Find head of customer experience Jobs in dublin, d

Head of Service Operations
PrepayPower —Dublin, County Dublin
- Continuous improvement
- Annual leave
- Employee assistance program
Quick apply
Head Of Marketing
O'Callaghan Collection —Dublin, County Dublin
- Full-time
- Hotel
- Leadership
- Marketing
Head of People
Kota —Dublin, County Dublin
- Full-time
- Hybrid work
- Human resources
- Leadership
- Communication skills
- Annual leave
- Life insurance
Manager, Customer Product Support
Asana —Dublin, County Dublin
- €95,000–€108,000 a year
- Spanish
- Leadership
- Communication skills
- Work from home
Quick apply
Head of Operations
Fineco Asset Management —Dublin, County Dublin
- Hybrid work
- Management
- Organisational skills
- Leadership
- Annual leave
10d
Head of New Business
Drivalia (formerly ALD Automotive) —Sandyford, County Dublin
- Full-time
- Microsoft Office
- Business development
- IT
- Employee assistance program
Quick apply
Deputy Store Manager - Shackleton
Lidl —Lucan, County Dublin
- €51,000–€60,000 a year
- Full-time
- Management
- Leaving certificate
- No degree
- Employee assistance program
3d
40 Hour VM/Keyholder
Levi Strauss & Co. —DUBLIN 1, County Dublin
- Full-time
- Sales
- Customer service
- Merchandising
Quick apply
8d
Deputy Store Manager - Tallaght Area
Lidl —DUBLIN 24, County Dublin
- €51,000–€60,000 a year
- Full-time
- Management
- Leaving certificate
- No degree
- Employee assistance program
9d
PRADA Senior Client Advisor, Dublin
Prada —Dublin, County Dublin
- Customer service
- English
- Communication skills
Head of Services Marketing Capabilities, Director
Citi —Dublin, County Dublin
- €130,000–€230,000 a year
- Full-time
- Azure
- Oracle
- Marketing
Business Development Manager
Topsec Cloud Solutions —Sandyford, County Dublin
- €75,000–€80,000 a year
- Full-time
- Sales
- Marketing
Quick apply
Director of Operations and Transformation - The Housing Agency
Forvis Mazars —Dublin, County Dublin
- No degree
- Communication skills
14d
COUNTRY HEAD OF SALES
Rhenus SE & Co. KG —Dublin, County Dublin
- Full-time
- Sales
- Master's degree
- Negotiation
Marketing Coordinator
Bewley's Tea & Coffee Ltd —DUBLIN 17, County Dublin
- €32,000–€38,000 a year
- Full-time
- Hybrid work
- Marketing
- Social media management
- Microsoft Office
- Employee assistance program
- Employee discount
Quick apply
9d
Head of EMEA Sales
Trulioo —Dublin, County Dublin
- Full-time
- Remote
- Sales
- Master's degree
- Bachelor's degree
- Annual leave
Customs Clerk
M9 Logistics —Dublin, County Dublin
- Remote
- Microsoft Excel
- Microsoft Outlook
- Administrative experience
3d
Head of Security
BCS Security Group —Phibsborough, County Dublin
- €18–€20 an hour
- Weekend availability
- Management
- Leadership
- Communication skills
- Sick pay
Quick apply
3d
Customer Assistant - Artane
Lidl —DUBLIN 5, County Dublin
- €15.40–€17.90 an hour
- Overtime
- Serving
- Customer service
- No degree
- Employee assistance program
1d
Senior CRM & Retention Manager
Coastline Gaming —Dublin, County Dublin
- Full-time
- Hybrid work
- Marketing
Quick apply

I want to receive the latest job alerts for head of customer experience in dublin, d

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

head of customer experience jobs near dublin, d

Product Support jobs in Dublin, County Dublin

Head Of Sales jobs in Dublin, County Dublin

Head Of Marketing jobs in Dublin, County Dublin

Head Of Operations jobs in Dublin, County Dublin

Business Development Manager jobs in Sandyford, County Dublin

Retention Manager jobs in Dublin, County Dublin

Ai Product Manager jobs in Dublin, County Dublin

Product Support jobs in Remote

Support Work jobs in County Louth

Full Time Car Sales jobs in Limerick, County Limerick

Inside Sales jobs in County Dublin

Head Of Sales jobs in Cork, County Cork

Head Of Sales jobs in Galway, County Galway

Head Of Sales jobs in County Dublin

Sales Representative jobs in Galway, County Galway

Head Of Marketing jobs in Cork, County Cork

Google Marketing jobs in Dublin, County Dublin

Head Of Marketing jobs in Bray, County Wicklow

Marketing Contract jobs in Dublin, County Dublin

Marketing Marketing jobs in Carlow, County Carlow

Head of Service Operations

PrepayPower -
Dublin, County Dublin

Quick apply

Job details

Benefits

Annual leave
Employee assistance program
Referral programme

Qualifications

Lean
Six Sigma
Continuous improvement

Full job description

The Opportunity

With over 600 employees and growing, we are seeking a Head of Service Operations to join our leadership team. The role will carry full accountability for driving operational success across our energy and broadband product lines. This is a pivotal leadership position for someone who wants to shape how a fast-growing, Irish-owned business scales its operations — transforming our systems, processes, and delivery capability to meet the demands of an expanding customer base.

You will have direct accountability for the support operations delivery team, including our 3rd party vendors, and be responsible for designing and developing solutions to solve our operational business challenges. You will lead and develop a team of direct reports, fostering a high-performance culture focused on continuous improvement and customer outcomes. To succeed, you will need to build strong cross-functional partnerships to understand operational pain points, identify root causes, and implement processes that drive effectiveness and customer satisfaction.

The successful candidate will be a commercially astute operator who thrives in a data-driven environment, takes initiative, and brings people with them. You will be equally comfortable in the detail and at the strategic level, and have a track record of delivering operational results through others. We offer ambitious candidates a fast-paced and challenging work environment, with the opportunity to grow your career.

Key Responsibilities:

Operational Performance

Lead, develop and performance-manage a team of direct reports spanning operational delivery, broadband service delivery, and meter and messaging management functions.

Manage operational delivery function to ensure customer satisfaction and effectiveness across all product lines

Maximise electricity & oil meter installation performance by maintaining sufficient installer capacity, minimising missed appointments and failed installs, and driving completion rates — working closely with sales and onboarding to optimise the end-to-end process

Continuous improvement to installation processes to maximise installation completion rates and minimise lead times

Drive key indicator dashboard/reporting to highlight areas for on-going process improvement

Partner with operational teams to understand and identify root causes to issues, control points, and hand-offs to improve customer acquisition and retention, and streamline service delivery

Ensure in life operational meter performance.

Proactively identify and resolve acquisition process exceptions — including market messaging errors, tariff inaccuracies, incorrect account status updates, and customers on supply without a meter or topping up off supply — implementing controls and root cause fixes to prevent recurrence

Stock Management

Oversee stock management tracking system for all hardware and consumables for accurate forecasting, purchasing, location, status, and protection of asset investment

Optimise mid-term forecast and demand planning to ensure correct levels of inventory, minimising excess stock holding while avoiding supply gaps

Track the location and status of all meters, modems and sensors across the fleet; manage the recovery and recycling of inactive assets to protect investment and control communications costs

Vendor Management

Manage 3rd party supplier relationships to deliver agreed cost per install budget

Accountable for vendor service delivery to achieve agreed KPIs, ensuring on-time completion of installations with appropriate level of resources, achieving budget and customer satisfaction

Manage commercial negotiations with 3rd party vendor teams

Broadband Product Service Delivery

Own end-to-end service delivery and performance of the broadband product, acting as the primary accountable owner for broadband operational outcomes

Define, monitor and drive KPIs for broadband service performance including provisioning lead times, fault resolution times, installation completion rates and customer satisfaction scores

Manage relationships with broadband network and ISP partners to ensure SLAs are met and service quality is continuously improved

Identify and resolve service delivery issues, conducting root cause analysis and implementing corrective actions to prevent recurrence

Work closely with product and commercial teams to ensure operational readiness for broadband initiatives, new offerings and go-to-market activity

Drive continuous improvement in the broadband customer experience, from order through to activation and ongoing support

Customer Safety

Manage safety risk by ensuring adequate procedures are in place, followed and controlled

Complete regular safety audits to identify areas for improvement

Minimise safety incidents, analyse root causes, develop solutions to avoid re-occurrence

Regularly update standard operating procedures to encourage identification of near misses and good catches

Skills, Knowledge and Expertise:

Essential Experience

Demonstrated track record of process design and continuous improvement with the ability to analyse and use key indicators as the foundation to improve performance

Experience managing 3rd party vendor relationships and holding partners to account against agreed SLAs and KPIs

Previous ownership of a service delivery or product operations function, ideally in a telecoms, broadband or utilities environment

Experience with Lean and Six Sigma an advantage

Skills & Attributes

Customer-focused, results-driven, action-oriented self-starter

Strong commercial and business acumen with the ability to think creatively and make sound decisions under pressure

Detail-oriented, process-driven and numeric, with the confidence to act on imperfect information

Strong interpersonal skills with the ability to influence and communicate with impact and presence at all levels

Ability to deliver results through people and be a collaborative, empowering team leader

Benefits

Competitive salary and bonus structure
Private Pension Contribution Scheme with Zurich Life
Discounted Health Insurance - Group Scheme with Laya Healthcare
Employee Assistance Program provided by TELUS Health
Free Online GP Services via Webdoctor.ie
Excellent career progression opportunities in a growing company with strong market presence
Fast-paced, friendly team environment
Continuous training and development
Annual leave that increases with service
Exclusive PrepayPower Staff Tariff
Modern offices with excellent facilities in Sandyford
Active CSR, Wellness, and Social initiatives plus great social events
Refer-a-Friend Scheme
TaxSaver Travel Tickets & Bike-to-Work Scheme

About PrepayPower

PrepayPower is the leading provider of Pay-As-You-Go electricity and gas in Ireland. Since 2011, we have been disrupting the energy market by empowering customers with total control and transparency over their electricity costs through our app.

PrepayPower's mission is to give people total control and complete transparency over their energy costs. Rather than the traditional market model of short-term discounts with significant contract terms, we help customers achieve long-term savings on their electricity, gas, oil and broadband by putting them in control.

Customer satisfaction is at the heart of everything we do. Our commitment to providing exceptional service has earned us the title of Ireland's highest-rated energy supplier on Trustpilot. In 2025, together with Yuno Energy, we proudly reached over 350,000 customer connections.

Why work at PrepayPower

Ranked as a top employer for six consecutive years by Great Places to Work Ireland, we offer ambitious individuals a fast-paced and challenging work environment with enormous opportunities for growth.

PrepayPower is an Equal Opportunity Employer. We are committed to treating all our employees, customers, and stakeholders with dignity and respect. Therefore, we value diverse talent and strive to create an inclusive workplace that delivers exceptional, innovative services for our customers. We encourage applications from people with diverse backgrounds and experiences.

PrepayPower is part of the Yuno Group alongside a suite of brands, including Yuno Energy and firmus Energy. With almost 600 employees and growing, we are the market leader for Pay-as-You-Go Electricity, Gas, and Broadband in Ireland.

Join us and become part of a dynamic, ambitious team that's putting control in the hands of our customers.

Privacy

By applying for this role, you agree to PrepayPower processing your personal data for recruitment purposes. We handle all applications in line with our Privacy Notice.

You can view our privacy notice here Careers - Privacy Policy | PrePayPower for more information.

Quick apply

Refine Your Search

head of customer experience jobs in dublin, d

Head of Service Operations

Head Of Marketing

Head of People

Manager, Customer Product Support

Head of Operations

Head of New Business

Deputy Store Manager - Shackleton

40 Hour VM/Keyholder

Deputy Store Manager - Tallaght Area

PRADA Senior Client Advisor, Dublin

Head of Services Marketing Capabilities, Director

Business Development Manager

Director of Operations and Transformation - The Housing Agency

COUNTRY HEAD OF SALES

Marketing Coordinator

Head of EMEA Sales

Customs Clerk

Head of Security

Customer Assistant - Artane

Senior CRM & Retention Manager

I want to receive the latest job alerts for head of customer experience in dublin, d

Related Searches

Explore jobs in more locations

Benefits

About PrepayPower

Jobseeker tools

Employer Tools

Browse

Stay Connected