Technology
Campus IT Ops Engineer - Dublin
Location
:
Dublin
Employment Type
:
Regular
Job Code
:
A158714
Responsibilities
Role Summary
The IME is the campus-level IT operations and maintenance engineer, responsible for supporting the IML in completing on-site operations management for a single campus. The role is a full-time IC for a single campus within the cluster, responsible for leading the IMT to carry out day-to-day IT operations, owning the key operational metrics of the individual campus, delivering stability management at the single-campus level, and meeting all of the IML's work requirements.
Responsibilities
- Manage IMT personnel on campus, including headcount allocation, shift scheduling, overtime control, attrition management, and support for IMT interviewing and recruitment in collaboration with the IML.
- Oversee campus daily operations to ensure full attainment of on-site service SLA metrics within specified time frames.
- Lead IMT capability development by providing technical guidance and hands-on training to improve technical skills, operational standard adherence, and overall efficiency.
- Own risk identification and management during on-site IT operations execution; surface and consolidate latent risks, drive closure, and support the formation of campus-level solutions.
- Aggregate and escalate campus-level IT operations issues in a timely manner; drive cross-team follow-up and remediation, ensuring effective coordination with infrastructure, operations, asset, and quality assurance teams.
- Participate in the build-out of IT operations platforms by submitting requirements, supporting testing and launch, and continuously providing on-site feedback to improve automation, efficiency, and operational transparency.
- Build and maintain strong working relationships with Colo operators and IMT service providers, driving continuous improvement in on-site work and service quality against vendor KPI targets; support new site acceptance and operational handover by identifying and closing out acceptance issues.
Qualifications
Minimum Qualification(s)
- Bachelor's degree or above in Computer Science, Telecommunications,Electronic Information, Automation, or a related technical field.
- 1+ years of relevant on-site IT operations and maintenance experience in a data centre environment (recent graduates with the above-mentioned degrees are also eligible).
- Experience managing on-site IT operations teams, with the ability to assign responsibilities, arrange shift schedules, and organise overtime effectively.
- Strong process control and SLA attainment capability, ensuring consistent completion of on-site IT tasks within required time frames.
- Ability to provide training and knowledge transfer; familiar with SOP authoring, technical documentation, and operations knowledge-base development.
- Strong risk identification and closed-loop resolution skills, with the ability to derive general solutions from recurring issues.
- Familiarity with server hardware architectures (x86, ARM, etc.) and their accompanying software, with applied knowledge of IT infrastructure, networking fundamentals, hardware replacement procedures, and on-site safety protocols.
Preferred Qualification(s)
- Familiarity with IT operations tools and automation platforms, with scripting skills in Shell and/or Python, and hands-on experience in operations tool design, staged release, and iterative maintenance.
- Data analysis and dashboard management capabilities, able to drive process optimisation and efficiency improvements based on operational data.
- Strong process documentation discipline, with the ability to convert on-site issues into reusable troubleshooting guides or optimisation proposals.
- Ability to support new site RFS acceptance and identify/close out issues against acceptance criteria to ensure smooth operational handover.
Job Information
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
