Find Escalation specialist Jobs in County Dublin

Junior Customer Support Specialist (12 Month Fixed Term)
Lidl —DUBLIN 24, County Dublin
- €33,000–€36,000 a year
- Full-time
- Hybrid work
- Administrative experience
- Bachelor's degree
- Communication skills
- Free parking
- Employee assistance program
11d
Quality & Training Specialist - Video Safety Operations - Dublin - Lithuanian Speaker
TikTok —Dublin, County Dublin
- Weekend availability
- English
- AI
- Communication skills
12d
Logistics Specialist ( 18 Months Fixed Term )
Viatris —Northern Cross, County Dublin
- Full-time
- Microsoft Excel
- Business
Quality & Training Specialist - Live and Monetization - Dublin - Polish Speaker
TikTok —Dublin, County Dublin
- Weekend availability
- English
- AI
- Communication skills
12d
Temp - Reconciliation Technology Specialist, Delivery Manager, VP
Sumitomo Mitsui Banking Corporation —Dublin, County Dublin
- €72,000–€134,000 a year
- Hybrid work
- Contracts
- Communication skills
- Annual leave
Quality & Training Specialist - Greek Speaker, Video Safety Operations (Dublin)
TikTok —Dublin, County Dublin
- Weekend availability
- English
- AI
- Communication skills
12d
Quality & Training Specialist- Swedish Speaker, Video Safety Operations (Dublin)
TikTok —Dublin, County Dublin
- Weekend availability
- English
- AI
- Communication skills
12d
Transaction Specialist ( 12 Months Agency Contract )
Viatris —Northern Cross, County Dublin
- Full-time
- Microsoft Excel
- ERP systems
- Microsoft Office
4d
Quality & Training Specialist - Video Safety Operations - Dublin - Polish Speaker
TikTok —Dublin, County Dublin
- Weekend availability
- English
- AI
- Communication skills
12d
Senior Mobility Specialist
Mercury Engineering —Dublin, County Dublin
- Hybrid work
- Microsoft Office
- Supervising experience
- Bachelor's degree
Specialist, Customer Service & Inventory
Mark Anthony Brands International Unlimi —Dublin, County Dublin
- Hybrid work
- Customer service
- Leadership
Quick apply
Software Engineer – Support & Operations
ZeroRisk —Dublin, County Dublin
- Full-time
- Remote
- Java
- AWS
- Communication skills
Child Safety Team Lead, EMEA - Trust & Safety
TikTok —Dublin, County Dublin
- Weekend availability
- Management
- Social media management
- Analysis skills
Human Capital Operations Specialist - 18 Month Contract
Kohlberg Kravis Roberts & Co. —Dublin, County Dublin
- Microsoft Excel
- Microsoft Office
- Bachelor's degree
Quality & Training Specialist - Live and Monetization - Dublin - Dutch Speaker
TikTok —Dublin, County Dublin
- Weekend availability
- English
- AI
- Communication skills
10d
Customer Account Specalist
Analog Devices —Dublin, County Dublin
- Day shift
- Microsoft Excel
- Microsoft Office
- Presentation skills
Specialist, Digital Operations
StoneX Group —Dublin, County Dublin
- Microsoft Excel
- Finance
- Bachelor's degree
7d
Quality & Training Specialist - Video Safety Operations - Dublin - Hebrew Speaker
TikTok —Dublin, County Dublin
- Weekend availability
- English
- AI
- Communication skills
12d
Renewals Manager/ ServiceNow
Exclusive Networks —DUBLIN 24, County Dublin
- Full-time
- Hybrid work
- Sales
- Business
- Leadership
12d
Specialist I, Investor Services AML FTC
SEI Investments —Dublin, County Dublin
- Full-time
- Hybrid work
- Customer service
- English
- Administrative experience

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Junior Customer Support Specialist (12 Month Fixed Term)

Lidl -
DUBLIN 24, County Dublin

Apply Now

Job details

Full-time | Fixed term
€33,000–€36,000 a year
11 days ago

Benefits

Free parking
On-site gym
Company pension
Employee assistance program
Private medical insurance

Qualifications

Administrative experience
Bachelor's degree
Communication skills
Negotiation
Time management

Full job description

Summary

From our Head Office to the shop floor and everywhere in between our primary goal is to create and deliver a fantastic customer journey for everyone who shops at Lidl.

With over 7,000 colleagues across our stores, warehouses and offices in Ireland and Northern Ireland we are a big and ambitious team. We know our people are our greatest asset and our success is down to the commitment and dedication of our team.

We are seeking a Junior Customer Support Specialist to join our award-winning Customer Support Team. Customer Support Specialists are responsible for managing a large volume of customer contacts across multiple different channels and systems. The ideal candidates will be pursuing a university degree and seeking a position that can fit around their existing academic schedule. While experience in a Call Centre environment is beneficial it is not essential. We are seeking individuals who have a “Can do” attitude and “Step in when needed”.

What you'll do

Provide best-in-class customer support via Whatsapp, Facebook Messenger, Telephone and Email on behalf of Lidl Ireland & Northern Ireland.
Manage large amounts of incoming contacts from Lidl customers.
Deliver frontline customer support to maximise customer satisfaction and ensure resolution of enquiries at the earliest possible opportunity.
Meet KPIs – Follow established procedures for each service request, adhering to Key Performance Indicators (KPIS) such as Contact volumes, Call Quality and (AHT) Average Handling Time.
Use effective questioning skills to take ownership of customer queries/escalations and liaise with third party service agents in an efficient and atisfactory manner.
Responsible for resolving customer complaints/claims and ensuring the best possible resolution for both the customer and the company.
Work with various departments, systems and tools to help advise customers.
Collate and manage customer data and interactions using our internal CRM system Salesforce.
Be an advocate for the Lidl customer and ensure that the customer’s expectations are exceeded at every opportunity.

What you'll need

An excellent team player who is highly motivated and enthusiastic.
Excellent verbal and written communication skills.
A natural “people person” with the ability to communicate clearly in a positive, friendly and professional manner.
Excellent negotiation skills with a desire to resolve customer complaints/claims in a friendly and efficient manner.
Ability to work under pressure, maintain excellent attention to detail while also achieving targets.
Excellent prioritising and time management skills.
Strong administrative skills with excellent knowledge of Google Workspace.

What you'll receive

We offer a competitive and transparent salary system, that ensures pay equality across all positions at Lidl

€33,000 rising to €36,000 after 3 years
Private employee medical insurance
Company pension
Flexible start and finish times
Initial training and ongoing development from an experienced team member
Excellent opportunities for career progression
Individuals recognised as high performing will be invited to join our Leadership Academy as part of your on-going development
Dynamic work environment
Modern office facility with free parking
On-site gym and canteen
Hybrid working model - up to 2 days remote working per week
Mobile and broadband discounts with Three network
Maternity & Paternity Leave top up, Marriage Leave, Employee Assistance Programme

Lidl is an equal opportunities employer. If you have any particular requirements, we will ensure any reasonable accommodations are implemented as part of the recruitment and selection process. We value diversity and inclusion in our workplace and want to ensure that all applicants have the same opportunity regardless of gender, civil status, family status, sexual orientation, age, disability, race, religious belief, political opinion or membership of the traveller community.

Apply Now

Refine Your Search

escalation specialist jobs in county dublin

Junior Customer Support Specialist (12 Month Fixed Term)

Quality & Training Specialist - Video Safety Operations - Dublin - Lithuanian Speaker

Logistics Specialist ( 18 Months Fixed Term )

Quality & Training Specialist - Live and Monetization - Dublin - Polish Speaker

Temp - Reconciliation Technology Specialist, Delivery Manager, VP

Quality & Training Specialist - Greek Speaker, Video Safety Operations (Dublin)

Quality & Training Specialist- Swedish Speaker, Video Safety Operations (Dublin)

Transaction Specialist ( 12 Months Agency Contract )

Quality & Training Specialist - Video Safety Operations - Dublin - Polish Speaker

Senior Mobility Specialist

Specialist, Customer Service & Inventory

Software Engineer – Support & Operations

Child Safety Team Lead, EMEA - Trust & Safety

Human Capital Operations Specialist - 18 Month Contract

Quality & Training Specialist - Live and Monetization - Dublin - Dutch Speaker

Customer Account Specalist

Specialist, Digital Operations

Quality & Training Specialist - Video Safety Operations - Dublin - Hebrew Speaker

Renewals Manager/ ServiceNow

Specialist I, Investor Services AML FTC

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