Find Networking technical support level 2 Jobs

ICT Support Technician
Marymount University Hospital & Hospice —Cork, County Cork
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GRAHAM Group —Ballymun, County Dublin
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ICT Support Technician

Marymount University Hospital & Hospice -
Cork, County Cork

Apply Now

Job details

Permanent | Full-time
€36,109–€55,463 a year
3 days ago

Qualifications

Telephony
ECDL
Azure
Software troubleshooting
Maintenance
VoIP
IT
Communication skills
CompTIA A+

Full job description

The ICT Support Technician is the first point of contact for all technology issues. It has a critical role in the strategic development as Information Communication Technology underpins all aspects of services provided.

Operating at the front line of the ICT Service Desk, the post-holder provides timely, professional and empathetic support to clinical and non-clinical staff, ensuring that technology reliably underpins the delivery of patient care.

This is an outstanding opportunity for an ambitious professional with minimum 1-2 years of experience to build a career in ICT support within a value driven healthcare environment. The successful candidate will gain hands on experience with a broad range of industry-standard hardware, software, networking and audio-visual technologies, working alongside our highly skilled ICT team. The role combines reactive break/fix support with proactive maintenance, knowledge sharing and involvement in ICT projects, offering a clear pathway towards Level 2 support and specialist technical careers.

1. ICT Service Desk & End user support

Act as the first point of contact for ICT 1st level support incidents and service requests, received via the helpdesk ticketing system, email, telephone, desk side and remote support channels.

Log, categorise, prioritise and accurately document all tickets, ensuring service-level agreements (SLAs) and response targets are consistently met.

Resolve level 1 incidents at point of contact where possible, and escalate unresolved or complex issues promptly to Level 2/3 support, specialist teams or third-party vendors.

Provide clear, jargon-free communication and a strong customer-service experience to both internal and external users.

Participate in ICT Department on-call rota

2. Technical Support & Troubleshooting

Diagnose and troubleshoot hardware, software, operating-system and connectivity issues across physical and virtual client devices including desktops, laptops, mobile devices, printers and MFPs.

Perform break/fix activities, hardware and software deployments, device imaging, data migration and basic network troubleshooting.

Install, configure and maintain operating systems, standard application software, peripherals and endpoint security tooling to provide a stable, secure working environment.

Assist users with account access, password resets, permissions and onboarding/offboarding requests in line with identity and access-management procedures.

3. Proactive Maintenance & Continuous Improvement

Identify recurring patterns or trends that may indicate wider infrastructure or systemic problems and escalate to the relevant ICT personnel.

Contribute to the development and maintenance of Service Desk processes, procedures and knowledgebase articles.

Produce and maintain up to date user guides, FAQs and end user training materials to promote self service and digital confidence among staff.

4. Specialist & Project Support

Support the latest audio-visual technologies across a busy education centre, conference rooms and meeting spaces.

Support and deploy PABX and wired/wireless VOIP telephony devices, IPTV and other IP based entertainment devices.

Gain exposure to current virtualisation technologies and supporting systems.

Participate in ICT projects, rollouts and upgrades as they arise from time to time.

5. Documentation, Compliance & Quality Assurance

Ensure all documentation pertaining to the hospital's ICT Support Service is in place and updated as required

Ensure familiarity with and compliance with the hospital's quality, risk and audit policies

Develop ICT-related audit practice and policies as per annual audit schedule

Maintain standards of excellence in developing, implementing and supporting ICT solutions, policies and protocols

6. Education, Training & Professional Development

Participate in the induction and training of newly appointed staff

Monitor and keep up to date with developments in ICT practices and technologies

Take responsibility for seeking out opportunities for professional development

Eligibility Criteria Qualifications and/ or experience

The candidate must, on the latest date for receiving completed application forms for the office:

A minimum of 1-2 years' experience in a similar IT/ICT role.

Candidates must possess the requisite knowledge and ability, including a high standard of suitability and administrative ability, for the proper discharge of the office.

Excellent oral and written communication skills, including the ability to communicate effectively and diplomatically with a range of stakeholders

Post Desirable Requirements

It would be advantageous of the candidate can demonstrate experience or qualifications in one or more of the following areas:

Familiarity/willingness to learn about VOIP/PABX telephony and other AV IP technologies.

Cloud & virtualisation awareness of virtualisation concepts and cloud services (e.g. Microsoft 365, Azure) is advantageous.

Familiarity with media streaming or television distribution technologies, including DVB standards or IPTV platforms would be an advantage

Experience developing and supporting ICT solutions within healthcare education, clinical training, or patient care delivery environments

Hold a Level 8 (or higher) Quality & Qualifications Ireland (QQI) major academic qualification in Information Communication Technology or associated field, or relevant/equivalent experience.

Relevant industry certifications such as:

CompTIA A+ foundational hardware/software support certification.

CompTIA Network+ core networking

CompTIA Security+ core security functions

Azure Fundamentals (AZ-900) or Microsoft 365 (MS-900) cloud grounding.

ECDL or equivalent IT proficiency certification, or any other recognised IT technical certification.

Apply Now

Refine Your Search

networking technical support level 2 jobs

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