Supervisor, Laboratory
ICON is a global healthcare intelligence and clinical research organisation united by a mission to bring new medicines and treatments to patients faster.
As a values-driven organisation, integrity, collaboration, agility, and inclusion are at the heart of how we work and interact with each other, customers, patients and suppliers.
Job Description Summary
To ensure the Central Laboratory is meeting the highest quality standards. To supervise the technical staff and perform the general technical assignments and testing in the Clinical Chemistry Laboratory in accordance with current procedures-and quality standards, under the supervision of the Manager or above, ensuring that agreed turnaround are achieved.
ICON plc is a world-leading healthcare intelligence and clinical research organisation. From molecule to medicine, we advance clinical research providing outsourced services to pharmaceutical, biotechnology, medical device and government and public health organisations.
With our patients at the centre of all that we do, we help to accelerate the development of drugs and devices that save lives and improve quality of life.
Our people are our greatest strength, are at the core of our culture, and the driving force behind our success. ICON people have a mission to succeed and a passion that ensures what we do, we do well.
The Role:
The supervisor is accountable for leading and managing a team of scientists and/or laboratory technologists to support Biochemistry testing services that achieve quality standard and timeline requirements.
Recognise, exemplify, and adhere to ICON's values which centre around our commitment to People, Clients, and Performance.
As a supervisor, the employee is expected to recognize the importance of and create a culture of process improvement with a focus on streamlining our processes adding value to our business and meeting client needs.
Supervises the daily activities of the laboratory department within quality and budgetary guidelines.
Ensures work in accordance with agreed tum around time by daily review of department pending lists.
Perform technical assignments and testing and issue reports in accordance with written procedures.
Adheres to written internal and external quality control procedures to ensure the quality of the results.
Responsible for the quality and compliance with CAP, relevant regulations and other relevant standards as determined by the company.
Ensuring the laboratory adheres to standard operating procedures and protocol requirements during each day.
Manages projects and workload assignments and timely completion by team.
Plan and coordinate the daily operational activities for the team members.
Monitors reagents and supplies for section and assists in the performance of all related tasks for managing inventory.
Effectively monitors laboratory operations in section and provides guidance to staff for all issues that arise including but not limited to, instrument failures, reagent/ quality control issues, sample integrity issues, delays in testing and communication of abnormal result.
Identifies the key elements of a situation and any gaps and inconsistencies in data. Makes rational judgements from available information and analysis. Actively participates in Root cause analysis investigations and process improvement initiatives.
Creates an environment that-motivates people; Identifies development opportunities for self and others; Acts as a coach and mentor and shares expertise. Maintain a positive working environment ensuring staff motivation in particular periods of high workloads. Maintain low levels of staff turnover, actively contributing to the retention of key individuals.
Set clear goals and objectives with staff through the performance review programme.
Recruit, train and develop staff in the various sections of the laboratory as required.
Performs continuing education of laboratory staff in the various sections of the laboratory as required.
Establishes good relationships internally and externally. Interacts with other departments, such as Project Management, LIS, Scientific Affairs, Global Validations, QA, Client Services and Global Labs. Also Interacts with clients and internal/external auditors.
Assists in the evaluation of and validation of new methodologies and instrumentation working closely with Global Validations Department.
Ensure there are sufficient personnel to cover workflow through staffing rosters, holiday approvals and overtime scheduling if required. Organize staff to work outside of normal working hours when required.
To deputise for the Manager or above in the event of his or her absence.
Any other relevant tasks as assigned by management.
You will need:
bachelor’s degree in a Biomedical Science or Biotechnology
MSc specialising in Biochemistry is highly desirable
Experience of a minimum of 5 years working in a Biochemistry laboratory
Experience with CAP and/ or ISO-15189 accreditation
Excellent communication skills
Ability to manage multiple projects and exhibit appropriate time management skills
Employment with ICON is contingent upon having the legal right to work in the country where the role is based.
Rewards & Benefits
ICON offers a competitive and comprehensive total rewards package designed to support your health, wellbeing, and career development.
Benefits may include:
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Competitive base salary and performance related incentives
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Health and wellbeing programmes including medical, dental, and vision coverage where applicable
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Retirement and pension plans
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Life assurance and disability coverage
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Employee assistance programmes and wellbeing resources
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Learning and development opportunities through structured training and career pathways
Benefits may vary depending on role and location.
Visit our careers site to read more about the benefits ICON offers.
Inclusion and Accessibility
ICON is an equal opportunity employer. We are committed to building an inclusive and accessible workplace where everyone feels valued and supported.
If you require reasonable accommodations during the recruitment process, please let us know or submit a request here.
