We’re looking for a Principal Operations Specialist (IT Business Process Automation) to lead workflow automation across ServiceNow and ProcessX, partnering with IAM and QAR stakeholders to streamline processes, strengthen compliance, and improve reliability. You’ll own the end-to-end lifecycle—from design and integration to operations, incident response, and audit readiness—so teams can move faster with confidence.
As a Principal Operations Specialist, a typical day might include the following:
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Design, build, and maintain automated workflows in ServiceNow and ProcessX to improve operational efficiency and service delivery.
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Identify, scope, and prioritize automation opportunities across IAM and QAR aligned to business goals and regulatory standards.
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Optimize platform configurations and integrations for performance, scalability, and compliance, following ITIL and GxP best practices.
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Monitor and continuously improve service availability, reliability, and throughput against defined SLAs/OLAs; publish clear metrics and dashboards.
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Define and enforce operational guardrails, SOPs, CSV/validation artifacts, and documentation to ensure GxP, security, and audit readiness.
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Lead major incident response for automation services; coordinate triage, stakeholder communications, root cause analysis, and post-incident reviews.
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Create and execute Service Improvement Plans; use data and analytics to measure impact and recommend enhancements.
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Act as a trusted advisor—translate requirements into practical roadmaps and automation solutions; align platform capabilities with stakeholder needs.
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Partner with Security, QA, and Compliance to meet requirements such as data integrity, access controls, and change governance.
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Own the automation platform roadmap; evaluate new features, apps, and integrations that extend value across the enterprise.
This role may be for you if you have:
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Deep hands-on experience with ServiceNow workflow configuration, Flow Designer, IntegrationHub, CMDB, and custom development/integrations.
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Proven success implementing automation that improves efficiency and compliance in GxP contexts; familiarity with 21 CFR Part 11 and Annex 11.
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Strong familiarity with IAM and QAR processes in regulated environments and experience operating validated systems using GAMP 5 concepts.
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Expertise with core ITIL disciplines: Incident, Problem, Change, Request, Monitoring/Reporting; strong operational rigor.
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Experience creating validation packages and audit-ready documentation; understanding of data integrity controls and operational guardrails.
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Service management operations at scale, including escalation procedures and on-call/major incident leadership.
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Technical breadth across operating systems (Windows, Linux), virtualization (VMware), and monitoring/security tools (e.g., Splunk, Claroty, next-gen OT tools).
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ServiceNow certifications (e.g., CSA, CAD, CIS in relevant modules) or equivalent demonstrable expertise.
In order to be considered for this position, you must hold a BS/BA in Information Technology or related field and
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Senior: 5 years of experience delivering IT/OT services to business or consumers.
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Principal: 8 years of experience delivering IT/OT services to business or consumers.
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May consider equivalent combination of education and experience. Level is determined based on qualifications relevant to the role.
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Strong GxP experience and proven experience in highly regulated environments required.
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Service Management or support in a large-scale and diverse environment of incident management, escalation procedures and related disciplines.
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Experience with delivering projects and initiatives in the IT or OT space.
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Deep experience with ITIL disciplines.
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Experience with operating systems (Microsoft Windows & Linux), VMware.
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Experience with monitoring and security tools such as Splunk, Claroty and next Gen OT tools.
Does this sound like you? Apply now to take your first step towards living the Regeneron Way! We are committed to building a workplace with an inclusive culture. Regeneron is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion or belief (or lack thereof), sex, sexual orientation, gender identity or expression, gender reassignment, marital or civil partnership status, civil status, pregnancy or parental status, age, disability, nationality, citizenship status, ethnic or national origin, membership of the Traveler community, familial status, genetic information, military or veteran status, or any other characteristic protected under applicable law. Where required, we will provide reasonable accommodation to applicants with known disabilities or chronic illnesses during the recruitment process, unless such accommodation would impose undue hardship.
Where necessary, we disclose salary ranges for roles in all countries in which we operate. The final offer will be determined within the relevant range based on the country of employment, specific role level, and your skills and experience. In some countries, collective bargaining agreements (CBAs) may apply and influence certain elements of pay or benefits. Regeneron offers a competitive and comprehensive total rewards package which may include, depending on country and role: annual bonuses or other incentive plans, equity awards, pension or retirement benefits, 401(k) company match, health and wellness programs, fitness centers, insurance benefits (e.g. medical, dental, vision, life and disability), paid time off, and family support benefits. For additional information about Regeneron benefits in the U.S., please visit https://careers.regeneron.com/en/working-at-regeneron/total-rewards/. For other locations, additional information will be provided during the recruitment process. If you have any questions, please speak with your recruiter.
Please be advised that at Regeneron, we believe we do our best work when we are together. For that reason, many roles are required to be performed on‑site. Please speak with your recruiter and hiring manager for more information about on‑site expectations for your role and location.
As part of the recruitment process, certain background checks may be conducted in accordance with the laws of the country where the position is based. The purpose of such checks is to verify certain information prior to the commencement of employment such as identity, right to work and educational qualifications.
For jobs in Canada: this posting is for an existing position.
Salary Range (annually)
€54,200.00 - €103,200.00
