- Bachelor's degree in Computer Science, Electrical Engineering, Computer Engineering, a related technical field, or equivalent practical experience.
- 9 years of experience writing/debugging code in a general purpose coding language (e.g., Java, C, C++, Python, Shell, Go, JavaScript, or PowerCLI) and in virtualization
- Experience supporting customers in enterprise cloud solutions, including technical support, escalation management, consulting, and issue resolution.
- Experience in compute infrastructure, supporting, developing, and maintaining cloud solutions in virtualized environments.
- Experience configuring, managing, and troubleshooting VMware technologies (e.g., vSphere (ESXi, vCenter), vSAN, NSX-T, HCX).
- Experience running VMware solutions environment, including familiarity with VMware service operations: upgrading, implementing, migrating or supporting VMware environments using Site Reliability Engineering (SRE) or similar production best practices.
- Experience with IaaS solutions such as virtual machines and networks, on-premises/hybrid cloud computing, cloud identity and security models, cloud monitoring and logging, local and cloud storage.
- Experience with VMware platform / Tools: Horizon VDI, vRealize Automation, vRealize Operations, Site Recovery Manager, NSX Enterprise Features, NSX Load Balancer, SD-WAN, vCloud Suite,as well as third-party tools such as Veeam, Zerto, F5, Splunk, SolarWinds, TrendMicro and similar Backup/DR and application operations solutions.
The Google Cloud team helps companies, schools, and government seamlessly make the switch to Google products and supports them along the way. You engage with the customer and swiftly problem-solve technical issues to show how our products can make businesses more productive, collaborative, and innovative. You work closely with a cross-functional team of web developers and systems administrators, not to mention a variety of both regional and international customers. Your relationships with customers are crucial in helping Google grow its Cloud business and helping companies around the world innovate.
Google Cloud accelerates organizations’ ability to digitally transform their business with the best infrastructure, platform, industry solutions and expertise. We deliver enterprise-grade solutions that leverage Google’s technology – all on the cleanest cloud in the industry. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
The Google Cloud Support team is dedicated to ensuring our customers get the most out of their Google Cloud investment. As a Technical Solutions Engineer, you will be a trusted advisor to a various range of customers, from fast-growing startups to global enterprises. You will dive deep into complex technical challenges, troubleshoot critical issues across the Google Cloud platform, and provide expert solutions that help customers innovate with confidence. In this role, you will collaborate with engineering and product teams to drive continuous improvement in products and services.Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
- Assess customer impact and resolve escalations through effective diagnosis, troubleshooting, and remediation of VMware workloads on Google Cloud Platform products.
- Gather and analyze technical troubleshooting evidence, including packet traces (tcpdump), heap dumps, thread dumps, operating system statistics across network, memory, processing, and I/O systems to diagnose and resolve VMware deployments on Google Cloud Platform.
- Serve as the subject matter expert for internal stakeholders in engineering, sales, and customer experience, as well as external partners and customer organizations to overcome technical deployment obstacles and improve VMware on GCP.
- Collaborate with Site Reliability Engineering teams to drive high-quality production and respond to outages in order to minimize customer impact.
- Advocate for customer issues across cross-functional teams & contribute to Supportability Engineering initiatives spanning multiple product and engineering teams to improve product quality and reduce contact rate.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
