Find onsite support engineer Jobs in dublin, d

Technical Support Engineer
WalkMe —Dublin, County Dublin
- Full-time
- Customer service
- English
- HTML
- Annual leave
IT Operations Engineer
Distilled —Dublin, County Dublin
- Full-time
- Hybrid work
- Azure
- Software troubleshooting
- Windows
- Life insurance
Quick apply
Web3 Blockchain Infrastructure Engineer
Tata Consultancy Services —Dublin, County Dublin
- Call to connect
- Computer Science
- Bachelor's degree
- No degree
Test Support Engineer (Maternity Cover)
Cubic³ —Dublin, County Dublin
- Remote
- Azure
- Computer Science
- SQL
Junior Process Engineer - Fuze Services
Fuze Health —Dublin, County Dublin
- €15.86–€16.40 an hour
- Microsoft Word
- Engineering
- Analysis skills
- Annual leave
- Employee assistance program
Quick apply
10d
Product Support Engineer, Team Lead
Semperis —Dublin, County Dublin
- Full-time
- Hybrid work
- Azure
- AWS
- Mentoring
Site Engineer
Stewart Construction —Dublin, County Dublin
- Full-time
- Engineering
- Organisational skills
- Communication skills
Quick apply
Graduate SWE – Data Platforms
eBay Inc. —Dublin, County Dublin
- €50,500–€58,500 a year
- Full-time
- Computer Science
- Java
- Master's degree
1d
AI Engineer
Marsh —Dublin, County Dublin
- Full-time
- Azure
- Master's degree
- AWS
Blockchain QA Engineer
Tata Consultancy Services —Dublin, County Dublin
- Call to connect
- Computer Science
- DevOps
- Master's degree
Field Service Engineer
Landmark Technologies Ltd —Dublin, County Dublin
- Full-time
- Azure
- Software troubleshooting
- Customer service
Quick apply
Graduate SWE - Distributed Databases
eBay Inc. —Dublin, County Dublin
- €50,500–€58,500 a year
- Full-time
- Computer Science
- System design
- Java
1d
Sr. Server/Rack Manufacturing Engineer - OnSite, Hardware Engineering - Manufacturing
Amazon Development Centre Ireland Limited —Dublin, County Dublin
- Full-time
- Master's degree
- AWS
- Project management
Cyber Security Engineer
Mater Private Network —Dublin, County Dublin
- Full-time
- Azure
- Windows
- Scripting
Quick apply
Senior Product Manager - Technical
Mastercard —Dublin, County Dublin
- Full-time
- Computer Science
- Bachelor's degree
- No degree
Site Reliability Engineer
Elwood Roberts —Dublin, County Dublin
- €400–€500 a day
- Full-time
- Scripting
- Communication skills
- Python
Quick apply
Network Lead
PM Group —Dublin, County Dublin
- On call
- Computer Science
- Analysis skills
- Bachelor's degree
Chemfeed Engineer
Water Technologies —Celbridge, County Kildare
- Full-time
- AutoCAD
- Project management
Quick apply
Electrical Engineer
Mercury Engineering —Dublin, County Dublin
- IT
- Communication skills
- Mechanical knowledge
Full Stack Engineer – Dublin | Hybrid | Full-Time
Hadfield Green —DUBLIN 2, County Dublin
- Full-time
- Hybrid work
- Oracle
- Java
- AWS
9d

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Technical Support Engineer

WalkMe -
Dublin, County Dublin

Apply Now

Job details

Full-time

Benefits

Annual leave

Qualifications

CSS
Customer service
English
SAP ERP
jQuery
HTML

Full job description

WalkMe, an SAP company, pioneered the Digital Adoption Platform (DAP) to enable business leaders to fully harness technology in today's complex digital landscape. By leveraging WalkMe's features—guidance, engagement, insights, and automation—employees boost efficiency, executives gain greater visibility into digital usage, and organizations maximize their digital assets, driving successful digital transformation.

Together, SAP and WalkMe form a powerful partnership that revolutionizes the digital transformation journey. This collaboration allows businesses to unlock the full potential of SAP's robust ERP solutions while seamlessly enhancing user experience and productivity with WalkMe's intuitive digital adoption platform.

This role is with SAP, supporting WalkMe.

As a Technical Support Engineer, you will report to the Support Manager. You will be the trusted point of contact for WalkMe's portfolio of customers, beginning from the point of sale and extending through onboarding, project success, and renewals. As a Technical Support Engineer, you will play a crucial role in delivering prompt and effective solutions to our customers, ensuring we meet our Service Level Agreements (SLAs) and achieve high customer satisfaction. Additionally, you will actively contribute to our knowledge base and customer community, enhancing the overall customer experience.

What You'll Own

Communicate with customers via email, live chat, and screen shares.
Act as a trusted advisor to our customers, promoting product knowledge and self-sufficiency.
Develop in-depth knowledge of our products and their features.
Engage with customers to understand and fulfil their goals with our solutions.
Apply and share best practices for optimal use of our products.
Innovate and propose ideas for enhancing the overall customer experience.

What You Need to Succeed

1.5+ year experience in software support or customer service.
Fluent in English (verbal and written).
Problem-solving skills with a customer-first approach.
Knowledge of HTML, jQuery, CSS (please specify your level).
Experience in various communication formats (written, live chat, conference calls, in-person).
Ability to grasp and articulate new technologies quickly.
Proficient in using application logs, browser dev tools, and other diagnostic tools.
Independent and teamwork capabilities.
Poise and articulation in challenging customer interactions.
Availability to work onsite at the SAP office 3 times a week.

What Sets Us Apart

At WalkMe, we are dedicated to building a workforce that reflects the diversity of our global community and clients we serve through inclusive programs and initiatives including equal pay, employee resource groups, holistic benefits and more. We are committed to fostering an inclusive culture which celebrates the unique experiences and perspectives each Team Member brings to the workplace.
Hybrid Work Arrangement: We offer a hybrid work schedule to perfectly combine the benefits of remote work and the essential connections and collaborations of onsite work.
Supportive Culture: We focus on the whole person, celebrating what makes us unique, and create space for community.
Professional Development: We encourage continuous learning and offer opportunities for career development through our career compass offering.
Stay healthy and happy with Wellness@WalkMe! Enjoy quarterly wellness reimbursements, daily BrightBreaks to recharge, and WalkMe’s annual Wellness Month every July—because your well-being matters all year long.
WalkMe provides health coverage options, where applicable, to ensure employees have access to essential medical benefits. Our offerings are designed to support the well-being and diverse needs of our global workforce.
WalkMe offers a generous annual leave policy tailored to meet regional standards, ensuring all employees enjoy sufficient time off to rest and recharge.
WalkMe offers RefreshMe Days throughout the year to further strengthen our commitment to work/life balance.
Robust Retirement Contributions: Ask HR about the specific offerings for your region!
SAP's acquisition of WalkMe highlights a commitment to enhancing user experience and streamlining software interactions, offering opportunities to work with cutting-edge technology that drives efficiency and innovation in the workplace.

We win with Inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: [email protected].

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process. Please note that any violation of these guidelines may result in disqualification from the hiring process.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Apply Now

Refine Your Search

onsite support engineer jobs in dublin, d

Technical Support Engineer

IT Operations Engineer

Web3 Blockchain Infrastructure Engineer

Test Support Engineer (Maternity Cover)

Junior Process Engineer - Fuze Services

Product Support Engineer, Team Lead

Site Engineer

Graduate SWE – Data Platforms

AI Engineer

Blockchain QA Engineer

Field Service Engineer

Graduate SWE - Distributed Databases

Sr. Server/Rack Manufacturing Engineer - OnSite, Hardware Engineering - Manufacturing

Cyber Security Engineer

Senior Product Manager - Technical

Site Reliability Engineer

Network Lead

Chemfeed Engineer

Electrical Engineer

Full Stack Engineer – Dublin | Hybrid | Full-Time

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