Find It support specialist Jobs in Dublin 2, D

Customer Training & Support Specialist
Marco Beverage Systems Ltd. —Dublin, County Dublin
- €1 a year
- Full-time
- Remote
- No degree
- In-person
- Leadership
- Wellness program
- Employee assistance program
Quick apply
23h
IT & Digital Transformation Specialist Officer
Dublin Simon Community —DUBLIN 7, County Dublin
- €35,000–€47,500 a year
- Full-time
- Bachelor's degree
- IT
- Communication skills
- Annual leave
- Sick pay
Quick apply
1d
IT Operation Specialist
Elwood Roberts —Dublin, County Dublin
- €35,000–€40,000 a month
- Full-time
- Spanish
- Microsoft Excel
- Management
Quick apply
Trade Counter Sales & Warehouse Assistant
City Electrical Factors —Dublin, County Dublin
- From €14.65 an hour
- Full-time
- Sales
- English
- Leaving certificate
- Store discount
- Profit sharing
Quick apply
6d
Graduate Physiotherapist (FIREFIT Physio & Performance)
FIREFIT —Knocklyon, County Dublin
- Up to €50,000 a year
- Full-time
- Master's degree
- Clinic
- Bachelor's degree
- Gym membership
Quick apply
Skincare Specialist
International Institute for Active-Ageing —Dublin, County Dublin
- €29,000–€30,500 a year
- Full-time
- Sales
- Customer service
- English
- Annual leave
- Flexitime
Quick apply
Head of Library, Archives and Research Services
National Gallery of Ireland —Dublin, County Dublin
- €87,510–€98,508 a year
- Weekend availability
- English
- Research
- Project management
- Annual leave
Emergency Response Specialist, EMEA - Trust & Safety (Specified Purpose Contract)
TikTok —Dublin, County Dublin
- Social media management
- English
- SQL
CRM & Customer Insights
Elwood Roberts —Dublin, County Dublin
- €31,000–€47,000 a month
- Weekend availability
- Hybrid work
- Annual leave
Quick apply
Capacity Planning Manager, CDP EMEA
Amazon Data Services Ireland Limited —Dublin, County Dublin
- Full-time
- AWS
- Leadership
- Analytics
Parts Advisor
MC'S Autofactors LTD. —DUBLIN 12, County Dublin
- €35,000–€40,000 a year
- Full-time
- Microsoft Excel
- Inventory control
- Sales
- Employee discount
Quick apply
7d
Procurement and Supplier Development Manager , AIS Supply Chain- IPS: Procurement Category Management
Amazon Data Services Ireland Limited —Dublin, County Dublin
- Full-time
- Microsoft Excel
- Computer Science
- Data analysis skills
Public Engagement, Advocacy and Events Officer (MSF IE)
MSF UK —DUBLIN 2, County Dublin
- €48,426.32 a year
- Weekend availability
- Microsoft Office
- Project management
- Organisational skills
- Annual leave
Quick apply
Junior Technical Support (EMM Services/Sales Order Dispatch)
Renovotec Ltd —Swords, County Dublin
- €34,250 a year
- Full-time
- Windows
- Microsoft Office
- JavaScript
- Employee discount
Quick apply
8d
Technical Support Engineer - French or Italian speaking
Salesforce —Dublin, County Dublin
- Full-time
- English
- SQL
- JavaScript
Data Center Security Specialist - Control Center, EMEA Non Traditional Environment Security
Amazon Data Services Ireland Limited —Dublin, County Dublin
- Weekend availability
- Computer Science
- English
- AWS
13d
Social Media & Content Executive, Marketing & Creative
Brown Thomas Arnotts —Dublin, County Dublin
- Social media management
- No degree
- Communication skills
- Store discount
- Annual leave
Business Analyst - Forecasting Allocation & Replenishment
Primark —DUBLIN 1, County Dublin
- Azure
- Project management
- Agile
13d
Technical Support Engineer
Kota —Dublin, County Dublin
- Full-time
- Remote
- SQL
- AWS
- No degree
- Annual leave
Client Optimization Specialist - Bilingual Spanish
Indeed —Dublin, County Dublin
- €30,000–€46,000 a year
- Full-time
- Spanish
- English
- No degree
- Annual leave
Quick apply
4d

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Customer Training & Support Specialist

Marco Beverage Systems Ltd.
Dublin, County Dublin

Quick apply

Job details

Permanent | Full-time
€1 a year
23 hours ago

Benefits

Wellness program
Bike to work scheme
Company events
Employee assistance program
On-site parking

Qualifications

Technical support
Zendesk
Leadership
Communication skills

Full job description

The Company

Marco Beverage Systems, a Middleby Company, designs and manufactures innovative, energy-efficient beverage dispense solutions used by some of the world’s biggest names in coffee, foodservice, and hospitality. Our equipment can be found in coffee shops, offices, hotels, convenience stores, and restaurants across the globe.

With over 45 years of industry leadership, our success is driven by a passion for innovation, design, and sustainability. Our purpose is simple yet ambitious: “Re-imagine Beverage Excellence Everywhere.” We live this purpose through curiosity, collaboration, and open-minded creativity.

Marco is proud to be a certified B Corp, a global community of companies committed to the highest standards of social and environmental impact. We take pride in maintaining strong ESG standards across our people, environment, operations, and community.

Who would this role suit?

This role would suit a technically minded, customer-focused professional who enjoys combining hands-on problem solving with training and relationship building. It is ideal for someone who has experience in technical support, equipment servicing, or fault-finding and is looking to move into a more client-facing position where communication and customer engagement are just as important as technical ability. The successful candidate will be confident delivering training, comfortable managing customer interactions across phone, email, and on-site visits, and motivated by helping customers get the very best from their equipment. This role also suits someone who enjoys variety, travel, and collaborating across teams to support new product launches and continuous product improvement.

Job Overview

The main purpose of this role is to provide elite technical support and after-sales excellence to our clients within the beverage industry. While the role involves a foundational understanding of product repair, the primary focus is on proactive customer support (Zendesk), customer training, and project managing new product releases.

This is a dynamic, role requiring a balance of support, on-site travel, and project coordination. It is best suited for a technically-minded communicator who wants to move beyond the workshop and into a client-facing, career-defining role.

Key Responsibilities

Technical Customer Support & Training

Omnichannel Support: Act as the primary technical point of contact via Zendesk, managing and resolving customer inquiries through phone and email with a high degree of professionalism.
Field Training: Travel to customer sites (20% of the role) to lead training sessions, ensuring clients and partners are experts in operating and maintaining Marco equipment.
On-Site Consulting: Provide high-level technical support and commissioning during site visits to ensure seamless product integration.

Project Management & New Releases

Launch Coordination: Support the project management of new product releases, ensuring technical documentation, spares, and support protocols are ready for the market.
Product Feedback Loop: Work closely with the Senior Tech team, R&D and Quality to relay customer feedback and field data to help improve future product iterations.
Documentation: Create and update troubleshooting guides, FAQs, and training materials to support new and existing releases.

Service & RMA Management

Strategic Oversight: While primarily focused on support, you will oversee the RMA process, evaluating returned units to identify root causes and trends.
Data Accuracy: Ensure all support tickets, repairs, and site visit reports are meticulously logged in Zendesk and Epicor.

Skills & Personal Attributes

Communication Pro: Exceptional verbal and written communication skills; you should be as comfortable on a 20-minute support call as you are leading a training room.
Problem Solver: A logical, "detective" mindset for troubleshooting technical issues remotely.
Project Mindset: Organized and capable of managing multiple tasks related to product launches and customer timelines.
Customer Centric: A genuine desire to deliver "Customer Excellence" and build long-term relationships.

Qualifications & Experience

Technical Aptitude: Experience in fault-finding or technical support (commercial equipment, HVAC, or similar electrical/mechanical fields is preferred).
Software Proficiency: Previous experience with Zendesk (or similar CRM/Helpdesk software) and ERP systems (e.g., Epicor) is an advantage.
Travel Readiness: Must hold a full driving license and be willing to travel 20% of the time.
Education: A City & Guilds certification or a technical apprenticeship is highly desirable.

Marco’s Commitment:

Marco is committed to recruiting people from all walks of life and backgrounds to reflect our customers and our community and to help make our business stronger. We are proud to have been awarded the Investors in Diversity accreditation. Marco encourages applications from minority groups, women, the disabled and all other qualified applicants. We have implemented various initiatives such as family friendly and inclusive employment policies, flexible working arrangements and an employee support program that are open to everyone.

Pay: €1.00 per year

Benefits:

Bike to work scheme
Company events
Employee assistance program
On-site parking
Wellness program

Work Location: In person

Quick apply

Refine Your Search

it support specialist jobs in dublin 2, d

Customer Training & Support Specialist

IT & Digital Transformation Specialist Officer

IT Operation Specialist

Trade Counter Sales & Warehouse Assistant

Graduate Physiotherapist (FIREFIT Physio & Performance)

Skincare Specialist

Head of Library, Archives and Research Services

Emergency Response Specialist, EMEA - Trust & Safety (Specified Purpose Contract)

CRM & Customer Insights

Capacity Planning Manager, CDP EMEA

Parts Advisor

Procurement and Supplier Development Manager , AIS Supply Chain- IPS: Procurement Category Management

Public Engagement, Advocacy and Events Officer (MSF IE)

Junior Technical Support (EMM Services/Sales Order Dispatch)

Technical Support Engineer - French or Italian speaking

Data Center Security Specialist - Control Center, EMEA Non Traditional Environment Security

Social Media & Content Executive, Marketing & Creative

Business Analyst - Forecasting Allocation & Replenishment

Technical Support Engineer

Client Optimization Specialist - Bilingual Spanish

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