Find it support technician Jobs in dublin, d

Senior IT Lead and Delivery Manager
Teleperformance —Dublin 07, County Dublin
- Full-time
- Azure
- Computer Science
- Master's degree
15h
Asset Management Technician Days (Electrician)
DAA —Dublin, County Dublin
- 12 hour shift
- Maintenance
- No degree
- Communication skills
Relief Pharmacy Technician
McCabes Pharmacy —Knocklyon, County Dublin
- Full-time
- No degree
- Higher certificate
- Employee assistance program
- Employee discount
Quick apply
14d
Workshop Controller
Northgate Vehicle Hire —DUBLIN 15, County Dublin
- €32,000 a year
- Microsoft Outlook
- Microsoft Office
- Supervising experience
- Free parking
- Annual leave
Quick apply
16h
Senior Airport Engineer - Dublin Airport
ESP Global Services Limited —Swords, County Dublin
- In-person
- Communication skills
Quick apply
1d
Asset Management - Baggage Technician (Electrician)
DAA —Dublin, County Dublin
- 12 hour shift
- System design
- Microsoft Office
- No degree
Senior Workplace Health and Safety Manager, Customer Fulfilment (UK)
Amazon Ireland Support Services Limited - A94 —Dublin, County Dublin
- Full-time
- English
- In-person
Trainee Optical Assistant
Specsavers —Maynooth, County Kildare
- €14.15 an hour
- Weekend availability
- Customer service
- No degree
- IT
1d
Lead Mechanical Technician
Sodexo —North Wall, County Dublin
- €60,000 a year
- Full-time
- Microsoft Office
- Plumbing
- HVAC
Quick apply
13d
BIM Technician - Data Centres
Ethos —Dublin, County Dublin
- Holidays
- Hybrid work
- Communication skills
7d
HVAC Service Technician, Trane Ireland Limited
Trane Technologies —Dublin, County Dublin
- Weekend availability
- Customer service
- Microsoft Office
- Manufacturing
- Life insurance
BIM CAD Technician (Structural - Buildings)
Egis —Dublin, County Dublin
- Hybrid work
- AutoCAD
- CAD
- Communication skills
- Life insurance
7d
Data Center Facility Engineering Technician (Non-Shift), Data Center Engineering Operations
Amazon Data Services Ireland Limited - A65 —Dublin, County Dublin
- Full-time
- Engineering
- Microsoft Office
- AWS
Mechanical Technician
Veolia Energy Services Ireland Limited. —Dublin, County Dublin
- Full-time
- Maintenance
- Mechanical knowledge
Quick apply
Pharmacy Dispenser
Boots —Dublin, County Dublin
- Part-time
- Customer service
Data Center Engineering Operations Area Manager, Data Center Engineering Operations
Amazon Data Services Ireland Limited —Dublin, County Dublin
- Full-time
- AWS
- Bachelor's degree
- In-person
17h
Senior Technical Program Manager, Network Monitoring
Amazon Development Centre Ireland Limited —Dublin, County Dublin
- Full-time
- AWS
- Project management
- Software development
Support Pharmacist - Dundrum, Dublin
Healthwave —Dublin, County Dublin
- €40–€42 an hour
- Full-time
- Employee assistance program
Quick apply
ESS Maintenance Engineer
ESS LTD —Swords, County Dublin
- €70,000–€80,000 a year
- No degree
- Communication skills
- Mechanical knowledge
Quick apply
Basic Grade Pharmacist
St Patrick's Hospital —Dublin, County Dublin
- €49,913–€79,961 a year
- Part-time
- Hybrid work
- Communication skills
- Time management
- Annual leave
12d

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Senior IT Lead and Delivery Manager

Teleperformance -
Dublin 07, County Dublin

Apply Now

Job details

Full-time
15 hours ago

Qualifications

Jira
Azure
Computer Science
Master's degree
AWS
ServiceNow
IT
Business
Leadership
Juniper

Full job description

Overview:

Senior IT Lead and Delivery Manager

Location: Dublin, Ireland (On-site across two sites)

Salary: DOE

Role Purpose

The Senior IT Lead & Client Success Manager serves as the definitive bridge between technology delivery, client satisfaction, and commercial success. This role acts as the "face of IT" on the Dublin leadership board while maintaining hands-on accountability for service delivery excellence. You will manage a complex ecosystem of global client applications and local infrastructure, ensuring that every technical initiative justifies its spend by directly supporting client retention and operational efficiency.

Key Responsibilities

1. Strategic Leadership & Commercial Stewardship

Site Representation: Act as the primary IT representative on the Dublin leadership board, driving success against stated KPIs and delivering the regional IT strategy.
P&L Ownership: Manage the regional IT OpEx and CapEx budget, linking every Euro of spend to ROI, cost-savings, or revenue-generating potential.
Client & TAM Interface: Act as the senior technical point of contact for key clients and Technical Account Managers (TAMs), positioning IT services as a value-add in pitches and renewals.

2. Operational Governance & Service Excellence

SLA/OLA Accountability: Own the end-to-end delivery of IT services, ensuring all Service Level Agreements and Operational Level Agreements are consistently met or exceeded.
Performance Reporting: Design and present QBRs to senior stakeholders, detailing system health, operational metrics, and team performance.
Change & Risk Management: Approve high-risk technical changes via the Change Advisory Board (CAB) and enforce global security, GDPR, and BCDR compliance.

3. Team Leadership & On-Call Steering

Direct People Management: Lead, mentor, and manage a team of 3 to 5 Desktop Support Technicians across both Dublin sites, overseeing their training, performance reviews, and capacity planning.
Escalation & Crisis Leadership: Serve as the ultimate point of escalation for P1/P2 incidents. During critical outages, steer the engineering team to swift resolution and manage all executive-level communications.
On-Call Rota Management: Implement and oversee a 24/7 support schedule, providing guidance and technical "steering" to the team during out-of-hours events.

4. Technical Ecosystem & Innovation

Infrastructure Management: Guarantee high availability for local networking (Fortinet and Juniper), data centers, end-user computing, and audiovisual (AV) technologies.
Application Stewardship: Oversee the performance and access management of enterprise client application suites and collaborative tools.
Continuous Improvement: Identify emerging technologies and deploy CSI frameworks to eliminate service bottlenecks and optimize operational costs.

Experience Required

Experience: 12+ years in high-volume IT environments, including at least 5 years in BPO or Managed Services leadership and 2-3 years of direct people management.
Framework Expertise: Certified in ITIL v4 Foundations (Managing Professional designation preferred).
Technical Savvy: Deep understanding of enterprise networking (Fortinet and Juniper), cloud (AWS/Azure), hybrid identity management (Okta/AD), and ITSM platforms like ServiceNow or Jira.
The "Bridge" Factor: Proven ability to translate complex technical issues into business-centric solutions for C-suite executives and non-technical stakeholders.
Education: Degree in IT/Computer Science, ideally supplemented by an MBA or business-centric certification.

Apply Now

Refine Your Search

it support technician jobs in dublin, d

Senior IT Lead and Delivery Manager

Asset Management Technician Days (Electrician)

Relief Pharmacy Technician

Workshop Controller

Senior Airport Engineer - Dublin Airport

Asset Management - Baggage Technician (Electrician)

Senior Workplace Health and Safety Manager, Customer Fulfilment (UK)

Trainee Optical Assistant

Lead Mechanical Technician

BIM Technician - Data Centres

HVAC Service Technician, Trane Ireland Limited

BIM CAD Technician (Structural - Buildings)

Data Center Facility Engineering Technician (Non-Shift), Data Center Engineering Operations

Mechanical Technician

Pharmacy Dispenser

Data Center Engineering Operations Area Manager, Data Center Engineering Operations

Senior Technical Program Manager, Network Monitoring

Support Pharmacist - Dundrum, Dublin

ESS Maintenance Engineer

Basic Grade Pharmacist

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Role Purpose

Key Responsibilities

1. Strategic Leadership & Commercial Stewardship

2. Operational Governance & Service Excellence

3. Team Leadership & On-Call Steering

4. Technical Ecosystem & Innovation

Experience Required

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