Find service desk engineer Jobs in dublin, d

Staff Product Engineer, AI
Intercom —Dublin, County Dublin
- Hybrid work
- Computer Science
- Bachelor's degree
- JavaScript
- Annual leave
- Work from home
Onsite Support Engineer
Version 1 —Dublin, County Dublin
- Full-time
- Azure
- Oracle
- Customer service
- Employee assistance program
- Employee discount
Quick apply
13h
Principal Engineer - Go-To-Market
Intercom —Dublin, County Dublin
- On call
- Hybrid work
- Computer Science
- Sales
- System design
- Work from home
Electrical Design Engineer , Data Centre Design Engineering
Amazon Development Centre Ireland Limited —Dublin, County Dublin
- Full-time
- Master's degree
- AWS
- Bachelor's degree
11d
Senior Software Engineer
Intercom —Dublin, County Dublin
- Hybrid work
- AWS
- JavaScript
- No degree
- Annual leave
- Work from home
Senior Software Engineer, Core Experiences - Dublin, Ireland
Speechify —Dublin, County Dublin
- Remote
- Java
14d
Senior Forward Deployed Engineer
Intercom —Dublin, County Dublin
- Hybrid work
- JavaScript
- In-person
- Communication skills
- Annual leave
- Work from home
Senior Solutions Architect
Intercom —Dublin, County Dublin
- Hybrid work
- JavaScript
- AI
- HTML
- Annual leave
- Work from home
Account Manager - French Speaking
Intercom —Dublin, County Dublin
- Hybrid work
- Sales
- Business development
- AI
- Annual leave
- Work from home
Lead Electrical Design Engineer, Data Centre Engineering
Amazon Data Services Ireland Limited —Dublin, County Dublin
- Full-time
- AWS
- Bachelor's degree
- Construction
1d
Senior Engineering Manager - Team Billing
Intercom —Dublin, County Dublin
- On call
- Hybrid work
- Communication skills
- Annual leave
- Work from home
Senior Full Stack Engineer - Team Web
Intercom —Dublin, County Dublin
- Hybrid work
- Computer Science
- AWS
- Bachelor's degree
- Annual leave
- Work from home
Senior Data Engineer
Keyrock —Dublin, County Dublin
- Full-time
- Remote
- System design
- SQL
- No degree
Cloud Support Consultant
Codec —Dublin, County Dublin
- Full-time
- Hybrid work
- Azure
- Oracle
- DevOps
Quick apply
Principal Engineer, Web Platform – Team Web
Intercom —Dublin, County Dublin
- Hybrid work
- System design
- AWS
- JavaScript
- Annual leave
- Work from home
Senior Product Engineer - AI Platform
Intercom —Dublin, County Dublin
- Hybrid work
- AI
- Python
- Annual leave
- Work from home
Senior Engineering Manager - Developer Experience Platform
Intercom —Dublin, County Dublin
- Hybrid work
- AWS
- Annual leave
- Work from home
Account Manager - German Speaking
Intercom —Dublin, County Dublin
- Hybrid work
- Sales
- Business development
- AI
- Annual leave
- Work from home
Principal Engineer, Fin AI Agent
Intercom —Dublin, County Dublin
- Hybrid work
- System design
- Master's degree
- AWS
- Annual leave
- Work from home
Lead Senior Geotechnical Engineer
Amey Ltd —DUBLIN 1, County Dublin
- Annual leave
- Gym membership
Quick apply
6d

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Staff Product Engineer, AI

Intercom -
Dublin, County Dublin

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Job details

Benefits

Annual leave
Work from home

Qualifications

Computer Science
Bachelor's degree
Ruby on Rails
JavaScript
Data analytics
Ruby
AI
Python

Full job description

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.

Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.

Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.

What's the opportunity?

We’re looking for Staff Product Engineers to join the AI Group to build Fin's AI-powered products. Product Engineers working in ML work closely with both our ML Scientists and product teams. They must deeply understand our product, our customers, our ML tech stack and our broader product stack.

Our group is responsible for defining new ML features, researching appropriate algorithms and technologies, and rapidly getting first prototypes in our customers’ hands.

We are an extremely product focussed team. We work in partnership with Product and Design functions of teams we support. Our team's dedicated Engineers enable us to move to production fast, often shipping to beta in weeks after a successful offline test.

We are very passionate about applying machine learning technology, and have productized everything from classic supervised models, to cutting-edge unsupervised clustering algorithms, to novel applications of transformer neural networks. We test and measure the real customer impact of each model we deploy.

If you are an experienced product engineer who takes an analytical approach to development and has some hands-on experience with ML systems, we'd love to hear from you!

What will I be doing?

Product Engineers in the AI Group

Build the systems that power Fin's flagship AI products. This usually means working in our ML Python tech stack, but at times also means working across the product on our Rails app too.
Work alongside our ML Scientists bring proof-of-concept code to production; ensuring it’s robust and scalable for real-world use.
Partner with product teams outside of our group, to shape the best AI-powered product experience for our customers..
Contribute to all phases of software development including ideation, prototyping, and implementation and testing.
Play an active role in the hiring, mentoring, and career development of other engineers.
Raise the bar for technical standards, performance, reliability, and operational excellence within the group and across Fin.

Profile we’re looking for

These are meant to be indicative, not hard requirements.

10+ years of experience shipping high-quality products.
No ML experience required. We believe you can be highly effective immediately by bringing excellent software engineering skills, and learn ML as you work on the team.
You can demonstrate significant impact in the work that you have done.
You take pride in having strong technical fundamentals; you love learning and are willing to work hard to invest in your development.
Deep knowledge of a high-level programming language (for example, Ruby, Python, Javascript etc.) but it doesn’t need to be a language that we use here!
Strong willingness to fight for good outcomes
Bias towards progress over perfection
BSc in Computer Science, Maths or Statistics or related discipline

Bonus skills & attributes

Previous experience in data analytics, or statistical role

Benefits

We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!

Competitive salary and equity in a fast-growing start-up
We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
Regular compensation reviews - we reward great work!
Pension scheme & match up to 4%
Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
Flexible paid time off policy
Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too
MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done
Relocation support for those moving to our offices

#LI-Hybrid

Policies

Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.

We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.

Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.

Apply Now

Refine Your Search

service desk engineer jobs in dublin, d

Staff Product Engineer, AI

Onsite Support Engineer

Principal Engineer - Go-To-Market

Electrical Design Engineer , Data Centre Design Engineering

Senior Software Engineer

Senior Software Engineer, Core Experiences - Dublin, Ireland

Senior Forward Deployed Engineer

Senior Solutions Architect

Account Manager - French Speaking

Lead Electrical Design Engineer, Data Centre Engineering

Senior Engineering Manager - Team Billing

Senior Full Stack Engineer - Team Web

Senior Data Engineer

Cloud Support Consultant

Principal Engineer, Web Platform – Team Web

Senior Product Engineer - AI Platform

Senior Engineering Manager - Developer Experience Platform

Account Manager - German Speaking

Principal Engineer, Fin AI Agent

Lead Senior Geotechnical Engineer

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