Find team leader Jobs in county dublin

Team Manager- Dublin
Field Management Ireland —Dublin, County Dublin
- Microsoft Excel
- Customer service
- Continuous improvement
Quick apply
14d
Retail Team Lead
DAA —Dublin, County Dublin
- Full-time
- Sales
- Business
Kitchen Team Leader
Premier Inn —Dublin, County Dublin
- Up to €17.65 an hour
- Hotel
Quick apply
8d
Helpdesk Assistant Team Leader
Mitie —Dublin, County Dublin
- Full-time
- Microsoft Office
- Leadership
- Communication skills
- Annual leave
- Employee assistance program
Quick apply
2d
Team Leader - Claims
Allianz —Dublin, County Dublin
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Spanish
3d
Billing Team Lead
BidvestNoonan —Swords, County Dublin
- €40,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- No degree
Quick apply
14d
Security Team Lead - Security Officer
BidvestNoonan —Swords, County Dublin
- €16.21 an hour
- Full-time
- English
- Leadership
- Communication skills
Quick apply
2h
Goods In Team Leader
Provincial Floorcoverings Ltd —DUBLIN 12, County Dublin
- Monday to Friday
- Forklift
- Organisational skills
- Warehouse experience
Quick apply
Operational Team Lead Healthcare
UPS —Dublin, County Dublin
- Full-time
- Management
- Warehouse experience
- Communication skills
14d
Experienced Workshop Team Leader (Full time)
Johnston Shopfitters —DUBLIN 12, County Dublin
- €40,000–€50,000 a year
- Full-time
- Microsoft Office
- Continuous improvement
- Quality control
- Store discount
- Wellness program
Quick apply
2d
Child Safety Team Lead, EMEA - Trust & Safety
TikTok —Dublin, County Dublin
- Weekend availability
- Management
- Social media management
- Analysis skills
Team Lead
Avoca —Dublin, County Dublin
- Full-time
- Customer service
- Merchandising
- Supervising experience
Quick apply
Personal Lines Renewals Team Leader
Campion Ireland —DUBLIN 22, County Dublin
- Full-time
Quick apply
8d
Asset Management - Baggage Team Lead
DAA —Dublin, County Dublin
- 12 hour shift
- Microsoft Office
- No degree
- Organisational skills
Front Of House Supervisor/Team lead
Europcar —Dublin, County Dublin
- Full-time
- Leadership
- Employee assistance program
- Sick pay
Manager, Delivery Team, Data Center Equipment Supply Chain
Google —Dublin, County Dublin
- Full-time
- Bachelor's degree
- No degree
- Leadership
12h
Food & Beverage Team Leader
NOW Group —Dublin, County Dublin
- €23,400 a year
- Weekend availability
- Hybrid work
- Hospitality
- Customer service
- Cash handling
- Annual leave
- Employee assistance program
Quick apply
Team Lead Kitchen Porter
CH&CO —Dublin, County Dublin
- €15 an hour
- Full-time
- Employee assistance program
2d
Contract Security Team Leader (CSTL)
ICTS Ireland —Dublin, County Dublin
- €19.05 an hour
- Full-time
Quick apply
Team Leader (Maintenance)
SAP Landscapes —Dublin, County Dublin
- Up to €20 an hour
- Overtime
- No degree
- Contracts
- Leadership
- Employee assistance program

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Team Manager- Dublin

Field Management Ireland -
Dublin, County Dublin

Quick apply

Job details

14 days ago

Qualifications

Microsoft Excel
Customer service
Continuous improvement
Organisational skills
Business
Leadership
Communication skills

Full job description

Your mission

The Senior Contact Centre Team Leader is responsible for leading, supporting, and developing a team of Customer Experience Agents to ensure the consistent delivery of excellent customer service and strong operational performance.

This role requires a people-first leader who can inspire, coach, and motivate a team in a fast-paced and dynamic environment. The successful candidate will play a key role in driving performance, maintaining service standards, and promoting a positive and supportive team culture. Strong communication skills, leadership capability, and a high level of competence in Excel and performance reporting are essential for success in this role.

Your profile

Key Responsibilities

Leadership and Team Management

Lead, manage, and motivate a team of Customer Experience Agents to achieve individual and team objectives.
Foster a positive, inclusive, and high-performing team environment.
Promote a people-first management approach, ensuring team members feel supported, engaged, and empowered.
Set clear performance expectations and provide regular feedback to team members.
Conduct regular team meetings and one-to-one sessions to communicate business updates, review performance, and share best practice.
Support employee wellbeing, engagement, and development across the team.

Performance Management

Monitor individual and team performance against agreed key performance indicators (KPIs), service levels, and quality standards.
Analyse performance data to identify trends, opportunities, and areas requiring improvement.
Deliver coaching and development support to improve capability and performance.
Recognise and encourage strong performance while addressing underperformance in a timely and constructive manner, in line with company procedures.

Operational Management

Support the day-to-day operation of the contact centre to ensure service delivery targets are achieved.
Help manage workflows, staffing priorities, and operational demands in a busy and changing environment.
Work collaboratively with the Contact Centre Manager and Head of Operations to maintain service continuity and operational efficiency.
Respond effectively to challenges and changing priorities, ensuring the team remains focused and supported.

Training and Development

Work closely with the Training and Compliance Manager to support onboarding and training for new and existing employees.
Identify development needs within the team and support ongoing learning and upskilling.
Provide guidance, mentorship, and practical support to team members to help them succeed in their roles.
Encourage a culture of continuous improvement and professional development.

Customer Experience

Promote a customer-focused culture across the team, ensuring a high standard of service is delivered at all times.
Manage and resolve escalated customer issues in a professional, timely, and effective manner.
Use customer feedback and service insight to identify opportunities to improve service quality and customer outcomes.

Reporting and Analysis

Produce, maintain, and analyse performance reports using Excel and other relevant systems.
Track and report on key operational metrics, performance trends, and service outcomes.
Use data and insight to support decision-making, action planning, and continuous improvement initiatives.
Ensure reporting is accurate, timely, and clearly communicated where required.

Person Specification

Essential Experience and Qualifications

Proven experience in a leadership or supervisory role within a contact centre or customer service environment.
Demonstrated ability to manage, motivate, and develop teams.
Strong understanding of contact centre operations, customer service standards, and performance management.
Excellent communication and interpersonal skills, with the ability to build positive working relationships at all levels.
Strong Excel skills, with the ability to produce reports, interpret data, and identify trends.
Experience in using contact centre systems and CRM platforms.
Ability to work effectively in a fast-paced, dynamic, and changing environment.

Desirable

Third-level qualification in Business, Management, Customer Service, or a related discipline.
Experience supporting training, onboarding, or coaching initiatives.
Experience in managing escalations and service improvement activity.

Key Competencies

People-first leadership
Strong communication and relationship-building skills
Team leadership and staff development
Performance management and coaching
Analytical thinking and problem-solving
Strong organisational skills
Customer focus and service excellence
Adaptability and resilience
Attention to detail
Strong Excel and reporting capability

Additional Requirements

Flexibility to meet the needs of the business.
Commitment to promoting a positive, respectful, and inclusive working environment.
A proactive and solutions-focused approach to leadership and service delivery.

INDHP

About us

FMI is a diverse business specialising in Field Management, Brand Management and Distribution and Contact Centre services across multiple sectors including FMCG, Drinks, Utilities, Telco, and Government. Our teams have been representing leading brands in Ireland for over 30 years.

We value our employees and help them grow through training and development opportunities. Our onboarding process sets you up for success, whether you're based in Dublin, Belfast, or out in the field. If you're passionate and enthusiastic about your career, FMI is the place for you.

Quick apply

Refine Your Search

team leader jobs in county dublin

Team Manager- Dublin

Retail Team Lead

Kitchen Team Leader

Helpdesk Assistant Team Leader

Team Leader - Claims

Billing Team Lead

Security Team Lead - Security Officer

Goods In Team Leader

Operational Team Lead Healthcare

Experienced Workshop Team Leader (Full time)

Child Safety Team Lead, EMEA - Trust & Safety

Team Lead

Personal Lines Renewals Team Leader

Asset Management - Baggage Team Lead

Front Of House Supervisor/Team lead

Manager, Delivery Team, Data Center Equipment Supply Chain

Food & Beverage Team Leader

Team Lead Kitchen Porter

Contract Security Team Leader (CSTL)

Team Leader (Maintenance)

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