Find technical support agent Jobs in county dublin

Technical Support Engineer (Blockchain & Backend Development)
Binance —Dublin, County Dublin
- Full-time
- Remote
- Computer Science
- DevOps
- English
Quick apply
Platform Operations Specialist - Systems Infrastructure and Excellence - T&S
TikTok —Dublin, County Dublin
- Computer Science
- Bachelor's degree
- No degree
Junior Security Operations Engineer
Telnyx —Dublin, County Dublin
- Full-time
- Master's degree
- AWS
- No degree
Data Scientist - Credit Eligibility
M-KOPA —Dublin, County Dublin
- Full-time
- Remote
- SQL
- Communication skills
- Python
Technical Project Manager
Cubic³ —Dublin, County Dublin
- Full-time
- Hybrid work
- English
- Project management
- Continuous improvement
Manager, Support Engineering
Wiz, Inc. —Dublin, County Dublin
- Remote
- Azure
- Computer Science
- Engineering
Quick apply
5d
Agreement Set up Officer
AmTrust International —Dublin, County Dublin
- Microsoft Excel
- Annual leave
11d
Inbound Transport Coordinator
Keelings —Saint Margaret's, County Dublin
- Full-time
- Microsoft Office
- No degree
- Organisational skills
Quick apply
3d
Senior Onboarding Specialist-Slack
Salesforce —Dublin, County Dublin
- Full-time
- Salesforce
- Java
- SQL
8d
Account Solution Engineer - Informatica
Salesforce —Dublin, County Dublin
- Full-time
- Azure
- Computer Science
- Sales
AI Engineer
Marsh —Dublin, County Dublin
- Full-time
- Azure
- Master's degree
- AWS
Renewable Gas Sales Executive - Gas Networks Ireland
CPM Ireland —Dublin, County Dublin
- €45,000–€55,000 a year
- Full-time
- Writing skills
- Project management
- Communication skills
- Fuel card
Quick apply
Lead Software Engineer (Python, Node.js, AWS, AI/ML)
Ellucian —DUBLIN 4, County Dublin
- Full-time
- Java
- Master's degree
- AWS
- Annual leave
- Referral programme
QA Automation Engineer
Upland Software, Ireland —Dublin, County Dublin
- Azure
- Computer Science
- Engineering
Software Developer - Authentication Team
Workday —Dublin, County Dublin
- €72,000–€108,000 a year
- Full-time
- Java
- Bachelor's degree
- No degree
Staff AI Product Manager
Intercom —Dublin, County Dublin
- Hybrid work
- AI
- Communication skills
- Annual leave
- Work from home
Senior Customer Success Manager
Intercom —Dublin, County Dublin
- Hybrid work
- Work from home
B2B Product Marketing
ElevenLabs —Dublin, County Dublin
- Full-time
- Remote
- Marketing
4d
Product Specialist - Imaging & Pharma
Healthcare 21 —Dublin, County Dublin
- Full-time
- Sales
- Organisational skills
- Employee assistance program
Quick apply
Engineering Manager, AI Models Infrastructure
Intercom —Dublin, County Dublin
- Hybrid work
- AI
- Communication skills
- Annual leave
- Work from home

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Technical Support Engineer (Blockchain & Backend Development)

Binance -
Dublin, County Dublin

Quick apply

Job details

Full-time

Qualifications

CI/CD
Mandarin
Rust (programming language)
Computer Science
Software Engineering
Kubernetes
DevOps
NoSQL
English
Technical support
Java
Microservices
Bachelor's degree
Distributed systems
Network protocols
Redis
REST
Computer Engineering
Linux
TCP/IP
Middleware
AI
Python
Spring framework
Debugging
MySQL

Full job description

Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by 300+ million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.

As a Tier 3 Technical Support Engineer, you will resolve complex technical issues and closely collaborate with backend development teams. Your main focus will be expert-level troubleshooting, with additional opportunities to engage in backend tasks related to Java, Spring Boot microservices, APIs, and blockchain technologies.

Responsibilities:

Provide advanced (Tier 3) technical support, ensuring fast issue identification, resolution, and escalation when needed.
Work closely with Tier 1 and Tier 2 support, DevOps, and backend developers to solve code-level and system-level issues.
Design, develop, and maintain internal automation tools to optimize workflow and reduce manual processes.
Build dashboards and monitoring solutions to track system performance and incident trends.
Collaborate with backend teams using Java / Spring Boot to troubleshoot and enhance APIs and microservices.
Document troubleshooting processes, root cause analyses, and best practices for the internal knowledge base.
Support incident management, ensuring 24/7 stability of Binance’s trading platform and related systems.
Continuously explore new technologies and best practices in backend, automation, and Web3 infrastructure.

Requirements:

Bachelor’s degree in Computer Science, Software Engineering, or related field.
2-10 years of experience in technical support, DevOps, or backend engineering for large-scale systems.
Strong debugging and troubleshooting skills across distributed systems and trading or payment platforms.
Proficiency in AI tools such as Claude Code for vibe coding and QA; proficiency in writing AI Agent skills, utilizing AI to analyze logs and databases for troubleshooting and data analysis; proficiency in using AI agents to automate task management.
Proficiency in Java (preferred), Python, or Rust; experience with Spring Boot and microservices is a plus.
Hands-on experience with Linux, Kubernetes, and CI/CD pipelines.
Familiar with network protocols (HTTP, TCP/IP) and RESTful API troubleshooting.
Knowledge of MySQL and performance tuning; NoSQL (MongoDB, Redis) is a plus.
Fluent in English and Mandarin, to coordinate with global stakeholders.

Preferred Qualifications

Background in Java backend development and microservice troubleshooting.
Experience in payment systems, fintech, or Web3 infrastructure.
Understanding of blockchain fundamentals and curiosity about DeFi, Web3, or AI-driven systems.

Team Growth Opportunities

Be part of a global tech team supporting millions of users.
Work at the intersection of engineering, operations, and customer experience.
Learn from top engineers in infrastructure, middleware, and backend systems, with clear growth paths toward full-stack expertise.
Make an impact in the fast-evolving crypto and Web3 ecosystem.

Why Binance

Shape the future with the world’s leading blockchain ecosystem
Collaborate with world-class talent in a user-centric global organization with a flat structure
Tackle unique, fast-paced projects with autonomy in an innovative environment
Thrive in a results-driven workplace with opportunities for career growth and continuous learning
Competitive salary and company benefits
Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)

Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.

By submitting a job application, you confirm that you have read and agree to our Candidate Privacy Notice.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Quick apply

Refine Your Search

technical support agent jobs in county dublin

Technical Support Engineer (Blockchain & Backend Development)

Platform Operations Specialist - Systems Infrastructure and Excellence - T&S

Junior Security Operations Engineer

Data Scientist - Credit Eligibility

Technical Project Manager

Manager, Support Engineering

Agreement Set up Officer

Inbound Transport Coordinator

Senior Onboarding Specialist-Slack

Account Solution Engineer - Informatica

AI Engineer

Renewable Gas Sales Executive - Gas Networks Ireland

Lead Software Engineer (Python, Node.js, AWS, AI/ML)

QA Automation Engineer

Software Developer - Authentication Team

Staff AI Product Manager

Senior Customer Success Manager

B2B Product Marketing

Product Specialist - Imaging & Pharma

Engineering Manager, AI Models Infrastructure

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