Find Compliance executive / compliance manager Jobs in Dublin County Dublin

Temporary Higher Executive Officer - Contact Centre Manager
Coimisiún na Meán —Dublin, County Dublin
- €60,029 a year
- Microsoft Office
- Leadership
- Communication skills
1d
Senior Program Manager / Program Director
U.S. Bank National Association —DUBLIN 18, County Dublin
- €117,980–€138,800 a year
- Full-time
- Analysis skills
- Bachelor's degree
- No degree
2d
Lead Technical Program Manager
JPMorganChase —DUBLIN 2, County Dublin
- Full-time
- Continuous improvement
- Product management
- AI
Brain Injury and Stroke Programme Manager
National Rehabilitation University Hospital —Dublin, County Dublin
- €90,977–€100,131 a year
- Full-time
- Management
- Master's degree
- Supervising experience
Sr. Digital Product Manager
Hewlett Packard Enterprise —Leixlip, County Kildare
- €119,500–€275,000 a year
- Full-time
- Bachelor's degree
- No degree
- Product management
2d
EMEA Scheduling Manager
Amazon Data Services Ireland Limited —Dublin, County Dublin
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Internal Audit Manager - 12 Month Maternity Contract
Allianz —Dublin, County Dublin
- Full-time
- Hybrid work
- No degree
- Agile
- AI
Service Delivery Manager
Codec —Dublin, County Dublin
- Full-time
- Hybrid work
- Azure
- Oracle
- Analysis skills
Quick apply
Executive Assistant
EY —DUBLIN 2, County Dublin
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Gym membership
- Referral programme
UKI Business Consulting-Infrastructure and Capital Projects - Risk Manager
EY —DUBLIN 2, County Dublin
- Full-time
- Hybrid work
- Engineering
- Master's degree
- Bachelor's degree
- Gym membership
Head of Compliance
beqom —Dublin, County Dublin
- Full-time
- Remote
- Banking
Quick apply
Forensic Services - Forensic Claims, Investigations and Audit Senior Manager - Deals
PwC —Dublin, County Dublin
- Full-time
- Accounting
- Recruiting
- Leadership
International Supply Chain Finance - Implementation Manager
BNP Paribas —Dublin, County Dublin
- Full-time
- Microsoft Excel
- English
- Microsoft Office
- Annual leave
Executive Director, Global Patient Safety Sciences Delivery
Regeneron —Dublin, County Dublin
- €172,500–€288,300 a year
- Doctoral degree
- Master's degree
- Business
- Annual leave
Head of Planning and Performance Management, EMEA
Cover-More —Blanchardstown, County Dublin
- Full-time
- Remote
- Budgeting
- Leadership
- Accounting
- Employee assistance program
Quick apply
7d
Temporary Higher Executive Officer - Customer UX Service Design Manager
Coimisiún na Meán —Dublin, County Dublin
- €60,029 a year
- Research
- Analysis skills
- Leadership
1d
Head of EHS (4.5 days per week)
Davenham Switchgear Limited —Clondalkin, County Dublin
- €75,000–€80,000 a year
- Full-time
- Bachelor's degree
- In-person
- Manufacturing
Quick apply
Planning Manager
AECOM —Dublin, County Dublin
- Full-time
- Project management
- SharePoint
- Communication skills
HR Manager (4.5 days per week)
Davenham Switchgear Limited —Clondalkin, County Dublin
- €65,000–€72,000 a year
- Full-time
- Oracle
- Human resources
- Recruiting
- Free parking
- Annual leave
Quick apply
Senior Manager, Channel Operations & Partner Programs (Hybrid)
Nitro —Dublin, County Dublin
- Microsoft Excel
- Sales
- Salesforce
Quick apply

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Temporary Higher Executive Officer - Contact Centre Manager

Coimisiún na Meán
Dublin, County Dublin

Apply Now

Job details

Temporary
€60,029 a year
1 day ago

Qualifications

Process improvement
Microsoft Office
Quality assurance
Leadership
Communication skills

Full job description

Role Purpose

Cpl are seeking a Temporary Higher Executive Officer - Contact Centre Manager for our client Coimisiún na Meán. The successful candidate will be employed by Cpl on a 12 month temporary assignment working in Coimisiún na Meán. This role is required to lead and oversee the organisation's operational service delivery function, including governance of the outsourced contact centre provider, management of service performance, regulatory compliance, operational risk management, and customer service quality. The role is responsible for monitoring SLAs and KPIs, managing escalations and incidents, supporting supplier and contract management activities, leading service continuity planning, and driving continuous improvement initiatives. The increasing complexity and volume of operational governance, stakeholder management, reporting requirements, and service performance oversight necessitate dedicated leadership and management capacity.

About the Team

The Communications and User Support team at Coimisiún na Meán plays a vital role in shaping and maintaining the organisation's reputation and relationships with key stakeholders, internally and externally. We are responsible for developing and implementing communications approaches that promote awareness and understanding of Coimisiún na Meán's remit and activities. This includes engaging with the media, and elected representatives, managing our online presence, and overseeing events, as well as internal communications. Through our work, we aim to foster a positive and informed public discourse on media development and regulation in Ireland and beyond, and provide clarity on our organisations role, responsibilities and activities.

Key Responsibilities

Contact Centre Governance

Lead the operational relationship with the outsourced contact centre provider.
Chair operational governance meetings.
Monitor SLA and KPI performance.
Ensure contractual obligations are achieved.
Drive continuous improvement initiatives.
Prepare governance reports for senior leadership.

Operational Oversight

Manage operational escalations and incidents.
Monitor service demand, capacity and performance trends.
Lead service continuity and resilience planning.
Manage operational risks and mitigation activities.
Ensure timely resolution of customer service issues.

Regulatory Accuracy

Ensure customer interactions remain within regulatory requirements.
Review and approve operational scripts and guidance materials.
Support audit and compliance activities.
Escalate complex regulatory matters where required.

Process Ownership

Develop and maintain Standard Operating Procedures (SOPs).
Establish escalation processes and governance controls.
Develop contact handling frameworks.
Define and monitor service standards.

The above is intended as a guide to the general range of duties and is intended to be neither definitive nor restrictive and is subject to review.

About You

Essential Skills, Experience and Expertise

Applicants should demonstrate substantial experience in one or more of the following:

Contact centre management.
Operational service delivery management.
Outsourced provider governance.
Supplier and contract management.
Service performance monitoring and reporting.
Quality assurance and continuous improvement.
Incident, escalation and risk management.
Customer operations within a regulated environment.

Essential Skills and Qualifications

Proven leadership and people management experience.
Strong operational management capability.
Experience managing SLAs, KPIs and service performance frameworks.
Excellent analytical, reporting and decision-making skills.
Experience preparing governance reports and executive briefings.
Strong stakeholder engagement and communication skills.
Excellent organisational and planning abilities.
Strong Microsoft Office and reporting tool proficiency.

Desirable skills

Experience within a regulator, public body or regulated industry.
Contact Centre Management Experience
CRM platform governance and operational oversight.
Service design and process improvement experience.
Business continuity and resilience planning experience.
Quality assurance framework development.
Project or programme management experience.

Desirable Qualifications

Project or programme management qualification.
Professional certification in operational management, service management, governance, or related disciplines.

Additional Beneficial Attributes

Strong supplier relationship management capability.
Experience leading teams through change and transformation.
Excellent stakeholder influencing skills.
Commitment to delivering high-quality customer and stakeholder experiences.
Strong risk management and problem-solving skills.

Apply Now

Refine Your Search

compliance executive / compliance manager jobs in dublin county dublin

Temporary Higher Executive Officer - Contact Centre Manager

Senior Program Manager / Program Director

Lead Technical Program Manager

Brain Injury and Stroke Programme Manager

Sr. Digital Product Manager

EMEA Scheduling Manager

Internal Audit Manager - 12 Month Maternity Contract

Service Delivery Manager

Executive Assistant

UKI Business Consulting-Infrastructure and Capital Projects - Risk Manager

Head of Compliance

Forensic Services - Forensic Claims, Investigations and Audit Senior Manager - Deals

International Supply Chain Finance - Implementation Manager

Executive Director, Global Patient Safety Sciences Delivery

Head of Planning and Performance Management, EMEA

Temporary Higher Executive Officer - Customer UX Service Design Manager

Head of EHS (4.5 days per week)

Planning Manager

HR Manager (4.5 days per week)

Senior Manager, Channel Operations & Partner Programs (Hybrid)

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