Find lead technician Jobs in dublin, d

Senior IT Lead and Delivery Manager
Teleperformance —Dublin 07, County Dublin
- Full-time
- Azure
- Computer Science
- Master's degree
15h
Asset Management - Baggage Technician (Mechanical Fitter)
DAA —Dublin, County Dublin
- 12 hour shift
- System design
- Microsoft Office
- No degree
Senior Workplace Health and Safety Manager, Customer Fulfilment (UK)
Amazon Ireland Support Services Limited - A94 —Dublin, County Dublin
- Full-time
- English
- In-person
Asset Management - Airfield Technician
DAA —Dublin, County Dublin
- 12 hour shift
- System design
- Maintenance
- Microsoft Office
Assistant Accountant | Permanent | Dublin
Philip Lee —DUBLIN 4, County Dublin
- Hybrid work
- Analysis skills
- In-person
- Annual leave
1d
Asset Management Utilities Engineering Technician(Plumber)
DAA —Dublin, County Dublin
- Full-time
- Microsoft Office
- Plumbing
- No degree
Principal / Lead Structural Engineer
PM Group —Dublin, County Dublin
- Master's degree
- Communication skills
Asset Management - Baggage Technician (Electrician)
DAA —Dublin, County Dublin
- 12 hour shift
- System design
- Microsoft Office
- No degree
Mechanical/HVAC Technician
JLL —Dublin, County Dublin
- Windows
- Analysis skills
- Plumbing
1d
Maintenance Safety Lead
Ayrton Group —Dublin, County Dublin
- Engineering
- No degree
- Communication skills
Senior Process Engineer
Embecta —Dún Laoghaire, County Dublin
- Full-time
- Engineering
- Data analysis skills
- Bachelor's degree
Senior Equipment Engineer - Packaging System Owner
Amgen —Dún Laoghaire, County Dublin
- €70,408.90–€95,259.10 a year
- Engineering
- Maintenance
- Bachelor's degree
Hiring Vehicle Technicians full time
VALUE VAN RENTAL LTD —North Dublin, County Dublin
- €28,000–€55,000 a year
- Full-time
- Leaving certificate
- No degree
- Communication skills
- Annual leave
- Employee assistance program
Quick apply
8d
Data Center Facility Manager
Amazon Data Services Ireland Limited —Dublin, County Dublin
- Full-time
- AWS
- Bachelor's degree
- Electrical Engineering
Lead Senior Geotechnical Engineer
Amey Ltd —DUBLIN 1, County Dublin
- Annual leave
- Gym membership
Quick apply
6d
BIM Team Lead x 2 - North Dublin
Winthrop Technologies —Dublin, County Dublin
- Full-time
- AutoCAD
- Engineering
- Bachelor's degree
Quick apply
Data Center Facility Manager, Operation, IT and support Engineering
Amazon Data Services Ireland Limited —Dublin, County Dublin
- Full-time
- AWS
- Bachelor's degree
- Electrical Engineering
Building Services Associate
Cundall —Dublin, County Dublin
- Full-time
- Engineering
- Master's degree
- Project management
Senior Technical Program Manager, Network Monitoring
Amazon Development Centre Ireland Limited —Dublin, County Dublin
- Full-time
- AWS
- Project management
- Software development
MPS (Maintenance, Planner, Scheduler)
CEC —Leixlip, County Kildare
- Full-time
- Manufacturing
- Communication skills
Quick apply

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Senior IT Lead and Delivery Manager

Teleperformance -
Dublin 07, County Dublin

Apply Now

Job details

Full-time
15 hours ago

Qualifications

Jira
Azure
Computer Science
Master's degree
AWS
ServiceNow
IT
Business
Leadership
Juniper

Full job description

Overview:

Senior IT Lead and Delivery Manager

Location: Dublin, Ireland (On-site across two sites)

Salary: DOE

Role Purpose

The Senior IT Lead & Client Success Manager serves as the definitive bridge between technology delivery, client satisfaction, and commercial success. This role acts as the "face of IT" on the Dublin leadership board while maintaining hands-on accountability for service delivery excellence. You will manage a complex ecosystem of global client applications and local infrastructure, ensuring that every technical initiative justifies its spend by directly supporting client retention and operational efficiency.

Key Responsibilities

1. Strategic Leadership & Commercial Stewardship

Site Representation: Act as the primary IT representative on the Dublin leadership board, driving success against stated KPIs and delivering the regional IT strategy.
P&L Ownership: Manage the regional IT OpEx and CapEx budget, linking every Euro of spend to ROI, cost-savings, or revenue-generating potential.
Client & TAM Interface: Act as the senior technical point of contact for key clients and Technical Account Managers (TAMs), positioning IT services as a value-add in pitches and renewals.

2. Operational Governance & Service Excellence

SLA/OLA Accountability: Own the end-to-end delivery of IT services, ensuring all Service Level Agreements and Operational Level Agreements are consistently met or exceeded.
Performance Reporting: Design and present QBRs to senior stakeholders, detailing system health, operational metrics, and team performance.
Change & Risk Management: Approve high-risk technical changes via the Change Advisory Board (CAB) and enforce global security, GDPR, and BCDR compliance.

3. Team Leadership & On-Call Steering

Direct People Management: Lead, mentor, and manage a team of 3 to 5 Desktop Support Technicians across both Dublin sites, overseeing their training, performance reviews, and capacity planning.
Escalation & Crisis Leadership: Serve as the ultimate point of escalation for P1/P2 incidents. During critical outages, steer the engineering team to swift resolution and manage all executive-level communications.
On-Call Rota Management: Implement and oversee a 24/7 support schedule, providing guidance and technical "steering" to the team during out-of-hours events.

4. Technical Ecosystem & Innovation

Infrastructure Management: Guarantee high availability for local networking (Fortinet and Juniper), data centers, end-user computing, and audiovisual (AV) technologies.
Application Stewardship: Oversee the performance and access management of enterprise client application suites and collaborative tools.
Continuous Improvement: Identify emerging technologies and deploy CSI frameworks to eliminate service bottlenecks and optimize operational costs.

Experience Required

Experience: 12+ years in high-volume IT environments, including at least 5 years in BPO or Managed Services leadership and 2-3 years of direct people management.
Framework Expertise: Certified in ITIL v4 Foundations (Managing Professional designation preferred).
Technical Savvy: Deep understanding of enterprise networking (Fortinet and Juniper), cloud (AWS/Azure), hybrid identity management (Okta/AD), and ITSM platforms like ServiceNow or Jira.
The "Bridge" Factor: Proven ability to translate complex technical issues into business-centric solutions for C-suite executives and non-technical stakeholders.
Education: Degree in IT/Computer Science, ideally supplemented by an MBA or business-centric certification.

Apply Now

Refine Your Search

lead technician jobs in dublin, d

Senior IT Lead and Delivery Manager

Asset Management - Baggage Technician (Mechanical Fitter)

Senior Workplace Health and Safety Manager, Customer Fulfilment (UK)

Asset Management - Airfield Technician

Assistant Accountant | Permanent | Dublin

Asset Management Utilities Engineering Technician(Plumber)

Principal / Lead Structural Engineer

Asset Management - Baggage Technician (Electrician)

Mechanical/HVAC Technician

Maintenance Safety Lead

Senior Process Engineer

Senior Equipment Engineer - Packaging System Owner

Hiring Vehicle Technicians full time

Data Center Facility Manager

Lead Senior Geotechnical Engineer

BIM Team Lead x 2 - North Dublin

Data Center Facility Manager, Operation, IT and support Engineering

Building Services Associate

Senior Technical Program Manager, Network Monitoring

MPS (Maintenance, Planner, Scheduler)

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Role Purpose

Key Responsibilities

1. Strategic Leadership & Commercial Stewardship

2. Operational Governance & Service Excellence

3. Team Leadership & On-Call Steering

4. Technical Ecosystem & Innovation

Experience Required

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