Find Developer experience & engineering operations lead Jobs

Director, Support & Retention Experience
Mastercard —Dublin, County Dublin
- Full-time
- Master's degree
- Bachelor's degree
- AI
5d
Senior Software Development Engineer, Aurora Control Plane Developer Experience
Amazon Development Centre Ireland Limited —Dublin, County Dublin
- Full-time
- Microsoft Excel
- Computer Science
- Java
Databricks Lead Engineer | Senior Manager | Data & AI | Advisory
PwC —Dublin, County Dublin
- Full-time
- Azure
- Research
- SQL
Manager, Site Reliability Engineering - Storage Layer Service
MongoDB —Cork, County Cork
- Hybrid work
- Microsoft Excel
- Azure
- AWS
Software Development Engineer, AWS Incident Tooling & Response
Amazon Development Centre Ireland Limited —Dublin, County Dublin
- Full-time
- Microsoft Excel
- Engineering
- AWS
4d
Sr. Manufacturing Engineer - Process Quality, Hardware Engineering - Manufacturing
Amazon Development Centre Ireland Limited —Dublin, County Dublin
- Full-time
- Master's degree
- AWS
- Project management
8d
Associate Director - Development Infrastructure
AECOM —Galway, County Galway
- Full-time
- Hybrid work
- Master's degree
- Civil Engineering
Finance & Strategy
ElevenLabs —Dublin, County Dublin
- Full-time
- Remote
- SQL
- AI
Director of Security Engineering
JPMorganChase —DUBLIN 2, County Dublin
- Full-time
- Software development
- AI
- Leadership
Lead, Information Security Engineer
Mastercard —Dublin, County Dublin
- Full-time
- No degree
- Communication skills
- SDLC
GECX AI Forward Deployed Engineer, Google Cloud
Google —Dublin, County Dublin
- €122,000–€126,000 a year
- Full-time
- Microsoft Excel
- Doctoral degree
- Computer Science
4d
GECX AI Forward Deployed Engineer I, Google Cloud
Google —Dublin, County Dublin
- €100,000–€103,000 a year
- Full-time
- Microsoft Excel
- Doctoral degree
- Computer Science
4d
Principal Software Engineer
Red Hat, Inc. —Waterford, County Waterford
- Full-time
- Remote
- Computer Science
- Master's degree
- AWS
Lead Software Engineer
Mastercard —Dublin, County Dublin
- Full-time
- Azure
- System design
- Java
3d
Director Amazon EMEA Energy & Water
Amazon Data Services Ireland Limited —Dublin, County Dublin
- Full-time
- Engineering
- AWS
- Analysis skills
Lead Full Stack Engineer - Operating Systems
Kohlberg Kravis Roberts & Co. —Dublin, County Dublin
- Java
- Analysis skills
- Bachelor's degree
Head of Cybersecurity Engagement & Enablement
Flutter Entertainment —Dublin, County Dublin
- Full-time
- Hybrid work
- AWS
- AI
- Leadership
- Gym membership
12d
Senior Software Engineer
Kneat —Limerick, County Limerick
- Full-time
- Computer Science
- Master's degree
- AWS
Sr. Manufacturing Engineer - Quality, Hardware Engineering - Manufacturing
Amazon Development Centre Ireland Limited —Dublin, County Dublin
- Full-time
- Master's degree
- AWS
- Project management
8d
Principal Software Development Engineer
CarGurus —Dublin, County Dublin
- €90,000–€108,000 a year
- Java
- AWS
- JavaScript

I want to receive the latest job alerts for developer experience & engineering operations lead

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

developer experience & engineering operations lead jobs near

Director Of Financial Planning Analysis jobs in Dublin, County Dublin

Senior Software Engineer jobs in Limerick, County Limerick

Senior Manufacturing Engineer jobs in Dublin, County Dublin

Software Engineer jobs in Dublin, County Dublin

Ai Developer jobs in Dublin, County Dublin

Site Reliability Engineer jobs in Cork, County Cork

Principal Software Engineer jobs in Dublin, County Dublin

Full Stack Developer jobs in Dublin, County Dublin

Development Director jobs in Dublin, County Dublin

Senior Software Engineer jobs in Dublin, County Dublin

Financial Research Analyst jobs in Dublin, County Dublin

Tax Director jobs in Dublin, County Dublin

Urban Planning, Internship jobs in Cork, County Cork

Account Director jobs in Dublin, County Dublin

Static Security jobs in Dublin, County Dublin

Director Of Security jobs in Dublin, County Dublin

Security jobs in County Tipperary

Security Security jobs in Dundalk, County Louth

Senior Software Engineer jobs in Letterkenny, County Donegal

Senior Software Engineer jobs in Galway, County Galway

Director, Support & Retention Experience

Mastercard -
Dublin, County Dublin

Apply Now

Job details

Full-time
5 days ago

Qualifications

Master's degree
Bachelor's degree
AI
Business

Full job description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Director, Support & Retention Experience

Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

The Role

This is a strategic leadership role at the heart of MACS's growth, focused on ensuring that every customer who joins the platform succeeds, stays, and gets more value over time. As we move to automated onboarding at scale, customers who struggle during setup risk dropping off silently. And once customers go live, there is currently no dedicated function watching over them. This role exists to close both gaps.

You will build and lead the Support and Retention Experience function from the ground up, defining how we monitor customer health, how we respond when things go wrong, and how we help customers grow their use of the platform over time. Your work will directly influence retention, platform adoption, and the long-term commercial performance of MACS, giving you meaningful visibility and impact at senior levels.

Beyond day-to-day operations, this role offers the opportunity to build durable systems that last, translating complex customer signals into clear, scalable interventions that empower teams and improve outcomes. It is an ideal role for someone who thrives on building, leads through influence, and is energized by the challenge of creating a function that does not yet exist.

What you'll be doing

Own the customer health monitoring strategy: define the signals, health scores, and thresholds that give all teams a shared, real-time view of how every customer is doing across onboarding and production

Build the post-production support function: establish the team, SLAs, escalation paths, and tooling that keep every live MACS customer continuously supported

Design and operationalize automated playbooks: codify responses to common failure modes so that support is fast, consistent, and scalable without proportional headcount growth

Drive cross-functional alignment on data and integration: connect signals from Developer Zone, Product Express, and onboarding systems into one shared data layer that underpins all support automation

Identify growth and expansion opportunities: use usage patterns to surface customers ready for additional platform capabilities and close the loop with commercial and product teams

Provide senior leadership with clear visibility into customer health, support performance, and retention trends

Build, coach, and lead a high-performing team, setting clear expectations and development paths

All About You

Significant experience in customer success, support, or retention in a B2B platform or technology business, with a track record of building functions from an early stage

Strong familiarity with API-based, developer-facing products and the ability to translate technical signals into customer experience insight

Demonstrated understanding of how AI and automation can drive operational efficiency, including automating playbooks, powering health monitoring, and scaling interventions

Proven ability to influence senior stakeholders and align diverse cross-functional teams across product, engineering, data, and commercial

Strong strategic thinking paired with disciplined execution

Bachelor's degree required; MBA preferred

Experience in payments, fintech, or developer platform environments is a strong advantage

What success looks like

Every customer who stalls during onboarding is identified and recovered before they disengage

Every live production customer is continuously monitored, with problems caught and resolved before they affect the customer's business

Leadership has confidence and clear visibility into customer health, support performance, and retention outcomes

Teams across product, commercial, and engineering are aligned around a single, shared view of customer status

Customers stay longer, use more of the platform, and feel like they have a long-term partner rather than just a vendor they signed up with once

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Apply Now

Refine Your Search

developer experience & engineering operations lead jobs

Director, Support & Retention Experience

Senior Software Development Engineer, Aurora Control Plane Developer Experience

Databricks Lead Engineer | Senior Manager | Data & AI | Advisory

Manager, Site Reliability Engineering - Storage Layer Service

Software Development Engineer, AWS Incident Tooling & Response

Sr. Manufacturing Engineer - Process Quality, Hardware Engineering - Manufacturing

Associate Director - Development Infrastructure

Finance & Strategy

Director of Security Engineering

Lead, Information Security Engineer

GECX AI Forward Deployed Engineer, Google Cloud

GECX AI Forward Deployed Engineer I, Google Cloud

Principal Software Engineer

Lead Software Engineer

Director Amazon EMEA Energy & Water

Lead Full Stack Engineer - Operating Systems

Head of Cybersecurity Engagement & Enablement

Senior Software Engineer

Sr. Manufacturing Engineer - Quality, Hardware Engineering - Manufacturing

Principal Software Development Engineer

I want to receive the latest job alerts for developer experience & engineering operations lead

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected