Find escalation specialist Jobs in county dublin

Application Support Engineer, Managed Print Services
Bizquip Limited —Sandyford, County Dublin
- €30,000–€40,000 a year
- Full-time
- Microsoft Access
- Azure
- Customer service
- Flexitime
- Work from home
Quick apply
7d
IT Support Specialist
PlayStation Global —Dublin, County Dublin
- Azure
- Microsoft Outlook
- Windows
Quick apply
13d
Data Center Security Manager
Amazon Data Services Ireland Limited —Dublin, County Dublin
- Full-time
- Customer service
- AWS
- Communication skills
Technical Services Manager
Sodexo —Dublin, County Dublin
- €80,000 a year
- Full-time
- Budgeting
- In-person
- Leadership
- Employee assistance program
Quick apply
Child Safety Team Lead, EMEA - Trust & Safety
TikTok —Dublin, County Dublin
- Weekend availability
- Management
- Social media management
- Analysis skills
Accounts Payable Leader
Trane Technologies —Swords, County Dublin
- Full-time
- Microsoft Excel
- Oracle
- English
Vendor Alliance Lead Associate Director (Cardiac Safety and Respiratory Diagnostics)
Novartis —Dublin, County Dublin
- Full-time
- No degree
- Communication skills
4d
Supplier Quality Assurance Engineer
Motherson —County Dublin
- Full-time
- Engineering
- English
7d
Technical Support Engineer
Kota —Dublin, County Dublin
- Full-time
- Remote
- SQL
- AWS
- No degree
- Annual leave
Healthcare Centre of Excellence Manager
CEVALogistics —Dublin, County Dublin
- Full-time
- Leadership
- Communication skills
- Annual leave
Support Lead
Grouper —Dublin, County Dublin
- Full-time
- Hybrid work
- SQL
- Bachelor's degree
- Leadership
Quick apply
Finance Transformation Specialist - 6-month FTC
Flutter Entertainment —Dublin, County Dublin
- Oracle
- ERP systems
- Microsoft Office
8d
Senior Specialist Regulatory Key Initiatives
Viatris —Northern Cross, County Dublin
- Full-time
- Microsoft Word
- Microsoft Excel
- Bachelor's degree
Senior Technical Services Manager
Bardwood —Dublin, County Dublin
- €75,000 a year
- Full-time
- Remote
- Microsoft Outlook
- Microsoft Office
- IT
Quick apply
Strategic Account Lead – Industrial & Construction Cleaning
BidvestNoonan —Swords, County Dublin
- Full-time
- Continuous improvement
- Negotiation
- Annual leave
Quick apply
Customer Service Supervisor
Air Liquide —Dublin, County Dublin
- Full-time
- Customer service
- Analysis skills
- In-person
- Annual leave
- Employee assistance program
Senior Network Engineer
Diacom Computer and Telephony Limited —Park West, County Dublin
- €45,000–€70,000 a year
- Overtime
- Hybrid work
- Azure
- Windows
- Analysis skills
Quick apply
Program Manager, Poland - Trust & Safety
TikTok —Dublin, County Dublin
- Microsoft Excel
- SQL
- Product management
Technical Services Engineer
MongoDB —Dublin, County Dublin
- Weekend availability
- Azure
- DevOps
- Java
Program Manager, West & Central Africa - Trust & Safety
TikTok —Dublin, County Dublin
- Microsoft Excel
- SQL
- Product management

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Application Support Engineer, Managed Print Services

Bizquip Limited
Sandyford, County Dublin

Quick apply

Job details

Permanent | Full-time
€30,000–€40,000 a year
7 days ago

Benefits

Company car
Flexitime
Work from home
On-site parking

Qualifications

Microsoft Windows Server
Microsoft Access
Azure
Customer service
Apache Hive
LogMeIn
Windows
SQL
Firewall
DHCP
JavaScript
IT support
LDAP
DNS
TeamViewer
TCP/IP
Communication skills
PowerShell
Active Directory

Full job description

Company overview

As a well-established, 2nd generation family-owned Irish company in operation since 1984 located in Sandyford, Dublin 18, Bizquip are a business (B2B) service provider, specialising in workspace solutions.

We offer a full turn-key solution to all office requirements across workplace technology, commercial interiors and office supplies.

Bizquip proactively support a large customer base of Government, corporate and SME clients nationwide.

Our Workplace Technology team includes 18 in-house technical team members, with vast experience in managed print services & document management solutions.

We are seeking an Application Support Engineer to join our experienced team, assisting with client-based solution deployment and support within our Workplace Technology team, with a focus on managed print services & document management solution support.

Role overview

Bizquip is seeking an Application Support Engineer to support customers using print management, secure print, cloud print, document workflow, and document management solutions.

This role is suited to someone with strong general IT, application support, troubleshooting, and customer service experience within managed print services and document workflow solutions.

The successful candidate will support solutions such as PaperCut MF & Hive, Tungsten ControlSuite & Printix, DocuWare, Laserfiche ECM MyQ, YSoft SAFEQ, and similar platforms.

This is primarily a post-sales support and application support role, covering remote support, helpdesk support, issue triage, configuration changes, customer communication, escalation management, documentation, and support for new implementations.

Ongoing support often involves troubleshooting various aspects of print management applications, such as; checking print queues, user sync, device status, embedded device behaviour, network connectivity, firmware differences, print drivers, logs, and PaperCut admin configuration, so the role needs a structured troubleshooter rather than someone who already knows every product.

Key responsibilities

Provide first and second line support for print management, secure print, cloud print, and document workflow solutions.
Support customer environments using PaperCut MF, PaperCut Hive, Print Deploy, Mobility Print, embedded MFD applications, scan workflows, and reporting.
Triage and resolve customer support tickets within agreed SLAs.
Troubleshoot issues relating to print queues, drivers, user authentication, card login, scan workflows, device connectivity, Active Directory sync, Microsoft 365, Azure / Entra ID, and network access.
Review PaperCut admin interface status, user logs, job logs, device errors, and support information.
Gather diagnostic information including screenshots, application logs, device logs, print provider logs, Windows Event Viewer logs, and print job details.
Support upgrades, minor configuration changes, user setup, group sync changes, print queue changes, and scan action amendments.
Escalate complex technical issues to senior engineers, vendors, or software partners where required.
Communicate clearly with customers, internal service teams, sales teams, and vendors.
Maintain accurate support notes, customer configuration records, knowledge base articles, and ticket documentation.
Provide remote support using tools such as TeamViewer, LogMeIn, and similar platforms.
Assist implementation engineers with testing, handover, and post-go-live support.

Essential skills and experience

2+ years’ experience in application support, IT support, helpdesk support, technical support, or software support, preferable within Managed Print Services.
Strong troubleshooting skills across Windows, Microsoft 365, Active Directory / Entra ID, networking, DNS, DHCP, TCP/IP, and basic firewall concepts.
Experience supporting business applications in a customer-facing or helpdesk environment.
Ability to read logs, follow structured troubleshooting steps, document findings, and escalate clearly.
Good understanding of Windows print queues, print drivers, shared printers, network printers, or willingness to learn.
Strong customer communication skills and ability to explain issues clearly.
Experience working to SLAs and managing support tickets.
Good documentation discipline.

Desirable experience

PaperCut MF, PaperCut Hive, PaperCut NG, Print Deploy, Mobility Print, Web Print, or Integrated Scanning.
Print server support, Windows Server, SQL basics, Azure, Microsoft 365, LDAP, or secure LDAP.
Ricoh, HP, Brother, or other MFD platforms.
Tungsten Printix, Tungsten ControlSuite, DocuWare, MyQ, YSoft SAFEQ, AP Essentials, or similar document workflow platforms.
Basic scripting such as PowerShell, SQL queries, batch files, or JavaScript.
Experience with ECM, document capture, scan workflows, or AP automation.
Experience supporting remote users and field-based customers.

Personal attributes

Practical, organised, and calm under pressure.
Strong problem solver with a methodical approach.
Customer-focused and professional.
Comfortable learning specialist software products.
Good attention to detail.
Able to work independently while escalating appropriately.
Strong written notes and documentation habits.

Pay: €30,000.00-€40,000.00 per year

Benefits:

Company car
Flexitime
On-site parking
Work from home

Application question(s):

Are you within commuting distance to Sandyford, Dublin?

Experience:

Managed Print Services: 3 years (preferred)

Work authorisation:

Ireland (required)

Work Location: Hybrid remote in Sandyford, County Dublin

Quick apply

Refine Your Search

escalation specialist jobs in county dublin

Application Support Engineer, Managed Print Services

IT Support Specialist

Data Center Security Manager

Technical Services Manager

Child Safety Team Lead, EMEA - Trust & Safety

Accounts Payable Leader

Vendor Alliance Lead Associate Director (Cardiac Safety and Respiratory Diagnostics)

Supplier Quality Assurance Engineer

Technical Support Engineer

Healthcare Centre of Excellence Manager

Support Lead

Finance Transformation Specialist - 6-month FTC

Senior Specialist Regulatory Key Initiatives

Senior Technical Services Manager

Strategic Account Lead – Industrial & Construction Cleaning

Customer Service Supervisor

Senior Network Engineer

Program Manager, Poland - Trust & Safety

Technical Services Engineer

Program Manager, West & Central Africa - Trust & Safety

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