Find head of product design Jobs in dublin county dublin

Head of Service Operations
PrepayPower —Dublin, County Dublin
- Continuous improvement
- Annual leave
- Employee assistance program
Quick apply
Head of Operations
Fineco Asset Management DAC —Dublin, County Dublin
- Hybrid work
- Management
- Organisational skills
- Leadership
- Annual leave
8d
Head of Information Security, Risk & Compliance
Glanbia Foods —DUBLIN 24, County Dublin
- Master's degree
- Bachelor's degree
- No degree
Head of HR
Arachas —Sandyford, County Dublin
- Human resources
- Organisational skills
- Communication skills
5d
Head of Engineering - Growth, Marketing & Sales
McKinsey & Company —Dublin, County Dublin
- No degree
- Leadership
1d
Head of EMEA Sales
Trulioo —Dublin, County Dublin
- Full-time
- Remote
- Sales
- Master's degree
- Bachelor's degree
- Annual leave
Head of Architecture and Engineering Operations
EXL Service —Dublin, County Dublin
- Full-time
- Hybrid work
- Microsoft Excel
- Azure
- Computer Science
1d
Growth Product Manager (Fractional)
Sleep.ai —Dublin, County Dublin
- €45.50–€52.50 an hour
- Part-time
- English
- Communication skills
- Analytics
Quick apply
Sr. Director & Head of Architecture
G-P —Dublin, County Dublin
- €160,800–€201,000 a year
- Full-time
- Remote
- Computer Science
- Master's degree
- AWS
Quick apply
14h
Leadership & Talent Development Manager
Axway Software SA —Dublin, County Dublin
- English
- Project management
- Leadership
- Annual leave
Sr. Director of Social Media (EMEA)
Tinder —Dublin, County Dublin
- Full-time
- Spanish
- English
- Communication skills
Head of Balance Sheet Optimisation
Canada Life Group Services —Dublin, County Dublin
- Full-time
- Hybrid work
- Microsoft Excel
- SQL
- In-person
Marketing Manager
Allianz —Blackrock, County Dublin
- Full-time
- Marketing
- English
- Master's degree
Global Program Clinical Head (Neuroscience)
Novartis —Dublin, County Dublin
- Full-time
- Hybrid work
- Doctoral degree
- Communication skills
12d
Product Manager - Consultations
Phorest —DUBLIN 7, County Dublin
- Remote
- Analysis skills
- Product management
- Agile
- Employee assistance program
Quick apply
Full Stack Developers
Capventis —Dublin, County Dublin
- Remote
- Project management
- Presentation skills
- JavaScript
AI Product Manager for Trade & Working Capital Solutions (Vice President)
Citi —Dublin, County Dublin
- €85,600–€128,400 a year
- Full-time
- Hybrid work
- Analysis skills
- No degree
- Product management
Christian Louboutin, Stock Controller, Part Time, Permanent
Brown Thomas Arnotts —Dublin, County Dublin
- Part-time
- Microsoft Excel
- Microsoft Outlook
- Management
9d
Procurement Operations Manager
Harvey —Dublin, County Dublin
- Full-time
Fund Accounting Product Manager (Vice President)
Citi —Dublin, County Dublin
- €85,600–€128,400 a year
- Full-time
- Hybrid work
- No degree
- Communication skills

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Head of Service Operations

PrepayPower -
Dublin, County Dublin

Quick apply

Job details

Benefits

Annual leave
Employee assistance program
Referral programme

Qualifications

Lean
Six Sigma
Continuous improvement

Full job description

The Opportunity

With over 600 employees and growing, we are seeking a Head of Service Operations to join our leadership team. The role will carry full accountability for driving operational success across our energy and broadband product lines. This is a pivotal leadership position for someone who wants to shape how a fast-growing, Irish-owned business scales its operations — transforming our systems, processes, and delivery capability to meet the demands of an expanding customer base.

You will have direct accountability for the support operations delivery team, including our 3rd party vendors, and be responsible for designing and developing solutions to solve our operational business challenges. You will lead and develop a team of direct reports, fostering a high-performance culture focused on continuous improvement and customer outcomes. To succeed, you will need to build strong cross-functional partnerships to understand operational pain points, identify root causes, and implement processes that drive effectiveness and customer satisfaction.

The successful candidate will be a commercially astute operator who thrives in a data-driven environment, takes initiative, and brings people with them. You will be equally comfortable in the detail and at the strategic level, and have a track record of delivering operational results through others. We offer ambitious candidates a fast-paced and challenging work environment, with the opportunity to grow your career.

Key Responsibilities:

Operational Performance

Lead, develop and performance-manage a team of direct reports spanning operational delivery, broadband service delivery, and meter and messaging management functions.

Manage operational delivery function to ensure customer satisfaction and effectiveness across all product lines

Maximise electricity & oil meter installation performance by maintaining sufficient installer capacity, minimising missed appointments and failed installs, and driving completion rates — working closely with sales and onboarding to optimise the end-to-end process

Continuous improvement to installation processes to maximise installation completion rates and minimise lead times

Drive key indicator dashboard/reporting to highlight areas for on-going process improvement

Partner with operational teams to understand and identify root causes to issues, control points, and hand-offs to improve customer acquisition and retention, and streamline service delivery

Ensure in life operational meter performance.

Proactively identify and resolve acquisition process exceptions — including market messaging errors, tariff inaccuracies, incorrect account status updates, and customers on supply without a meter or topping up off supply — implementing controls and root cause fixes to prevent recurrence

Stock Management

Oversee stock management tracking system for all hardware and consumables for accurate forecasting, purchasing, location, status, and protection of asset investment

Optimise mid-term forecast and demand planning to ensure correct levels of inventory, minimising excess stock holding while avoiding supply gaps

Track the location and status of all meters, modems and sensors across the fleet; manage the recovery and recycling of inactive assets to protect investment and control communications costs

Vendor Management

Manage 3rd party supplier relationships to deliver agreed cost per install budget

Accountable for vendor service delivery to achieve agreed KPIs, ensuring on-time completion of installations with appropriate level of resources, achieving budget and customer satisfaction

Manage commercial negotiations with 3rd party vendor teams

Broadband Product Service Delivery

Own end-to-end service delivery and performance of the broadband product, acting as the primary accountable owner for broadband operational outcomes

Define, monitor and drive KPIs for broadband service performance including provisioning lead times, fault resolution times, installation completion rates and customer satisfaction scores

Manage relationships with broadband network and ISP partners to ensure SLAs are met and service quality is continuously improved

Identify and resolve service delivery issues, conducting root cause analysis and implementing corrective actions to prevent recurrence

Work closely with product and commercial teams to ensure operational readiness for broadband initiatives, new offerings and go-to-market activity

Drive continuous improvement in the broadband customer experience, from order through to activation and ongoing support

Customer Safety

Manage safety risk by ensuring adequate procedures are in place, followed and controlled

Complete regular safety audits to identify areas for improvement

Minimise safety incidents, analyse root causes, develop solutions to avoid re-occurrence

Regularly update standard operating procedures to encourage identification of near misses and good catches

Skills, Knowledge and Expertise:

Essential Experience

Demonstrated track record of process design and continuous improvement with the ability to analyse and use key indicators as the foundation to improve performance

Experience managing 3rd party vendor relationships and holding partners to account against agreed SLAs and KPIs

Previous ownership of a service delivery or product operations function, ideally in a telecoms, broadband or utilities environment

Experience with Lean and Six Sigma an advantage

Skills & Attributes

Customer-focused, results-driven, action-oriented self-starter

Strong commercial and business acumen with the ability to think creatively and make sound decisions under pressure

Detail-oriented, process-driven and numeric, with the confidence to act on imperfect information

Strong interpersonal skills with the ability to influence and communicate with impact and presence at all levels

Ability to deliver results through people and be a collaborative, empowering team leader

Benefits

Competitive salary and bonus structure
Private Pension Contribution Scheme with Zurich Life
Discounted Health Insurance - Group Scheme with Laya Healthcare
Employee Assistance Program provided by TELUS Health
Free Online GP Services via Webdoctor.ie
Excellent career progression opportunities in a growing company with strong market presence
Fast-paced, friendly team environment
Continuous training and development
Annual leave that increases with service
Exclusive PrepayPower Staff Tariff
Modern offices with excellent facilities in Sandyford
Active CSR, Wellness, and Social initiatives plus great social events
Refer-a-Friend Scheme
TaxSaver Travel Tickets & Bike-to-Work Scheme

About PrepayPower

PrepayPower is the leading provider of Pay-As-You-Go electricity and gas in Ireland. Since 2011, we have been disrupting the energy market by empowering customers with total control and transparency over their electricity costs through our app.

PrepayPower's mission is to give people total control and complete transparency over their energy costs. Rather than the traditional market model of short-term discounts with significant contract terms, we help customers achieve long-term savings on their electricity, gas, oil and broadband by putting them in control.

Customer satisfaction is at the heart of everything we do. Our commitment to providing exceptional service has earned us the title of Ireland's highest-rated energy supplier on Trustpilot. In 2025, together with Yuno Energy, we proudly reached over 350,000 customer connections.

Why work at PrepayPower

Ranked as a top employer for six consecutive years by Great Places to Work Ireland, we offer ambitious individuals a fast-paced and challenging work environment with enormous opportunities for growth.

PrepayPower is an Equal Opportunity Employer. We are committed to treating all our employees, customers, and stakeholders with dignity and respect. Therefore, we value diverse talent and strive to create an inclusive workplace that delivers exceptional, innovative services for our customers. We encourage applications from people with diverse backgrounds and experiences.

PrepayPower is part of the Yuno Group alongside a suite of brands, including Yuno Energy and firmus Energy. With almost 600 employees and growing, we are the market leader for Pay-as-You-Go Electricity, Gas, and Broadband in Ireland.

Join us and become part of a dynamic, ambitious team that's putting control in the hands of our customers.

Privacy

By applying for this role, you agree to PrepayPower processing your personal data for recruitment purposes. We handle all applications in line with our Privacy Notice.

You can view our privacy notice here Careers - Privacy Policy | PrePayPower for more information.

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head of product design jobs in dublin county dublin

Head of Service Operations

Head of Operations

Head of Information Security, Risk & Compliance

Head of HR

Head of Engineering - Growth, Marketing & Sales

Head of EMEA Sales

Head of Architecture and Engineering Operations

Growth Product Manager (Fractional)

Sr. Director & Head of Architecture

Leadership & Talent Development Manager

Sr. Director of Social Media (EMEA)

Head of Balance Sheet Optimisation

Marketing Manager

Global Program Clinical Head (Neuroscience)

Product Manager - Consultations

Full Stack Developers

AI Product Manager for Trade & Working Capital Solutions (Vice President)

Christian Louboutin, Stock Controller, Part Time, Permanent

Procurement Operations Manager

Fund Accounting Product Manager (Vice President)

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