Find escalation specialist Jobs in dublin county dublin

GreyMatter Specialist
ReliaQuest, LLC. —Dublin, County Dublin
- English
- Windows
- Bachelor's degree
German Customer Support Specialist
HubSpot —Dublin, County Dublin
- English
Product Support Specialist
Teckro Limited —Dublin, County Dublin
- Full-time
- Hybrid work
- Hotel
- Communication skills
- Time management
- Gym membership
- Life insurance
Quick apply
Customer Account Specialist, Customer Operations
Analog Devices —Dublin, County Dublin
- Full-time
- Microsoft Excel
- Microsoft Office
- Presentation skills
2d
Technical Services Manager
Sodexo —Dublin, County Dublin
- €80,000 a year
- Full-time
- Budgeting
- In-person
- Leadership
- Employee assistance program
Quick apply
Global Operations Manager
Match Group —Dublin, County Dublin
- Full-time
Site Procurement Senior Specialist
Grifols Worldwide Op Ltd —Dublin, County Dublin
- Full-time
- Spanish
- Continuous improvement
- Communication skills
Specialist, (Supervisory), Fund/Client Accounting Representative II
The Bank of New York Mellon Corporation —Dublin, County Dublin
- Full-time
- Business
- Accounting
- Communication skills
Workplace Experience Concierge
JLL —Dublin, County Dublin
- Part-time
- Hospitality
- No degree
- Guest services
10d
AI or Digital Assets Risk Specialist, Senior Vice President
Citi —Dublin, County Dublin
- €109,920–€164,880 a year
- Full-time
- Hybrid work
- Master's degree
- Bachelor's degree
- In-person
Financial Crime Senior Manager, Hybrid
Deloitte —Dublin, County Dublin
- Full-time
Workplace Experience Concierge
KSB-Jones Lang LaSalle Services Ir —Dublin, County Dublin
- Part-time
- Hospitality
- No degree
- In-person
Quick apply
10d
Customer Service Supervisor
Air Liquide —Dublin, County Dublin
- Full-time
- Customer service
- Analysis skills
- In-person
- Annual leave
- Employee assistance program
Talent Attraction Operations Manager
Guidewire Software —Dublin, County Dublin
- Full-time
- Project management
- Recruiting
- IT
Project Manager - CRM & Loyalty
Primark —DUBLIN 1, County Dublin
- Project management
- Agile
- Communication skills
10d
Specialist II, Risk
SEI1GLOBAL —DUBLIN 2, County Dublin
- Full-time
- Hybrid work
- Customer service
- English
- Administrative experience
- Annual leave
Lock Up Manager
Forvis Mazars —DUBLIN 2, County Dublin
- Analysis skills
- Leadership
Accounts Payable Leader
Trane Technologies —Swords, County Dublin
- Full-time
- Microsoft Excel
- Oracle
- English
Lead Technician
Digital Realty —DUBLIN 15, County Dublin
- Full-time
- Microsoft Excel
- Microsoft Office
- Team management
Vendor Alliance Lead Associate Director (Cardiac Safety and Respiratory Diagnostics)
Novartis —Dublin, County Dublin
- Full-time
- No degree
- Communication skills
7d

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GreyMatter Specialist

ReliaQuest, LLC. -
Dublin, County Dublin

Apply Now

Job details

Qualifications

UNIX
English
Windows
Bash (Unix shell)
Bachelor's degree
IDS
Scripting
Network architecture
SIEM
Linux
TCP/IP
Communication skills
Python
PowerShell
Information Technology

Full job description

Why it’s worth it:

At ReliaQuest, we do things differently. We do not limit your professional growth with outdated job titles and responsibilities. Why be just a “Security Analyst”, “Detection Developer”, or “Security Engineer” when you can be all three? As a GreyMatter Specialist, you will do all of that and more. This role is uniquely designed to combine skills of threat detection, engineering, and incident response. On our team, we give you the opportunity to make an impact starting

from day one.

In this role, you’ll develop a diverse skill set which normally takes years to learn—all within your first year. Our industry-leading security operations platform, GreyMatter and immersive training will afford you the tools, experience, and opportunities to grow your career. Whether you’re conducting advanced investigations, troubleshooting technical challenges or providing customer recommendations, you’ll be solving real-world challenges and driving impact daily for our enterprise customers.

As part of the ReliaQuest team, you will receive mentorship and hands-on experiences while working alongside world-class teammates who share a high-performance mindset. In this environment, your expertise will propel you years ahead of your peers limited to traditional SOC roles. If you are looking for the monotony of manually working security alerts, this job is not for you; but if you are ready to be challenged, we are ready to invest in you.

The everyday hustle:

Be a trusted technical advisor, resolving customer challenges from start to finish.
Provide analysis and recommendations to customers based on alert activity, response playbook availability, and investigations.
Triage and fine-tune security alerts, Digital Risk Protection (DRP) alerts, and engineering health alerts to ensure optimal performance.
Integrate and configure log sources for existing customers.
Troubleshoot and resolve issues related to data parsing and ingestion to ensure smooth operations and data accuracy.
Independently integrate and configure log sources, handling both administrative tasks and ad hoc requests to complete work efficiently.
Deploy and fine-tune detection rules using GreyMatter Detect.
Employ the Cyber Analysis Methodology to conduct investigations.
Conduct advanced investigations, including Tier 3 incidents, ad-hoc threat hunts, and customer-requested analyses.
Communicate effectively with customers regarding engineering and Incident Response (IR) escalations.
Spend 75% of your day in front of the customer

Do you have what it takes?

Bachelor's degree in a related field
Understanding of cybersecurity and IT disciplines including networking, operating systems, authentication protocols, general enterprise network, architecture, and security incident response.
Knowledge of TCP/IP Protocols, network analysis, and network/security applications
Basic knowledge of Linux/Unix operating systems
Ability to blend your technical and communication skills to advise the customer
Must demonstrate great attitude, energy, and effort
Must be adaptable, focused, accountable, and helpful
Must demonstrate excellent verbal and written communication skills (English language)

What makes you uncommon? (not required)

Certifications such as Network+, Security+, CySA+
1-3 years' experience as a Security/Network Administrator or equivalent knowledge
Prior SIEM experience and/or administration
Hands-on experience with parsing data, log formats, regular expressions
Scripting experience (bash, PowerShell, python)
Multiple OS experience (mac, windows)
Knowledge of various security methodologies and processes, and technical security solutions (SIEM, IDS/IPS, Firewall Solutions, Offensive Security tools)

Apply Now

Refine Your Search

escalation specialist jobs in dublin county dublin

GreyMatter Specialist

German Customer Support Specialist

Product Support Specialist

Customer Account Specialist, Customer Operations

Technical Services Manager

Global Operations Manager

Site Procurement Senior Specialist

Specialist, (Supervisory), Fund/Client Accounting Representative II

Workplace Experience Concierge

AI or Digital Assets Risk Specialist, Senior Vice President

Financial Crime Senior Manager, Hybrid

Workplace Experience Concierge

Customer Service Supervisor

Talent Attraction Operations Manager

Project Manager - CRM & Loyalty

Specialist II, Risk

Lock Up Manager

Accounts Payable Leader

Lead Technician

Vendor Alliance Lead Associate Director (Cardiac Safety and Respiratory Diagnostics)

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