Find Mobile developer Jobs in Dublin, D

Technical Support Specialist (French speaking)
EIS —Dublin, County Dublin
- Full-time
- Remote
- Customer service
- English
- Windows
Quick apply
Technical Solutions Engineer, Databases (English)
Google —Dublin, County Dublin
- €84,000–€86,500 a year
- Full-time
- Sales
- Engineering
- English
Test Automation Engineer
The Irish Times —Dublin, County Dublin
- Full-time
- Hybrid work
- Azure
- Java
- SQL
Quick apply
C++ Backend Engineer
Elwood Roberts —Dublin, County Dublin
- €50,000–€800,000 a month
- Full-time
- AWS
- C++
- JavaScript
Quick apply
Senior Producer
Virtuos Games —Dublin, County Dublin
- Full-time
- English
- Analysis skills
- Project management
- Sick pay
5d
Marketing Operations Manager
NineTwoThree AI Studio —Dublin, County Dublin
- Full-time
- Remote
- Marketing
- English
- Master's degree
- Annual leave
- Sick pay
Quick apply
Foundry R&D Software Engineer II
Mastercard —Dublin, County Dublin
- Full-time
- Java
- Scripting
- AI
Sr. Technical Program Manager, Benefits Experience and Technology (BXT)
Amazon Development Centre Ireland Limited —Dublin, County Dublin
- Full-time
- System design
- Project management
- Software development
Senior Solutions Engineer
Okta —Dublin, County Dublin
- €104,000–€143,000 a year
- Sales
- Java
- Presentation skills
- Annual leave
6d
Senior Java Developer
Fiserv —Dublin, County Dublin
- Full-time
- Azure
- DevOps
- Java
Lead, Information Security Engineer
Mastercard —Dublin, County Dublin
- Full-time
- No degree
- Communication skills
- SDLC
Workplace Technology Lead Solution Architect
JPMorganChase —DUBLIN 2, County Dublin
- Full-time
- Computer Science
- System design
- Bachelor's degree
5d
Principal Web Application Architect
Hadfield Green —DUBLIN 2, County Dublin
- Full-time
- Presentation skills
- In-person
Senior UI/UX designer
Davy —Dublin, County Dublin
- Full-time
- Hybrid work
- Analysis skills
- JavaScript
- No degree
- Employee assistance program
Quick apply
Engineering Manager (m/f/d)
Affinidi —Dublin, County Dublin
- Remote
- AWS
- JavaScript
- Leadership
Quick apply
12d
Senior Backend Monetization Engineer
Feeld —Dublin, County Dublin
- Full-time
- Remote
- Analytics
- Annual leave
Quick apply
6d
Principal Demo Engineer
Intercom —Dublin, County Dublin
- Hybrid work
- Master's degree
- AI
- Python
- Annual leave
- Work from home
12d
Principle Android Engineer
Elwood Roberts —Dublin, County Dublin
- €60,000–€70,000 a month
- Full-time
- System design
- English
- AWS
Quick apply
Software Engineer III, General Networks, Unified Traffic Engineering
Google —Dublin, County Dublin
- €100,000–€103,000 a year
- Full-time
- System design
- C++
- Bachelor's degree
Fraud Defense Customer Engineer, Google Cloud Platform (Spanish)
Google —Dublin, County Dublin
- €98,000–€185,000 a year
- Full-time
- Spanish
- Computer Science
- Master's degree

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Technical Support Specialist (French speaking)

EIS -
Dublin, County Dublin

Quick apply

Job details

Full-time

Qualifications

Jira
French
Customer service
Slack
English
Windows
Mac OS
TCP/IP
Communication skills
Help desk
VPN

Full job description

Description

The Technical Support Specialist is a high-visibility role on a vital team focused on delivering exceptional customer service to the EIS client base. Tasked with initiating proactive measures that result in decreased case volume and resolution time, the Technical Support Specialist provides feedback and support to Engineers and Developers – and then back to the client. They are the ultimate team player. The Technical Support Specialist also plays a key role in maintaining the customer relationship and acts as an escalation point for production environment issues. Acting as an incident commander when critical situations arise, the Technical Support Specialist provides steady guidance to bring problems to quick resolution.

Lastly, the Technical Support Specialist ensures correct configuration of the Support tech stack, adoption and ongoing usage. The Technical Support Specialist is focused on engaging directly with internal and external customers to understand their needs, guiding them in successful use of the support software and advocating for process and product enhancements that improve the overall customer experience and system optimization.

Key Responsibilities

Working in tandem with SupportOps leadership to identify operational gaps and predict possible downtime or contributors to SLA breach
Assisting with the design, development, rollout and maintenance of support tooling and workflows within support domain
Onboarding teams and customers to SupportOps services as well as maintaining training and knowledge sharing for support domain
Meet or exceed customer expectations on response quality, timeliness of responses and overall customer experience
Take end-to-end ownership of customer issues, including initial troubleshooting, identification of root cause and issue resolution. Drives other teams as needed.
Advocate on behalf of the customer and collaborate with internal teams to identify Customer experience, service, product and process improvements that enhance and support EIS’s value proposition and customer engagement.
Act as incident commander and guide on-call resources to provide timely workarounds and issue resolution

Skills, Knowledge & Expertise

3 years of Technical Help Desk, Technical Support, Application Support, Production Support or related title of SaaS or complex software application or CRM solutions.
Languages : English and French
Experience consuming and resolving work through ticketing systems.
Ability to remain calm, composed and articulate when dealing with tough customer situations.
Exceptional level of ownership, dependability, and accountability.
Possesses a hunger for knowledge - always wants to learn more and do better.
Active listener, always looking to establish a strong working relationship with the customer while working toward resolution.
Collaborates easily across teams or disciplines to solve problems.
Excellent relationship management, customer service and communication skills in a variety of forms (written, live chat, conference calls, in-person.)

Technical Skills

Bring your experience with the admin side of the Support tech stack or related tools. We use Jira, JSM, EazyBi, Datadog and similar tools/technologies. Bonus points if you’ve started a trial and know the basics.
Experience supporting users in a mixed OS environment with strong experience with Windows and macOS management
Basic TCP/IP , OSI, VPN, RDP and other networking technologies knowledge helpful
Experience with Google Workplace, Slack, EazyBi, Nuacom and Atlassian products is a plus.

Job Benefits

Work with top talent and great colleagues who are industry and technology experts. Operate in a Scaled Agile environment, diverse, multicultural and cross-functional teams
We are a global and modern software product company building world-class Enterprise InsurtTech Product powered by leading-edge technologies (microservices, reactive, cloud, continuous delivery)
We work with the newest Apple Macbooks
We offer freedom - build from building your career path through development programs and exciting global mobility opportunities (we have a global culture)

Incentives and Benefits:

Allowances:

Homeworking Equipment
Mobile phone/internet coverage

Benefits:

Health Insurance for you and your dependents - eligible immediately upon joining EIS
Sport - Optional choice in Health insurance package
Pension on a Group Pension Scheme Basis

[All pay components are based on objective, gender-neutral criteria within EIS’s Compensation Policy.]

About EIS

EIS Group is the technology innovator for insurance.

EIS is an insurance software company that enables leading insurers to innovate and operate like a tech company: fast, simple, agile. Founded in 2008, EIS provides an open, flexible platform of core systems and digital solutions allowing insurers to accelerate and scale innovation, launch products faster, deliver new revenue channels, and create experiences the world will love. With thousands of APIs, the platform gives insurers the freedom to connect to a vast ecosystem of insurtech and emerging technologies. EIS powers premium growth for insurers in all lines of business worldwide. For more information visit EISGroup.com

After you submit your application for this job vacancy, your personal data will be processed according to the applicable data protection and privacy laws and will be stored in the HR unit of EIS. No personal data will be disclosed to third parties without your consent.

EIS does not use Artificial Intelligence tools or any Generative AI applications in the recruitment and hiring process as part of the screening, assessing or selection process.

At EIS we know that the diversity of our workforce is a strength. We consider for employment all qualified applicants without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, military or veteran status.

EIS does not accept unsolicited resumes from 3rd party agencies and has no fee obligation.

Quick apply

Refine Your Search

mobile developer jobs in dublin, d

Technical Support Specialist (French speaking)

Technical Solutions Engineer, Databases (English)

Test Automation Engineer

C++ Backend Engineer

Senior Producer

Marketing Operations Manager

Foundry R&D Software Engineer II

Sr. Technical Program Manager, Benefits Experience and Technology (BXT)

Senior Solutions Engineer

Senior Java Developer

Lead, Information Security Engineer

Workplace Technology Lead Solution Architect

Principal Web Application Architect

Senior UI/UX designer

Engineering Manager (m/f/d)

Senior Backend Monetization Engineer

Principal Demo Engineer

Principle Android Engineer

Software Engineer III, General Networks, Unified Traffic Engineering

Fraud Defense Customer Engineer, Google Cloud Platform (Spanish)

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