Find service desk manager Jobs in dublin, d

AsstMgr-Front Office I
Marriott International, Inc —Dublin, County Dublin
- Full-time
- Hospitality
- Management
- Customer service
Account Manager (Commercial)
Intercom —Dublin, County Dublin
- Hybrid work
- Sales
- Business development
- AI
- Annual leave
- Work from home
IT Support Analyst
NFP Corp —Dublin, County Dublin
- Hybrid work
- Windows
- Microsoft Office
- Communication skills
- Annual leave
Senior Social Media Strategist
Intercom —Dublin, County Dublin
- Hybrid work
- Annual leave
- Work from home
Operations Specialist (Insurance)
Azimut Holding —Dublin, County Dublin
- Data analysis skills
- English
- Finance
Receptionist
Front Office - Temple Bar Hotel —DUBLIN 2, County Dublin
- €14.50 an hour
- Weekend availability
- Hospitality
- Microsoft Office
- Hotel
- Employee assistance program
Quick apply
Assistant Front Office Manager
Marriott International, Inc —Dublin, County Dublin
- Full-time
- Hospitality
- Management
- Customer service
Receptionist/Medical Administrator
Irish Family Planning Association —Dublin, County Dublin
- €18.30 an hour
- Full-time
- English
- Clinic
- No degree
Quick apply
8d
IT Systems Administrator
Irish Ferries —Dublin, County Dublin
- €50,000–€55,000 a year
- Full-time
- Azure
- Windows
- SharePoint
Quick apply
Senior Sales Strategy & Operations Manager, AI Products
Intercom —Dublin, County Dublin
- Hybrid work
- Microsoft Excel
- Sales
- SQL
- Annual leave
- Work from home
Senior Product Marketing Manager
Intercom —Dublin, County Dublin
- Hybrid work
- Communication skills
- Marketing
- Annual leave
- Work from home
Revenue Accounting Manager
Workday —Dublin, County Dublin
- Full-time
- Microsoft Excel
- Salesforce
- Finance
IT Help Desk Agent
Arthur Cox —Dublin, County Dublin
- Full-time
- Remote
- Computer Science
- Software troubleshooting
- Customer service
- Annual leave
Quick apply
6d
Senior Security Engineering Manager
Intercom —Dublin, County Dublin
- Hybrid work
- SDLC
- Work from home
Account Manager - French Speaking
Intercom —Dublin, County Dublin
- Hybrid work
- Sales
- Business development
- AI
- Annual leave
- Work from home
Delivery Manager - Core Technology Platform
Keyrock —Dublin, County Dublin
- Full-time
- Remote
- Computer Science
- Engineering
- Business
Maintenance Assistant
Point A Hotels —DUBLIN 1, County Dublin
- €15 an hour
- Weekend availability
- Maintenance
- Hotel
- Annual leave
Quick apply
Senior Project Manager - Data Centres Dublin
Mitchell McDermott —Dublin, County Dublin
- Full-time
- Hybrid work
- Construction
- Construction Management
- Gym membership
Quick apply
Senior Receptionist
Carlton Hotel Blanchardstown —Dublin, County Dublin
- From €14.15 an hour
- Weekend availability
- Hospitality
- Customer service
- English
Quick apply
1d
Cleaning Operative
Mitie —Dublin, County Dublin
- €13.30 an hour
- Part-time
- Employee assistance program
Quick apply

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AsstMgr-Front Office I

Marriott International, Inc -
Dublin, County Dublin

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Job details

Full-time

Qualifications

Hospitality
Management
Customer service
Restaurant management
Front desk
Multi-line phone systems
Guest services
Communication skills

Full job description

Additional Information
Job Number26056719
Job CategoryRooms & Guest Services Operations
Location27 St. Stephen's Green, Dublin, Dublin, Ireland
ScheduleFull Time
Located Remotely?N
Position Type Management

JOB SUMMARY

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Supporting Management of Front Desk Team

Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
Encourages and builds mutual trust, respect, and cooperation among team members.
Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.
Ensures employee recognition is taking place on all shifts.
Establishes and maintains open, collaborative relationships with employees.

Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals

Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
Develops specific goals and plans to prioritize, organize, and accomplish your work.
Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
Strives to improve service performance.
Collaborates with the Front Office Manager on ways to continually improve departmental service.
Communicates a clear and consistent message regarding the Front Office goals to produce desired results.
Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results.
Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Ensuring Exceptional Customer Service

Provides services that are above and beyond for customer satisfaction and retention.
Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
Serves as a role model to demonstrate appropriate behaviors.
Sets a positive example for guest relations.
Displays outstanding hospitality skills.
Empowers employees to provide excellent customer service.
Interacts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
Provides feedback to employees based on observation of service behaviors.
Handles guest problems and complaints effectively.
Interacts with guests to obtain feedback on product quality and service levels.

Managing Projects and Policies

Implements the customer recognition/service program, communicating and ensuring the process.
Ensures compliance with all Front Office policies, standards and procedures.
Monitors adherence to all credit policies and procedures to reduce bad debts and rebates.

Additional Responsibilities

Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.
Analyzes information and evaluating results to choose the best solution and solve problems.
Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
Functions in place of the Front Office Manager in his/her absence.
Communicates critical information from pre- and post-convention meetings to the Front Office staff.
Participates in department meetings.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

오토그래프 컬렉션은 여행객들에게 각자의 스타일과 여행 취향에 맞는 다양하고 독특한 경험을 제공합니다. 퀄리티와 독창성, 그리고 대담한 개성을 갖춘 4~5성급의 호텔로 구성된 오토그래프 컬렉션은 브랜드의 대상 고객인 '개인의 가치를 중시하는 여행자'를 모시고자 노력하고 있습니다. 이러한 여행자는 여행을 자신의 개인적인 스토리에 추가할 기회로 삼는 사람입니다. 본질적으로 개인의 가치를 중시하는 성향의 여행자에게 있어서 호텔이란 단순히 휴식을 취하는 그 이상의 의미가 있는 곳이기 때문에 이들은 개인 여행이나 출장 시 호텔을 직접 선택합니다. 여러분이 오토그래프 컬렉션에 입사하면 메리어트 인터내셔널의 브랜드 포트폴리오에 합류하게 됩니다. 최선을 다해 일하고, 목표를 향해 달리며, 훌륭한 글로벌 팀의 일원으로 최고의 나를 만들고 싶다면 오토그래프 컬렉션의 문을 두드리세요.

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Refine Your Search

service desk manager jobs in dublin, d

AsstMgr-Front Office I

Account Manager (Commercial)

IT Support Analyst

Senior Social Media Strategist

Operations Specialist (Insurance)

Receptionist

Assistant Front Office Manager

Receptionist/Medical Administrator

IT Systems Administrator

Senior Sales Strategy & Operations Manager, AI Products

Senior Product Marketing Manager

Revenue Accounting Manager

IT Help Desk Agent

Senior Security Engineering Manager

Account Manager - French Speaking

Delivery Manager - Core Technology Platform

Maintenance Assistant

Senior Project Manager - Data Centres Dublin

Senior Receptionist

Cleaning Operative

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