Find helpdesk support Jobs in park west, d

IS&T Senior Systems Admin, Molesworth Street Dublin 2
Savills Ireland —Dublin, County Dublin
- Serving
- Project management
- Leadership
Building Technician
KSB-Jones Lang LaSalle Services Ir —Dublin, County Dublin
- Full-time
- Carpentry
- Leaving certificate
- No degree
Quick apply
11d
Engineering Manager, AI Models Infrastructure
Intercom —Dublin, County Dublin
- Hybrid work
- AI
- Communication skills
- Annual leave
- Work from home
Building Technician
JLL —Dublin, County Dublin
- Carpentry
- Leaving certificate
- No degree
11d
Electrical Facilities Technician
Aramark Ireland —Dublin, County Dublin
- Full-time
- Microsoft Excel
- Microsoft Office
- Driving
Quick apply
9d
Senior Manager, Customer Campaigns & Lifecycle Marketing
Intercom —Dublin, County Dublin
- Hybrid work
- Mentoring
- AI
- Leadership
- Annual leave
- Work from home
Regional Maintenance Manager
Co-operative Housing Ireland —DUBLIN 15, County Dublin
- €55,000–€60,000 a year
- Full-time
- Hybrid work
- Engineering
- Maintenance
- No degree
- Annual leave
- Employee assistance program
Quick apply
12d
Property Manager
Apleona Ireland —Dublin, County Dublin
- €55,000–€60,000 a year
- Full-time
- Hybrid work
- Management
- IT
- Budgeting
Quick apply
Senior Product Marketing Manager
Intercom —Dublin, County Dublin
- Hybrid work
- Communication skills
- Marketing
- Annual leave
- Work from home
Product Manager
Siena AI —Dublin, County Dublin
- Full-time
- Remote
- Master's degree
- AI
Account Executive, Commercial
Intercom —Dublin, County Dublin
- Hybrid work
- Sales
- Customer service
- AI
- Annual leave
- Work from home

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IS&T Senior Systems Admin, Molesworth Street Dublin 2

Savills Ireland -
Dublin, County Dublin

Apply Now

Job details

Qualifications

Microsoft Windows Server
Serving
Telephony
Project management
IT support
WAN
MPLS
ServiceNow
Leadership
vSphere
Active Directory
Intune
vCenter
Help desk
VPN

Full job description

Key Responsibilities

Helpdesk Management

Oversee and ensure the efficient and smooth operation of the helpdesk function.
Manage the daily performance of the helpdesk team to achieve the best outcomes for the company.
Monitor ticket resolution times and ensure SLA compliance.
Implement continuous improvements in helpdesk processes to enhance user experience and support efficiency.
Provide leadership and guidance to helpdesk staff, adopting a high-performance culture.
Develop and maintain documentation for common helpdesk procedures and troubleshooting guides.

Systems Installation, Configuration, and Maintenance

Fully support, install, configure, and maintain both on-premise and cloud systems, including:
- Network Equipment: Aruba Switches
- Virtualization Platforms: vSphere Hosts (ESXi, vCenter Server)
- Windows Servers: Active Directory, File & Print, Egnyte, Manage Engine
- Telephony: MS Teams Telephony Platform and gateway appliances
- Security Solutions: Intune/Defender, Fortinet
- Storage: Storage Arrays, Veeam backup and replication
- Cloud Services: Office 365 Cloud, Service Now

Documentation and Reporting

Maintain accurate documentation for network maps, routing, server roles, and software licensing.
Provide detailed reports to the Head of IS&T to support audits, client requests, and compliance inspections.
Ensure proper documentation and reporting on system configurations and licensing.

Access Management

Manage file-sharing permissions and ensure proper access isolation with access-based enumeration rules.
Conduct monthly audits of servers and access rights, ensuring data security for joiners, leavers, and role changes.

Security Management

Install, configure, and maintain security tools across all servers.
Oversee and ensure proper operation of server backups, including Veeam snapshot and replication processes.
Manage firewalls and VPN solutions (site-to-site and client-to-site), resolving authentication issues as needed.

Network and Bandwidth Management

Liaise with WAN providers to support MPLS and inter-site links.
Report on bandwidth utilization, user web traffic, and threat analysis to the Head of IS&T.

Continuity and Failover Planning

Serve as the lead IS&T resource in continuity plans.
Conduct simulation testing of failover plans in collaboration with the continuity team.

System Monitoring and Optimization

Monitor all systems for capacity, utilization, and performance issues, acting on warnings proactively.
Automate monitoring where appropriate and forecast capacity needs to meet future requirements.

Continuous Improvement

Identify and implement enhancements to system, software, and hardware operations.
Research and test emerging technologies and attend industry seminars to advance personal knowledge.

Policy and Compliance

Ensure adherence to the company’s Information Security and Acceptable Usage Policy by all users.

Skills, Knowledge, and Experience

Minimum 5 years’ experience in a senior server & network support role with at least 5 years directly managing projects.
Extensive knowledge of technical project management, analysis, and troubleshooting of Windows client/server, network, firewall, and cloud-based computer systems.
Proven experience configuring and managing modern server hardware alongside solutions such as vSphere, Windows Server, Veeam, and Manage Engine.
Strong leadership skills with experience in managing helpdesk operations and team performance.
Ability to implement process improvements and drive efficiency in IT support functions.

Savills Ireland is an equal opportunity employer.

Savills aims to attract, recruit and retain the best people from the widest possible pool of talent. As such, we are committed to creating an inclusive and diverse working environment for all employees by striving at all times to be an organisation which does not discriminate, values everyone’s talents and abilities and where diversity is positively promoted.

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helpdesk support jobs in park west, d

IS&T Senior Systems Admin, Molesworth Street Dublin 2

Building Technician

Engineering Manager, AI Models Infrastructure

Building Technician

Electrical Facilities Technician

Senior Manager, Customer Campaigns & Lifecycle Marketing

Regional Maintenance Manager

Property Manager

Senior Product Marketing Manager

Product Manager

Account Executive, Commercial

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