Find customer insights analyst Jobs in county dublin

Lean Six Sigma Digital Transformation Leader
Teleperformance —Dublin 07, County Dublin
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Clinical Analyst
Teckro Limited —Dublin, County Dublin
- Full-time
- Hybrid work
- Microsoft Excel
- Data analysis skills
- Master's degree
- Gym membership
- Life insurance
Quick apply
Sales Operations Analyst
MongoDB —Dublin, County Dublin
- Microsoft Excel
- Azure
- Sales
13h
Benefits Analyst
Tripadvisor —Dublin, County Dublin
- Remote
- Analysis skills
- Bachelor's degree
- No degree
- Employee assistance program
Quick apply
UKI Business Consulting - Digital Op Model/Process Improvement and Business Analyst, SC
EY —DUBLIN 2, County Dublin
- Full-time
- Hybrid work
- Azure
- Master's degree
- Recruiting
- Gym membership
GRC Analyst
Sitecore —Dublin, County Dublin
- Full-time
- Bachelor's degree
- SharePoint
- AI
9h
Revenue Operations Analyst
Cubic³ —Dublin, County Dublin
- Full-time
- Hybrid work
- Microsoft Excel
- Oracle
- Business
Business Intelligence Graduate
Glen Dimplex Europe Holdings Ltd —Cloghran, County Dublin
- Full-time
- Hybrid work
- Microsoft Excel
- Computer Science
- SQL
Quick apply
1d
Category Analyst
Richmond Marketing —DUBLIN 24, County Dublin
- Overtime
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Office
Quick apply
Trading Player Profiling Analyst
Hard Rock Digital —Dublin, County Dublin
- Full-time
- Remote
Quick apply
Customer Service Strategist
Balsam Brands —Dublin, County Dublin
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Customer service
- Annual leave
Marketing & Technology Analyst
athis-consulting —Dublin, County Dublin
- Data analysis skills
- Java
- SQL
Quick apply
Asset & Wealth Management, Operations MI Analyst, Associate, Dublin
Goldman Sachs —Dublin, County Dublin
- Full-time
- Microsoft Excel
- Customer service
- SQL
- Employee assistance program
UKI Business Consulting - Customer Transformation, UX Product Manager - IXD, SC
EY —DUBLIN 2, County Dublin
- Full-time
- Hybrid work
- Azure
- Master's degree
- Analysis skills
- Gym membership
Women’s Health Brand Manager - Ireland & UK
Theramex —Dublin, County Dublin
- Analysis skills
- Project management
Application Development & Integration Specialist
Ayvens —Dublin, County Dublin
- Full-time
- Hybrid work
- Computer Science
- SQL
- Analysis skills
Principal Biostatistician (Biomarker Analyst -EMEA and US BASED)
サイネオス・ヘルス —Dublin, County Dublin
- English
- Communication skills
Senior Business Data Analyst
Elwood Roberts —Dublin, County Dublin
- €350–€400 a day
- Full-time
- Analysis skills
- Presentation skills
- Bachelor's degree
Quick apply
Market Insights Manager
Gen Digital Inc. —Dublin, County Dublin
- Full-time
- Hybrid work
- Research
- Bachelor's degree
- No degree
Quick apply
FS Technology Consulting - Business Analyst - Banking and Credit - Senior Consultant - Dublin
EY —DUBLIN 2, County Dublin
- Full-time
- Hybrid work
- Salesforce
- Master's degree
- SQL
- Gym membership

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Lean Six Sigma Digital Transformation Leader

Teleperformance -
Dublin 07, County Dublin

Apply Now

Job details

Full-time

Qualifications

Microsoft Powerpoint
Microsoft Word
Microsoft Excel
Sales
Customer service
Lean
Process improvement
Microsoft Office
Profit and loss
Six Sigma
Analysis skills
Project management
Presentation skills
Bachelor's degree
Computer skills
Data visualisation
AI
Business
Leadership
Communication skills

Full job description

Overview:

Job Title: Lean Six Sigma Digital Transformation (LSDT) Leader

Department: Operations

Management Responsibility for: NA

Travel Required: Yes / Infrequent

Reports to: Sr Director of Operations

Location: TP Office in East Point Business Park - Dublin, 5 days a week Onsite role

Contract Type: Full Time - Permanent

Grade: TBC

Job Summary / Overview

The Lean Six Sigma Digital Transformation Leader, who will be responsible for driving continuous improvement initiatives, leveraging data-driven insights, and embedding Lean Six Sigma methodologies, Digital Transformation across the organization. This role partners with business leaders to identify opportunities, streamline processes, enhance customer experience, and deliver measurable business outcomes.

Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document)

Lead and manage Lean Six Sigma projects (DMAIC, Kaizen, etc.) to improve efficiency, quality, and performance across business functions.
Analyze complex datasets to generate actionable insights and present findings to senior leadership.
Translate business challenges into improvement opportunities supported by Lean Six Sigma methodologies.
Develop, implement, and monitor KPIs to track operational performance and project impact.
Mentor, coach, and train employees on Lean Six Sigma tools, techniques, and best practices.
Partner with cross-functional stakeholders to ensure alignment between improvement initiatives and strategic business goals.
Drive a culture of continuous improvement and data-driven decision-making.
Maintain project documentation, ensuring transparency, governance, and compliance with standards.
Ability to work with Cross functional, highly matrix organization in a client facing role.
Ability to lead, provide required steer to quality, process excellence analysts
Ability to train large group on Lean, FMEA, Six Sigma Methodologies and build lean six sigma DNA
Deliver business outcome driven high impact Lean Six Sigma Projects across (Metrics, Process, Automation)
Sound understanding of QPA, RPA, AI, AGI technologies and leverage them to deliver meaningful business impact to internal/external customers.
Define and execute Lean, six Sigma Digital Transformation roadmap across portfolio of accounts.
Ability to drive RCA, bridge plan, glide paths, conduct process capability studies (CPk)
Ability to understand and explain complex problem in layman language
Conduct Design Thinking Workshops
The above list is not exhaustive, and role will evolve in terms of scope, size and scale so ability to take higher responsibilities.

Main Job Requirements

Education and Specific Training

Bachelor’s degree or equivalent experience in a call centre or business-related field (e.g., management, sales)

Special credentials

Experience of working with MSP and born in cloud clients preferred
Experience in BPO and Contact Centre environments
Experience in supporting large portfolio teams (500+) as LSDT leader

Required Skills

Technical & Functional Skills

Comprehensive computer skills
Proficient use of Microsoft Office tools including MS Word, PowerPoint, Excel, Outlook and others
Ability to use Excel’s advanced analytical tools such as run charts, histograms, pareto charts, scatter plots etc, preferred
Technical support, Customer Service, Trust & Safety domain experience preferred

Qualifications & Skills

Lean Six Sigma – Green Belt & Black Belt required. Master Black Belt strongly preferred.
12+ years of experience in process improvement, operational excellence, or business transformation.
Proven ability to deliver measurable improvements in efficiency, quality, and cost reduction.
Strong analytical skills with experience in data visualization and reporting tools
Excellent leadership, coaching, and stakeholder management skills.
Strong communication & presentation skills with the ability to influence at all levels of the organization.
Project management expertise with the ability to handle multiple initiatives simultaneously.

Key Competencies

Continuous improvement using Lean Six Sigma methodology
Kaizen, FEMEA, ADKAR
Data-driven decision-making
Change management
Continuous improvement mindset
Collaboration and stakeholder influence
Superior analytical ability
Superior communication skills
Commercially astute (P&L, Revenue Generation, Cost Optimization)
Flexibility & Availability
Sound reasoning & judgement
Excellent leadership and management skills
Planning and organizing
Lead by example / integrity
Critical thinking & problem solving
Employee & Client satisfaction orientated
Self-motivated and can motivate others
Highly advanced team building skills
Strategic and commercial thinker
High levels of resilience and focus
Coaching & developing managers into leaders
Advanced facilitation & presentation skills
Advanced KPI, SLA, OLA, XLA knowledge and understanding
Staffing & Billing models
Risk & compliance

#LI-CW1

Apply Now

Refine Your Search

customer insights analyst jobs in county dublin

Lean Six Sigma Digital Transformation Leader

Clinical Analyst

Sales Operations Analyst

Benefits Analyst

UKI Business Consulting - Digital Op Model/Process Improvement and Business Analyst, SC

GRC Analyst

Revenue Operations Analyst

Business Intelligence Graduate

Category Analyst

Trading Player Profiling Analyst

Customer Service Strategist

Marketing & Technology Analyst

Asset & Wealth Management, Operations MI Analyst, Associate, Dublin

UKI Business Consulting - Customer Transformation, UX Product Manager - IXD, SC

Women’s Health Brand Manager - Ireland & UK

Application Development & Integration Specialist

Principal Biostatistician (Biomarker Analyst -EMEA and US BASED)

Senior Business Data Analyst

Market Insights Manager

FS Technology Consulting - Business Analyst - Banking and Credit - Senior Consultant - Dublin

I want to receive the latest job alerts for customer insights analyst in county dublin

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