Quality Operations Team Lead
Our people make the difference. Here at PHX Ireland, we strive to be a place for everyone - where each and every one of us can be our true, authentic selves, every single day.
For us, individuality sparks new ideas, shapes new approaches and brings us powerful new perspectives. It's the heartbeat of our innovation, creativity, and success. Which is why, at PHX Ireland, we don't just embrace our differences - we celebrate them.
Across United Drug, McCabes Pharmacy, and TCP Homecare, in every location and every role, the way we work makes us who we are - and that's something we are really proud of. Which is why we've summed up our ethos in our six PHX Ireland values; Customer focused, Quality
driven, collaborative, ambitious, innovative, and inclusive.
Why You'll Love Working With Us:
Family comes first: Life Stage Policies including maternity and paternity pay
Perks you'll actually use: Generous in store discounts
Pension Support: We contribute to your future
We reward performance: annual bonus
We've got your back: employee assistance programme and wellbeing initiatives
Belonging at Work: Inclusive, welcoming team culture where you're valued for you.
What you'll be doing:
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Support the Quality Manager in leading the Quality team.
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Manage the packaging and importation activities on United Drugs Manufacturing Authorisations (MIA's)
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Management goods receipt and release process including 3rd country importation.
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Be the deputy RP on United Drug Wholesale Distribution Authorisations (WDA).
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Lead the Internal Audit (Self-Inspection) program across 4 sites with multiple business entities.
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Recall and Quarantine management.
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New product introduction, set-up and review of supply maps.
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Manage Supplier & Customer set-up process, including the approval of Bona-Fides and
- Establish and monitor KPI's for QMS and Quality Operations activities.
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1st point of contact for escalations from Key Account Managers.
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Build team skills through skills assessment, training, feedback, and support.
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Undertake specific projects as required and ensure the team participate in any Continuous Improvement projects.
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Complete investigations and/or provide support to the business on Deviations and Complaints, as applicable, with determination of Root Cause, and effective CAPAs.
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Collaborate with Operations to drive Quality awareness, facilitate GDP & GMP and implement improvements.
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Documentation - author, review and ensure that Quality documentation (SOPs, Work Instructions, Forms, Policies) are accurate and compliant with GDP & GMP and that the correct version is in use.
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Compile training material for Quality systems.
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Ensure team members adhere to relevant procedures and support a strong customer focus while coaching the team on how to manage their day in a productive way.
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Task Allocation - Ensure workload is evenly distributed between the team and that sufficient cover is available at all times.
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Remain aware of developments in the quality field by reading current quality / regulatory literature and attending relevant meetings and workshops.
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Manage the ongoing performance of direct reports.
What you need to succeed:
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Relevant experience (3yrs +) working in the pharmaceutical industry, manufacturing, retail pharmacy or distribution
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Minimum Bachelor Degree in Life Science essential, an advantage Qualified Pharmacist
- Eligible QP is an advantage, with experience of secondary packaging processes
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Detailed knowledge of applicable regulatory requirements including working knowledge of current Good Manufacturing Practise, current Good Distribution Practice (GDP), medical devise and Falsified Medicines Directive (FMD).
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Strong organizational skills, including ability to follow assignments through to completion. Demonstrated ability in problem solving.
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Track record of continuous personal development.
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Attention to detail with a high level of accuracy.
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Proficient in Microsoft Office, Proficient in SAP an advantage.
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Excellent communicator, with strong negotiation and influencing skills
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Highly collaborative, with ability to work constructively and positively influence and engage colleagues and internal stakeholders.
About United Drug
United Drug is Ireland's largest pharmaceutical distribution company and was originally founded by a group of pharmacists in Ballina, Mayo in 1948. In 2022 United Drug became part of the PHOENIX group and is now part of Europe's leading healthcare provider in the sector. Employing more than 650 staff across operations in Dublin, Limerick and Mayo, we partner with more than 1,900 pharmacies, hospitals, clinics and primary care centres across Ireland. Our business spans across three business units; United Drug Wholesale, United Drug Distribution and United Drug Consumer - all leaders in their respective categories.
About PHX Ireland & PHOENIX Group
PHX Ireland Group is Ireland's leading fully integrated healthcare provider. We deliver health. We are comprised of United Drug, Ireland's leading pharmaceutical wholesaler and distributor; LloydsPharmacy Ireland, a major community pharmacy chain; and TCP Homecare, innovators in clinical home nursing services and direct to patient delivery solutions.
PHX Ireland Group employs over 1,800 people, operate 5 distribution centres and over 75 pharmacies, delivers over 85 million packs to Irish pharmacies and hospitals and serves 500,000 patients each year. By working together to provide these solutions, PHX Ireland can enable a sustainable healthcare system and support Irish Healthcare.
PHX Ireland is part of the PHOENIX group, Europe's leading healthcare provider. Headquartered in Mannheim, Germany, the PHOENIX group brings together more than 48,000 employees from 29 countries, includes 223 pharmaceutical distribution sites, and more than 3200 owned pharmacies and 17000 partner pharmacies. Every day, the PHOENIX group makes an important contribution to comprehensive and safe healthcare in Europe.
We strive to foster an open and inclusive environment, embracing applications from individuals of all backgrounds. Our commitment lies in ensuring an accessible interview process for all candidates. If you require additional support or accommodations to attend an interview, we kindly encourage you to reach out to [email protected]
