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WPS Coordinator

KSB-Jones Lang LaSalle Services Ir -
Dublin, County Dublin

Quick apply

Job details

Full-time
8 days ago

Qualifications

Google Docs
Customer service
English
Organisational skills
Computer skills
Communication skills
Time management

Full job description

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

WPS Coordinator

Reporting To

Senior Facilities Manager

Job Purpose

To provide administrative services for client campus and to support the Facilities Team

Role Summary

Based in the Dublin Tower, a state-of-the-art corporate campus, this role demands exceptional attention to detail and strong organisational skills. You will be responsible for managing the client’s centralised ticketing system for both planned and reactive works.

A genuine passion for customer service and a commitment to delivering a 5-star experience are essential. The ideal candidate will bring enthusiasm, a solid understanding of Facilities Services, and a strong ability to work collaboratively within a team. Excellent coordination, time management, and problem-solving skills are fundamental requirements for success in this role

Key Responsibilities:

Monitor and Manage Virtual Tools
Regularly check the ticketing systems and relevant communication channels for new requests or updates
First Response & Ticket Allocation
Provide initial responses to all employee requests
Allocate tickets to the appropriate local teams (e.g. Hard & Soft Services)
Ensure notifications are sent to the relevant team via email or instant messaging
Administrative Support
Complete ad hoc administrative tasks as required & provide support to the associate manager
Support routine monthly admin duties to ensure smooth operation
Team Support & Collaboration
Assist the wider Workplace Services (WPS) team as needed
Support & manage supplier onboarding and access to the site

Essential Skills & Experience Required:

Structured and Organised Work Style Ability to manage tasks efficiently with a clear, methodical approach
Strong Technical and Computer Skills Comfortable with digital tools and platforms; quick to learn new systems
Administrative Competence Proven ability to handle administrative tasks with accuracy and attention to detail
Team Player Collaborative mindset with a willingness to support colleagues and work toward shared goals
Reliable and Independent Work Ethic Capable of working autonomously while maintaining high standards
Strong Sense of Ownership Takes initiative and responsibility for tasks and outcomes
Analytical Thinking Ability to connect the dots across teams, sites, and regions
Excellent Communication Skills High level of fluency in English, both written and verbal
Flexibility Willingness to adjust schedule occasionally to support requests from the business
Proven Prioritisation & Problem-Solving Abilities Skilled at managing competing priorities and finding effective solutions
Resourcefulness Demonstrates creativity and initiative in overcoming challenges and finding answers

Tools & Expertise – Preferable Experience:

Google Workspace (Docs, Sheets, Slidesols, Calendar, etc.) Confident use of collaborative Google tools in a fast-paced environment
Ticketing Tool Experience managing requests and workflows via the Real Estate & Workplace Services platform
Instant Messaging Proficient in IM for communication, ticket triage, and team collaboration
Tracker Management Familiarity with project tracking or team coordination
Finance Exposure to procurement and budgeting platforms for raising POs and managing spend
Taskforce or Specialist Group Participation Experience contributing to cross-functional or project-based teams
Regional / EMEA Stakeholder Relationships Previous collaboration with regional and/or EMEA-level stakeholders

Location:

On-site –Dublin, IRL

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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