Find Senior national account manager Jobs in Swords County Dublin

Senior Customer Success Manager
Intercom —Dublin, County Dublin
- Hybrid work
- Work from home
Transport Senior Manager - Government & Public Sector (G&PS) - Advisory
PwC —Dublin, County Dublin
- Full-time
- Business development
- Bachelor's degree
- Communication skills
Senior Manager, Channel Operations & Partner Programs (Hybrid)
Nitro —Dublin, County Dublin
- Microsoft Excel
- Sales
- Salesforce
Quick apply
Sr. Client Account Manager, French Market
Pinterest —Dublin, County Dublin
- €73,664–€128,912 a year
- Sales
- English
- Master's degree
- Relocation assistance
Senior Account Manager
Kaseya Careers —Dublin, County Dublin
- Microsoft Excel
- Sales
- Communication skills
Quick apply
3d
Customer Success Operations Manager, EMEA
Okta —Dublin, County Dublin
- €80,000–€110,000 a year
- Data analysis skills
- Analysis skills
- AI
- Annual leave
Senior Renewals Manager, EMEA Enterprise
Udemy —Dublin, County Dublin
- Salesforce
- Time management
Quick apply
11d
Customer Success Finance Manager
Microsoft —Dublin, County Dublin
- €79,700–€151,700 a year
- Full-time
- English
- Master's degree
- Business development
2d
Manager, EMEA Treasury Operations
Salesforce —Dublin, County Dublin
- Full-time
- Salesforce
- English
- Master's degree
Senior Sales Manager, Continental Europe
Intercom —Dublin, County Dublin
- Hybrid work
- Sales
- Leadership
- Communication skills
- Work from home
Senior Engineer & Project Manager - Major Transportation Infrastructure Delivery, Roads & Public Transportation
AECOM —Dublin, County Dublin
- Full-time
- Hybrid work
- Engineering
- Project management
- No degree
AI Engineering Lead - Senior Manager - Data & AI - Technology Consulting - Advisory
PwC —Dublin, County Dublin
- Full-time
- Azure
- Research
- SQL
Senior Contractor Field Sales Representative II
Schneider Electric —Dublin, County Dublin
- Full-time
- Sales
- English
- No degree
- Annual leave
Sr. Digital Product Manager
Hewlett Packard Enterprise —Leixlip, County Kildare
- €119,500–€275,000 a year
- Full-time
- Bachelor's degree
- No degree
- Product management
2d
Senior Account Manager, Microsoft Advertising (German Market) Dublin based
Microsoft —Dublin, County Dublin
- €60,300–€102,600 a year
- Full-time
- Sales
- Marketing
- English
Procurement Manager
Turner & Townsend —Dublin, County Dublin
- Full-time
- Master's degree
- Contracts
- Leadership
- Annual leave
Quick apply
Transport Director - Government & Public Sector (G&PS) - Advisory
PwC —Dublin, County Dublin
- Full-time
- Master's degree
- Business development
- Bachelor's degree
Sr. Client Account Manager - 6 Month Fixed Term Contract
Pinterest —Dublin, County Dublin
- €73,664.50–€128,912.70 a year
- Sales
- Master's degree
- Bachelor's degree
12d
Director - Consulting, Government & Public Sector (G&PS) - Advisory
PwC —Dublin, County Dublin
- Full-time
- Master's degree
- Business development
- Bachelor's degree
AI Builder, Emerging Talent Senior Manager
Salesforce —Dublin, County Dublin
- Full-time
- Computer science
- Computer Science
- Salesforce

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Senior Customer Success Manager

Intercom -
Dublin, County Dublin

Apply Now

Job details

Benefits

Work from home

Qualifications

Process improvement
SaaS

Full job description

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.

Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.

Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.

What's the opportunity?

As a Strategic CSM, you’ll partner with our largest and most complex customers to help them succeed in the new era of AI-driven customer service. You’ll work with C-suite leaders and their Support teams to guide them through their AI Agent transformation with Fin — from early project scoping and requirements gathering, to measurable adoption, to industry-best automation rates and business outcomes.

This role is an opportunity to shape how the world’s leading companies deploy AI to transform their support operations and achieve strategic outcomes aligned to their business goals.

Responsibilities

Develop trusted advisor relationships with customers (from c-suite stakeholders to individual contributors).
Facilitate requirements gathering and process mapping for standard operating procedures; document in clear, precise, and actionable terms.
Collaborate with engineers to translate customer requirements into Fin solution designs, guiding the customer on configuration best practices and prompt strategy.
Monitor Fin usage patterns to identify risks, recommend optimizations, and uncover expansion opportunities.
Maintain deep product knowledge of Fin’s fast-expanding capabilities; remain market aware of the fast evolving AI-agent industry.
Lead Success Plans, QBRs/EBRs, and strategic planning sessions with the customer.
Prioritize competing demands to drive the highest-value outcomes across your customer portfolio.
Be the Voice of the Customer internally, advocating for customers’ needs and shaping our solutions strategy.

What skills do I need?

8+ years of customer-facing experience in management consulting, strategy, advisory, or enterprise SaaS CSM roles.
Experience with business process mapping, requirements analysis, and solution design.
Strong technical acumen and passion for AI/agent-building (coding not required).
Ability to simplify and communicate complex problems clearly across audiences.
Strong prioritization skills to effectively manage a broad portfolio of customer accounts while delivering depth of impact.
Demonstrated success driving adoption, process improvement, and measurable outcomes for enterprise customers.
Self-motivated, adaptable, and curious team player with a high level of self-efficacy

At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements.

Learn more about working at Fin and the benefits we offer at fin.ai/careers.

Policies

Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.

We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.

Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.

Apply Now

Refine Your Search

senior national account manager jobs in swords county dublin

Senior Customer Success Manager

Transport Senior Manager - Government & Public Sector (G&PS) - Advisory

Senior Manager, Channel Operations & Partner Programs (Hybrid)

Sr. Client Account Manager, French Market

Senior Account Manager

Customer Success Operations Manager, EMEA

Senior Renewals Manager, EMEA Enterprise

Customer Success Finance Manager

Manager, EMEA Treasury Operations

Senior Sales Manager, Continental Europe

Senior Engineer & Project Manager - Major Transportation Infrastructure Delivery, Roads & Public Transportation

AI Engineering Lead - Senior Manager - Data & AI - Technology Consulting - Advisory

Senior Contractor Field Sales Representative II

Sr. Digital Product Manager

Senior Account Manager, Microsoft Advertising (German Market) Dublin based

Procurement Manager

Transport Director - Government & Public Sector (G&PS) - Advisory

Sr. Client Account Manager - 6 Month Fixed Term Contract

Director - Consulting, Government & Public Sector (G&PS) - Advisory

AI Builder, Emerging Talent Senior Manager

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