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Senior Manager, Customer Success - Global Engineering Services
Siemens —Shannon, County Clare
- €91,500–€155,400 a year
- Full-time
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- System design
1d
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Northern Trust Corp. —Limerick, County Limerick
- Full-time
- Analysis skills
- Bachelor's degree
- No degree
Outsourcing Manager, Northern Trust Ireland
Northern Trust Corp. —Limerick, County Limerick
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
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Charlotte Tilbury —Limerick, County Limerick
- Part-time
- Sales
- Gym membership
Quick apply
2d
Fire Protection Supervisor
Mercury Engineering —Limerick, County Limerick
- Microsoft Excel
- No degree
- Computer skills
Client Service Investment Operations
Northern Trust Corp. —Limerick, County Limerick
- Full-time
- Business
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Assistant Manager
Boots —Limerick, County Limerick
- Weekend availability
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Mechanical Supervisor
Mercury Engineering —Limerick, County Limerick
- Microsoft Excel
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HR Business Partner
Northern Trust Corp. —Limerick, County Limerick
- Full-time
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Senior Consultant, Employee Relations
Northern Trust Corp. —Limerick, County Limerick
- Full-time
- Analysis skills
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- Negotiation
2d
Social Care Manager 3 (Area Manager)
Corlann —Limerick, County Limerick
- €68,754–€78,672 a year
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Project Manager
H&F Electrical Contractors —Limerick, County Limerick
- Full-time
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Functional Safety Manager
Analog Devices —Limerick, County Limerick
- Full-time
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Lead Project Manager - RF
Analog Devices —Limerick, County Limerick
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Developer & Partner Marketing Communications Specialist
Analog Devices —Limerick, County Limerick
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Senior Consultant, Transfer Agency Dealing Team
Northern Trust Corp. —Limerick, County Limerick
- Full-time
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Analyst, HR General Services
Northern Trust Corp. —Limerick, County Limerick
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Fire Protection Project Manager
Mercury Engineering —Limerick, County Limerick
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Site Services Supervisor (f/m/d)
Avantor —Limerick, County Limerick
- Full-time
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7d
Training Co-ordinator
Prestwick Aircraft Maintenance IRE Ltd —Shannon, County Clare
- Full-time
- Microsoft Word
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- Microsoft Office
Quick apply

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Senior Manager, Customer Success - Global Engineering Services

Siemens -
Shannon, County Clare

Apply Now

Job details

Permanent | Full-time
€91,500–€155,400 a year
1 day ago

Qualifications

Computer Science
Engineering
System design
Financial analysis
Master's degree
Bachelor's degree
Customer relationship management
Budgeting
Business
Leadership
Communication skills
Information Technology

Full job description

Position Overview:

The Senior Manager, Customer Success- Global Engineering Services will lead a dedicated Customer Success team responsible for ensuring exceptional service delivery operations and customer satisfaction across all Siemens Engineering Segments. This strategic leadership role serves as the primary business partner interface between Global Technology & Infrastructure operations and engineering segments globally, driving customer success through proactive relationship management, operational excellence, and strategic planning.

This role is part of a new organizational structure designed to enhance internal customer focus, developer efficiency, and service delivery excellence. The position leads a team of Customer Success Leaders, each dedicated to specific engineering segments, ensuring specialized attention and deep business and technical partnerships.

The position is available across multiple locations across EMEA; we welcome qualified candidates from locations not mentioned in the description to apply.

Key Responsibilities:

Team Leadership & Development

Lead, mentor, and develop a team of three Customer Success Managers

Establish performance standards, KPIs, and success metrics for the customer success function

Foster a culture of customer-centricity and continuous improvement

Conduct regular team meetings, performance reviews, and professional development planning

Ensure consistent service delivery standards across all engineering segments

Strategic Business Partnership

Serve as primary escalation point for all operational issues across engineering segments

Develop and maintain strategic relationships with engineering segment leadership

Collaborate on annual budget planning and multi-year strategic technology roadmaps

Drive alignment between T&I services and business objectives

Facilitate cross-segment collaboration and knowledge sharing

Customer Success Management

Ensure exceptional customer satisfaction across all supported engineering segments

Establish and track engineering internal and industry performance benchmarks for build, validation and operations

Develop and implement customer success strategies and best practices

Monitor and report on customer satisfaction metrics and service delivery performance

Proactively identify and address potential service delivery challenges

Champion customer feedback and drive service improvement initiatives

Financial & Asset Management

Collaborate on budget planning and financial forecasting for supported segments

Optimize resource allocation and cost management

Provide financial reporting and analysis on service delivery costs

Support business case development for technology investments

Required Qualifications:

Education

Bachelor's degree in Engineering, Computer Science, Information Technology, or related field

Master's degree in Business Administration or Technology Management preferred

Experience

8+ years of experience in engineering IT infrastructure, cloud technologies, or service delivery

5+ years of people management experience, preferably leading technical teams

3+ years of customer relationship management or business partnership experience

Experience with virtualization technologies and private cloud operations

Proven track record in budget management and financial planning

Technical Competencies

Deep understanding of engineering IT infrastructure, large-scale grids, virtualization, and cloud technologies

Knowledge of ITIL service management frameworks

Experience with enterprise-level service delivery, infrastructure operations, and gitops

Understanding of cybersecurity principles and compliance requirements

Business & Leadership Competencies

Strong business acumen and strategic thinking capabilities

Excellent stakeholder management and communication skills

Proven ability to build and maintain executive-level relationships

Experience in budget planning, financial analysis, and cost optimization

Change management and organizational development experience

Personal Attributes

Customer-focused mindset with passion for service excellence

Strong problem-solving and analytical thinking abilities

Strong infrastructure and systems design technical skills, ability to debate systems design tradeoffs

Excellent verbal and written communication skills

Cultural sensitivity and ability to work effectively in global environment

Adaptability and resilience in fast-paced, changing environments

Performance Metrics

Customer satisfaction scores across all engineering segments

Service delivery SLA compliance rates

Team performance and development metrics

Budget adherence and cost optimization achievements

Escalation resolution time and effectiveness

Cross-segment collaboration and knowledge sharing success

Travel Requirements

Up to 25% travel required for global stakeholder engagement and team coordination

Why Us?

At Siemens Software, flexibility is how we work—hybrid by default, built on trust and autonomy. Together, 30,000 people across more than 200 countries build technology that shapes the real world. You'll grow through real projects, strong technical peers, and global mobility, backed by the scale and benefits of an industrial software leader. We're committed to equality and inclusion, and we hire based on merit, skills, and impact. Bring your curiosity and creativity and help us shape tomorrow!

Our Benefits & Rewards

The salary range for this position is €91,500 to €155,400 and this role is eligible to earn incentive compensation. The actual compensation offered is based on the successful candidate's job-related skills, experience, and relevant education/training. Siemens offers health and wellness benefits to employees; you can access the benefits available in your country via the link: https://jobs.sw.siemens.com/benefits/

Our Commitment to Equity and Inclusion in our Diverse Global Workforce

We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society, while ensuring that we attract the best talent based on qualifications, skills, and experiences. We welcome you to bring your authentic self and transform the everyday with us.

#LI-Remote

#LI-PLM

Apply Now

Refine Your Search

change manager jobs in limerick, lk

Senior Manager, Customer Success - Global Engineering Services

Senior 1LOD (First Line of Defence) KYC Program Manager

Outsourcing Manager, Northern Trust Ireland

Retail Artist

Fire Protection Supervisor

Client Service Investment Operations

Assistant Manager

Mechanical Supervisor

HR Business Partner

Senior Consultant, Employee Relations

Social Care Manager 3 (Area Manager)

Project Manager

Functional Safety Manager

Lead Project Manager - RF

Developer & Partner Marketing Communications Specialist

Senior Consultant, Transfer Agency Dealing Team

Analyst, HR General Services

Fire Protection Project Manager

Site Services Supervisor (f/m/d)

Training Co-ordinator

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