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Quick apply
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Service and Maintenance Manager

EPS Group -
Naas, County Kildare

Quick apply

Job details

Permanent | Full-time

Benefits

Mobile phone provided

Qualifications

Engineering
ERP systems
Microsoft Office
Continuous improvement
Organisational skills
Leadership
Communication skills

Full job description

We are now seeking an experienced and motivated Service Manager to lead our Service & Maintenance operations in Leinster. This is a key leadership role within a fastgrowing organisation, offering the opportunity to shape service delivery, support a skilled team and drive continuous improvement.

Role Overview

The Service Manager will oversee the daytoday operations of the Leinster, Service & Maintenance Department, ensuring highquality service delivery, strong customer relationships, and efficient management of people, processes, and resources. You will be responsible for team leadership, scheduling, performance management, commercial oversight, and ensuring compliance with company standards.

Key Responsibilities

Strategic Leadership & Growth

Develop and implement a clear growth strategy for the Service & Maintenance Department
Identify new service opportunities, market trends, and areas for expansion
Drive continuous improvement initiatives to enhance efficiency, quality, and customer satisfaction
Collaborate with senior management to align departmental goals with wider business objectives

Operational Leadership

Lead, support, and develop a team of supervisors, service engineers and administrative staff
Oversee scheduling, resource planning, and workload allocation
Ensure service jobs, repairs, and callouts are completed safely, efficiently, and to a high standard
Monitor KPIs, service performance, and departmental targets

Customer & Stakeholder Management

Act as the primary point of contact for key customers
Manage escalations, service issues, and customer expectations
Build strong relationships with customers, suppliers, and internal teams

Commercial & Financial Oversight

Ensure accurate job costing, invoicing, and financial tracking
Review engineer reports, quotations, and service documentation
Support budget planning, forecasting, and cost control
Identify opportunities for service growth and efficiency improvements

Compliance & Quality

Ensure adherence to health & safety, environmental, and quality standards
Maintain accurate records, documentation, and reporting
Drive continuous improvement initiatives across the department

Essential Skills & Experience

Proven experience in a service management or operations leadership role
Experience in developing, implementing, or contributing to departmental growth strategies
Strong commercial acumen, including the ability to prepare quotations for new business, assess job costs, and support revenue growth
Strong peoplemanagement and teamdevelopment skills
Excellent communication and customerservice abilities
Strong organisational skills with the ability to prioritise and manage multiple demands
Proficiency in Microsoft Office

Desirable

Experience in the water, wastewater, or environmental services sector
Familiarity with Municipal, Industrial, and Commercial markets in Ireland
Technical qualifications or background in engineering, utilities, mechanical / electrical services, or a related technical field
Experience working with key customers, such as Uisce Eireann, is an advantage
Knowledge of service / ERP systems

Compensation Package:

Competitive salary and benefits package
Opportunities for professional development and career growth
CPD accredited employer
A collaborative and supportive work environment
Laptop or desktop and work mobile phone provided
Flexible working options, dependent on location and role requirements
See company website for more information on the benefits of working in EPS Group

We welcome speculative applications from individuals of all levels.

Equal Opportunity Statement - EPS Group is an equal opportunities employer.

Company Profile

Since 1968, we have grown from a modest electrical and pumping services business and developed into an innovative, internationally exporting product and service provider, now focused upon the water, wastewater and clean technology sectors, operating across the Republic of Ireland, the UK and Northern Europe.

We are an international water infrastructure specialist, one of the few genuine end-to-end service providers in the global water sector, providing large scale employment, bringing market leading and ground breaking technologies to Ireland and working to improve the country's water infrastructure.

Our vision is to be the best and most rewarding place to work for our teams, to be our customer's outstanding partner of choice and we are committed to being a Net Zero, sustainable business.

Quick apply

Refine Your Search

desktop support specialist jobs

Service and Maintenance Manager

Quality Assurance, AVP

DAST Program & Technical Lead

EXECUTIVE ENGINEER

Site Engineer - Galway

Mechanical Fitter

E&I Engineer – Process Water Treatment (Data Centres)

Accountant (EMEA)

Senior Speech & Language Therapist in Older Persons

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