-time
- Salesforce
- English
- Presentation skills
- Annual leave
Hygiene Consultant
Conaty Food & Catering Supplies —Dublin, County Dublin
- Full-time
- Hybrid work
- Sales
- Cleaning
- Communication skills
Quick apply
Site Engineer - Civils
Sisk —Blanchardstown, County Dublin
- Full-time
- Engineering
- First Aid Certification
- No degree
- Annual leave
Senior Software Engineer, Backend
Semperis —Dublin, County Dublin
- Full-time
- Hybrid work
- Azure
- Computer Science
- English
Solution Architect
Semperis —Dublin, County Dublin
- Full-time
- Hybrid work
- Azure
- Engineering
- Microsoft Office

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Service Delivery Manager (gn)

Hansen Technologies -
Dublin, County Dublin

Apply Now

Job details

Full-time

Qualifications

Agile
SaaS
AI
Communication skills

Full job description

About Hansen
Hansen Technologies is a global provider of software and services for the energy, utilities, and communications industries. We enable customers in over 80 countries to deliver critical services through reliable SaaS platforms, combining deep domain expertise with long-term partnership thinking. Our culture is built on collaboration, accountability, and continuous improvement, empowering teams to deliver real impact at scale.

Role Purpose
Based onsite in Dublin and working within a global delivery organization, this senior role is accountable for the delivery of SaaS Run Services and associated projects for a Tier 1 utilities customer. You act as Hansen’s senior onsite representative, ensuring strong service performance, delivery execution, and customer outcomes while driving the expansion of Hansen’s footprint within the account. You operate at the intersection of customer leadership, delivery oversight, and commercial alignment, working closely with executive stakeholders and global Hansen teams.

Role Impact
This role directly shapes customer satisfaction, service stability, and commercial growth within a strategic Tier 1 account. You ensure reliable delivery of critical SaaS services, strengthen executive-level customer relationships, and enable expansion opportunities through trusted advisory and delivery credibility. Your work improves operational stability, reduces delivery risk, and ensures alignment between customer expectations and Hansen’s global delivery organization.

Key Responsibilities

You lead the onsite customer relationship, acting as trusted advisor to operational and executive stakeholders, ensuring alignment between customer objectives and Hansen delivery capabilities.
You oversee service performance, SLA adherence, and delivery execution across run services and ongoing change initiatives.
You coordinate onboarding, releases, upgrades, and production changes in collaboration with offshore delivery teams.
You manage customer governance, including service reviews, QBRs, reporting, and escalation management, ensuring transparency on performance, risks, and value delivered.
You support and influence commercial activities such as renewals, change requests, and expansion opportunities, working closely with commercial and legal stakeholders.
You act as onsite delivery lead for assigned projects and enhancements, managing scope, risks, dependencies, and execution through to successful delivery.
You represent Hansen in customer forums, steering committees, and operational meetings, ensuring clear communication and timely decision-making.
You drive continuous improvement by monitoring service performance, maintaining account health visibility, and ensuring issues are resolved effectively across global teams. You support coordination between onsite and offshore teams and ensure smooth collaboration across time zones.

Essential Competencies

You bring strong experience in customer-facing roles such as Customer Success, Service Delivery, Consulting, or Account Management within complex SaaS or enterprise environments.
You have operated in senior roles with exposure to Tier 1 customers and executive stakeholders.
You understand SaaS delivery models, SLAs, and cloud-based operations, and are able to translate technical topics into business impact.
You combine strong commercial awareness with delivery discipline and are comfortable managing escalations, governance processes, and multi-stakeholder environments.
You have experience working across global teams and are confident operating independently onsite while coordinating distributed delivery organisations.
You bring strong communication skills, analytical thinking, and the ability to manage complex delivery environments under pressure. Experience in the energy or utilities sector is a strong advantage.

Preferred Skills

Experience in SaaS environments with high availability or Tier 1 service requirements.
Knowledge of Agile delivery methods and enterprise delivery governance.
Experience with AI or automation tools to improve delivery efficiency.
Background in the utilities or energy industry.

Why join Hansen
We offer competitive compensation, strong benefits, meaningful work-life balance, and a collaborative environment where your contributions have immediate impact. Details of our compensation and benefits package are shared transparently during the hiring process.

Diversity Statement
We are committed to building an inclusive, equitable, and diverse workplace. We welcome applications from all backgrounds, experiences, and perspectives and encourage candidates to apply even if they do not meet every requirement.

Apply Now

Refine Your Search

technical support representative jobs in dublin, d

Service Delivery Manager (gn)

Principal Biostatistician (Biomarker Analyst -EMEA and US BASED)

Brazilian Portuguese Customer Service Representative | Relocate to Greece

Product Director

Zone Leader Paint Shop Base Maintenance

General Maintenance Operator

Facilities Manager/MAC Manager

Electrician

Rail Construction Health and Safety Lead

General Maintenance Operative

Sr. Scientist, Analytical R&D

Spanish Growth Advisor

Sales Development Representative - Greek Market

Director, Regulatory Affairs Medical Devices & Combination Product

Deputy Project Leader - Dublin, Ireland

Sales Development Representative (German Speaking)

Hygiene Consultant

Site Engineer - Civils

Senior Software Engineer, Backend

Solution Architect

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