Find security operations Jobs in cork, c

Tier 2 Technical Care Associate (French speaker), Amazon Leo
Amazon Kuiper Services Europe SARL, Irish Branch —Cork, County Cork
- Weekend availability
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Active Directory Engineer
Dell Technologies —Cork, County Cork
- Weekend availability
- Engineering
- Windows
- Master's degree
Manager, Support Engineering
Wiz, Inc. —Cork, County Cork
- Remote
- Azure
- Computer Science
- Engineering
Quick apply
1d
Shop Lead
Wurth Ireland —Cork, County Cork
- €45,200 a year
- Full-time
- Sales
- Supervising experience
- No degree
- Annual leave
- Employee assistance program
Quick apply
Workplace Solutions - EMEA Senior Contract Specialist - Associate/VP, Cork — Share Plan Services
JPMorganChase —Cork, County Cork
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
1d
Retail Assistant
Irish Cancer Society —Cork, County Cork
- €22,422–€28,028 a year
- Full-time
- Annual leave
- Employee assistance program
Quick apply
12d
Warehouse Operative
Healthcare 21 —Cork, County Cork
- Full-time
- Inventory control
- Forklift
- Administrative experience
- Employee assistance program
Quick apply
7d
Supervisor (Full-Time)
Pandora Jewelry —Cork, County Cork
- €17.40 an hour
- Full-time
- Sales
- Customer service
- Communication skills
- Employee discount
Site OT Engineer
Ekco —Cork, County Cork
- Communication skills
- Annual leave
- Employee assistance program
Quick apply
Principal Cybersecurity Architect / Cybersecurity Strategist
McKesson —Cork, County Cork
- €101,300–€168,800 a year
- Full-time
- Communication skills
- Wellness program
- Employee stock purchase plan
Field Services lead/Manager
LTM —Ringaskiddy, County Cork
- English
- Analysis skills
- Continuous improvement
Quick apply
7d
Cybersecurity Engineer
TPX Communications —Bishopstown, County Cork
- Microsoft Office
- Analysis skills
- Bachelor's degree
Quick apply
7d
EHS Manager
PepsiCo —Cork, County Cork
- Engineering
- Master's degree
- Bachelor's degree
Engineering Lab Operations Technician, Senior/Staff - Cork, Ireland
Qualcomm —Cork, County Cork
- Engineering
- Master's degree
- Assembly
- Employee stock purchase plan
Foxboro I/A System Administration Engineer
PACIV —Cork, County Cork
- Full-time
- Computer Science
- English
- Continuous improvement
Quick apply
Tier 2 Technical Customer Support Associate, French Speaker, Amazon Leo
Amazon Kuiper Services Europe SARL, Irish Branch —Cork, County Cork
- Weekend availability
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Audit Manager II, PM, AIT
Amazon Ireland Support Services Limited - A94 —Cork, County Cork
- Full-time
- Microsoft Excel
- Computer Science
- SQL
Sr. Director, Core Finance Delivery
McKesson —Cork, County Cork
- €118,600–€197,600 a year
- ERP systems
- Finance
- Master's degree
- Wellness program
- Employee stock purchase plan
CyberSecurity Technician (SOC)
WatchGuard Technologies, Inc. —Cork, County Cork
- Weekend availability
- Azure
- AWS
- In-person
Quick apply
5d
Office Coordinator
Arlo Technologies, Inc. —Cork, County Cork
- Full-time
- Continuous improvement
- AI
- Analytics

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Tier 2 Technical Care Associate (French speaker), Amazon Leo

Amazon Kuiper Services Europe SARL, Irish Branch -
Cork, County Cork

Apply Now

Job details

Full-time

Qualifications

Microsoft Powerpoint
Microsoft Word
French
Microsoft Excel
Customer service
English
Technical support
Microsoft Office
SharePoint
Communication skills
German

Full job description

DESCRIPTION

Amazon Leo is an initiative to increase global broadband access through a constellation of 3,236 satellites in low Earth orbit (LEO). Its mission is to bring fast, affordable broadband to unserved and underserved communities around the world. Amazon Leo will help close the digital divide by delivering fast, affordable broadband to a wide range of customers, including consumers, businesses, government agencies, and other organizations operating in places without reliable connectivity.

At Amazon Leo, our Technical Care Associates (TCA) deliver timely, accurate, and professional general and technical support to all Amazon Leo customers. The Amazon Leo Customer Support (CS) team is looking for driven individuals who are up to the challenge of solving customer issues while providing positive customer experience. TCA are technically savvy problem-solvers with a focus on customer account security. An ideal candidate would be an excellent listener, handle change easily, be a quick learner and critical thinker, and be able to handle ambiguity. The position requires the ability to communicate professionally, with maturity and self-confidence, in German/French and English.

Shifts are assigned on a rotational basis and may include early mornings, evenings, overnights, weekends and public holidays. You will be required to work all shift patterns.

This position may require access to export-controlled information (ECI) subject to EAR and ITAR. Final employment decision is contingent upon satisfactory completion of export control screenings and obtaining any necessary export licenses or approvals, based on nationality, citizenship, and other factors considered by applicable export control regulations.

Key job responsibilities

Receive and manage customer escalations from Tier 1 support, delivering timely and effective resolutions across phone, email, and chat channels.
Offer detailed technical support with clear and professional communication
Collaborate with other customer support teams to resolve complex issues
Document steps and resolutions in a clear, easy-to-follow format
Identify trends in customer issues and propose improvements to support processes
Help create knowledge base articles and team documentation
Stay current on new Amazon Leo products and features

A day in the life
As a Tier 2 TCA, you'll be at the heart of our global connectivity mission. Your day will be dynamic, and purpose driven. You'll engage with customers, troubleshoot intricate technical issues, and collaborate with leadership and cross-functional teams to ensure seamless service delivery. Each interaction is an opportunity to make a tangible difference in someone's ability to connect, learn, and grow.

About the team
Amazon Leo Global Operations is part of the Worldwide Consumer team. Our mission is to plan, develop and execute strategies to launch and operate Amazon Leo services globally through multiple distribution channels. Our team fosters a collaborative environment where you will work with regional and local operations to develop business models, partnerships, and fixed service operations.

BASIC QUALIFICATIONS

High school diploma, or equivalent
Experience using strong customer service, communication, and interpersonal skills
Experience communicating technical details verbally and in writing
Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
Knowledge of Microsoft Office applications (Excel, Word, SharePoint, and PowerPoint)
Speak, write, and read fluently in French
• Understanding of internet technologies and ability to demonstrate knowledge by completing a required technical assessment
• Strong problem-solving skills with a drive to dig into the details of systems and processes to resolve customer issues
• Excellent communication skills and ability to convey insights from complex analyses to internal and end customers
• Technical curiosity and enthusiasm for learning new technologies and helping customers succeed

PREFERRED QUALIFICATIONS

Experience working in a fast-paced, rapidly changing operations environment
• Experience in direct to consumer or business ISP and/or Satellite technical support
• Experience working directly with end customers to resolve technical issues related to internet service, network connectivity, or end customer equipment
• Fluency in multiple languages is a plus

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Apply Now

Refine Your Search

security operations jobs in cork, c

Tier 2 Technical Care Associate (French speaker), Amazon Leo

Active Directory Engineer

Manager, Support Engineering

Shop Lead

Workplace Solutions - EMEA Senior Contract Specialist - Associate/VP, Cork — Share Plan Services

Retail Assistant

Warehouse Operative

Supervisor (Full-Time)

Site OT Engineer

Principal Cybersecurity Architect / Cybersecurity Strategist

Field Services lead/Manager

Cybersecurity Engineer

EHS Manager

Engineering Lab Operations Technician, Senior/Staff - Cork, Ireland

Foxboro I/A System Administration Engineer

Tier 2 Technical Customer Support Associate, French Speaker, Amazon Leo

Audit Manager II, PM, AIT

Sr. Director, Core Finance Delivery

CyberSecurity Technician (SOC)

Office Coordinator

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