Find regional coaching Jobs in dublin, d

Customer Excellence Lead
Novartis —Dublin, County Dublin
- Full-time
Clinical Facilitator - Radiology
Beacon Hospital —Dublin, County Dublin
- Full-time
- Clinic
- Leadership
- Communication skills
Quick apply
22h
Lean / Agile Process Excellence Enablement Lead
Salesforce —Dublin, County Dublin
- Full-time
- Continuous improvement
- Human resources
Senior Regional Environmental Manager – EMEA, AWS Environmental
Amazon Data Services Ireland Limited - A65 —Dublin, County Dublin
- Full-time
- AWS
- Bachelor's degree
- Communication skills
Corporate Bank Regional Corporate Coverage (RCC) – United States (US) Clients in Ireland
Deutsche Bank —Dublin, County Dublin
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Analysis skills
Global Head of Talent Acquisition
Mercury Engineering —Dublin, County Dublin
- Master's degree
- Bachelor's degree
- Business
Team Leader
Costa Coffee —Dublin, County Dublin
- Part-time
- Leadership
- Employee discount
Quick apply
8d
People & Culture Business Partner
Foxit —Dublin, County Dublin
- Full-time
- Hybrid work
- Master's degree
- Bachelor's degree
- Human resources
Quick apply
14d
Sr. Revenue Activation Manager - EMEA
Workday —Dublin, County Dublin
- €74,200–€111,200 a year
- Full-time
- Sales
- English
- Bachelor's degree
French Customer Support Specialist
HubSpot —Dublin, County Dublin
- Full-time
- Remote
- English
Manager, Customer Product Support
Asana —Dublin, County Dublin
- €95,000–€108,000 a year
- Spanish
- Leadership
- Communication skills
- Work from home
Quick apply
Technical Trainer
The Maples Group (Financial Services) —DUBLIN 2, County Dublin
- Full-time
- Microsoft Office
- Continuous improvement
- Accounting
- Life insurance
Field Safety Officer / Safety Advisor
DPS Group —Leixlip, County Kildare
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Regional Sales Director
Tractian Technologies —Dublin, County Dublin
- Full-time
- Sales
- Manufacturing
- Leadership
- Annual leave
Business Development Representative - UKI
HubSpot —Dublin, County Dublin
- Hybrid work
- Sales
- English
- Time management
- Annual leave
- Gym membership
Temp - Technology Infrastructure Assistant Vice President
Sumitomo Mitsui Banking Corporation —DUBLIN 2, County Dublin
- Hybrid work
- Annual leave
2d
Project Engineer Manager - Cadbury Manufacturing
Mondelēz International —Coolock, County Dublin
- Full-time
- Manufacturing
- Leadership
- Analytics
Corporate Business Development Representative
HubSpot —Dublin, County Dublin
- Hybrid work
- Sales
- English
- Time management
- Gym membership
Head of EMEA Sales
Trulioo —Dublin, County Dublin
- Full-time
- Remote
- Sales
- Master's degree
- Bachelor's degree
- Annual leave
Third Party Management - Oversight Manager - Vice President (m/f/d)
Sumitomo Mitsui Banking Corporation —Dublin, County Dublin
- Hybrid work
- Analysis skills
- Communication skills
- Annual leave

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Customer Excellence Lead

Novartis -
Dublin, County Dublin

Apply Now

Job details

Full-time

Full job description

Summary

#LI-Hybrid

The Customer Excellence Lead acts as the execution engine for customer engagement success, ensuring launch readiness, high-quality content activation and precise omnichannel orchestration. The role governs and deploys execution excellence frameworks such as ICE, IpEx and IMEx to drive consistent standards across teams, while leading capability development to future-proof the organization and maximize customer engagement impact.

About the Role

Job Purpose

Serve as the execution engine for customer engagement success by ensuring launch readiness processes are strategically planned, content is activated across channels and customer journeys are orchestrated with precision. The role oversees execution excellence frameworks such as ICE, IpEx and IMEx, and leads capability development across the organization to enable consistent, compliant and high-impact engagement.

Major Accountabilities

Content Activation & Channel Orchestration

Ensure content created by Therapeutic Areas, Value & Access, Communications, Patient Advocacy and Medical Affairs is activated and usable across field force and functional platforms (OnCore CRM).
Ensure customer journeys are validated, aligned with content usage and optimized for impact.
Provide omnichannel implementation guidance and channel upskilling including SFMC orchestration and iCVA usage.
Oversee tagging, FUSE uploads and MLR processes to ensure execution standards across Commercial, V&A and Medical teams.
Provide customer journey insights to continuously refine engagement.
Execute integrated customer journeys across CRM, SFMC and rep-triggered tools aligned with TA strategies.

ICE Deployment & Orchestration

Orchestrate all ICE ways of working including workshops and handshake meetings at country level.

Marketing Excellence & One Brand Plan Orchestration

Ensure One Brand Plan milestones are executed on time with clear metrics and governance.
Drive marketing excellence standards and OBP framework implementation to uplift marketer capability and future-proof execution.

Launch Excellence Orchestration

Ensure end-to-end execution of local Launch Readiness Reviews (LRR).
Partner with global and regional teams to enhance launch readiness processes and operational excellence.

Capability Building

Act as the country voice of learning within learning governance forums.
Deploy and localize global learning curricula aligned to country needs and international priorities.
Partner with TA Heads and functional leads to align capability development with business priorities.
Support change management and adoption of new tools, journeys and standards.

Training Execution & Delivery

Deliver and localize global learning experiences ensuring relevance and impact.
Collaborate with technology owners to support implementation and usage of capability tools.
Ensure best-practice sharing and consistent onboarding across field and office-based roles.
Monitor training adoption and effectiveness and report outcomes to functional leadership.

Omnichannel Orchestration & Customer Journeys

Provide implementation guidance and upskilling on SFMC, iCVA, RTEs and video calls.
Design and deliver targeted capability building on content activation and omnichannel standards.
Support handshake meetings between international and local brand teams to ensure operating model adoption.

Leadership & Culture

Foster an engaged, high-performance culture through clear goals, coaching and continuous development.
Attract, develop and retain future-ready talent and strengthen succession pipelines.
Role model Novartis Leadership Expectations and Behaviors with a growth mindset.

Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture

Benefits and Rewards: Learn about all the ways we’ll help you thrive personally and professionally.
Read our handbook (PDF 30 MB)

Division

International

Business Unit

General Management

Location

Ireland

Site

Dublin (Country President Office (CPO))

Company / Legal Entity

IE02 (FCRS = IE002) Novartis Ireland Ltd

Functional Area

Marketing

Job Type

Full time

Employment Type

Regular

Shift Work

Apply Now

Refine Your Search

regional coaching jobs in dublin, d

Customer Excellence Lead

Clinical Facilitator - Radiology

Lean / Agile Process Excellence Enablement Lead

Senior Regional Environmental Manager – EMEA, AWS Environmental

Corporate Bank Regional Corporate Coverage (RCC) – United States (US) Clients in Ireland

Global Head of Talent Acquisition

Team Leader

People & Culture Business Partner

Sr. Revenue Activation Manager - EMEA

French Customer Support Specialist

Manager, Customer Product Support

Technical Trainer

Field Safety Officer / Safety Advisor

Regional Sales Director

Business Development Representative - UKI

Temp - Technology Infrastructure Assistant Vice President

Project Engineer Manager - Cadbury Manufacturing

Corporate Business Development Representative

Head of EMEA Sales

Third Party Management - Oversight Manager - Vice President (m/f/d)

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