Find customer & consumer data product Jobs in dublin, d

Asset & Wealth Management, Operations MI Analyst, Associate, Dublin
Goldman Sachs —Dublin, County Dublin
- Full-time
- Microsoft Excel
- Customer service
- SQL
- Employee assistance program
Associate Software Engineer
iCims —DUBLIN 2, County Dublin
- Full-time
- Azure
- Computer Science
- AWS
- Annual leave
- Life insurance
Technical Product Manager QVAC - 100% remote
Tether Operations Limited —Dublin, County Dublin
- Full-time
- Remote
- Computer Science
- English
- C++
Enterprise Customer Success Manager - Benelux
Trustpilot —Dublin, County Dublin
- English
- Communication skills
- Marketing
- Employee assistance program
Technical Product Manager QVAC (100% remote Worldwide)
Tether Operations Limited —Dublin, County Dublin
- Full-time
- Remote
- Computer Science
- English
- C++
Enterprise Customer Success Manager - France
Trustpilot —Dublin, County Dublin
- English
- Communication skills
- Marketing
- Employee discount
Customer Service and Sales Representative
Allianz —Dublin, County Dublin
- Full-time
- Hybrid work
- Sales
- Customer service
- Leaving certificate
10d
Data Analyst – Salon Reporting (12 month maternity cover)
Phorest —DUBLIN 7, County Dublin
- Remote
- SQL
- Communication skills
- Python
- Employee assistance program
Quick apply
CRM Developer
Glen Dimplex Europe Holdings Ltd —Cloghran, County Dublin
- Full-time
- Azure
- Microsoft Outlook
- Computer Science
Quick apply
1d
Senior Product Manager
Distilled —Dublin, County Dublin
- Full-time
- Hybrid work
- SQL
- Continuous improvement
- Product management
- Life insurance
Quick apply
Research Analyst
Bounce Insights —Dublin, County Dublin
- Hybrid work
- Microsoft Excel
- Research
- Analysis skills
- Annual leave
Quick apply
3d
Principal Data Scientist
iCIMS Talent Acquisition —DUBLIN 2, County Dublin
- Full-time
- Computer Science
- Research
- Master's degree
- Annual leave
- Life insurance
Sr SWE, Fraud Science Data Platform
paypal —Dublin, County Dublin
- Full-time
- SQL
- Bachelor's degree
- Python
- Annual leave
Software Development Engineer II
CarGurus —Dublin, County Dublin
- €56,000–€67,000 a year
- Java
- AWS
- JavaScript
Senior Staff Customer Engineer – Automotive AI
Sonatus —Dublin, County Dublin
- Azure
- Doctoral degree
- Computer Science
Quick apply
Supply Chain Planner/ BA
Fonua Ltd —DUBLIN 18, County Dublin
- Microsoft Excel
- Engineering
- ERP systems
- Free parking
Quick apply
International Growth Consultant (English)
Google —Dublin, County Dublin
- Full-time
- Sales
- English
- Business development
Consumer Music Marketing Lead
ElevenLabs —Dublin, County Dublin
- Full-time
- Remote
Technology Risk and Controls Lead (Cybersecurity Governance)
JPMorganChase —DUBLIN 2, County Dublin
- Full-time
- AWS
- Analysis skills
- Bachelor's degree
Full-Stack Engineer (Back-End Leaning)
ElevenLabs —Dublin, County Dublin
- Full-time
- Remote
- System design
- Python

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Asset & Wealth Management, Operations MI Analyst, Associate, Dublin

Goldman Sachs -
Dublin, County Dublin

Apply Now

Job details

Full-time

Benefits

Employee assistance program
Childcare

Qualifications

Power BI
Microsoft Excel
Customer service
Tableau
SQL
Analysis skills
Forecasting
Data entry
Cisco ASA
Communication skills
Time management

Full job description

OUR IMPACT
Across Asset Wealth Management, Goldman Sachs helps empower clients and customers around the world to reach their financial goals. Our advisor-led wealth management businesses provide financial planning, investment management, banking, and comprehensive advice to a wide range of clients, including ultra-high net worth and high net worth individuals, as well as family offices, foundations and endowments, and corporations and their employees. Our direct-to-consumer business provides digital solutions that help customers save and invest. Across Wealth Management, our growth is driven by a relentless focus on our people, our clients and customers, and leading-edge technology, data, and design.

YOUR IMPACT

We’re looking for an Operations MI (Management Information) Analyst who will be responsible for delivering high-quality data analysis and reporting to support the effective management of our operations function included our call centre operations. This role plays a crucial part in driving performance improvements, identifying trends, and providing actionable insights to management teams. The ideal candidate will possess strong analytical skills, a keen attention to detail, and the ability to communicate complex information clearly to stakeholders.

If you work in an operational environment producing high-quality data reports and have strong collaboration, MI analyst and Data Entry skills, we want to hear from you.

What you’ll do:

Collect, analyse, and interpret operational data from multiple areas, including servicing teams, payments operations, complaints, financial crime, back‑office processing, and call centre/performance data.
Produce accurate, timely MI reports and dashboards that support operational, regulatory, and strategic decision‑making across the call centre.
Develop, enhance, and maintain reporting tools (e.g., Power BI dashboards, automated Excel/SQL reporting) ensuring data integrity and alignment with business priorities.
Monitor key operational KPIs such as productivity, volumes, quality metrics, SLA performance, turnaround times, customer outcomes, and error rates — including call centre KPIs such as call volumes, AHT, ASA, service levels, and agent productivity.
Provide reporting packs and ad‑hoc deep‑dives, highlighting trends, risks, variances, and opportunities for performance improvement.
Support operational forecasting, capacity planning, and scenario modelling using historical and real‑time data.
Partner closely with operational leaders, transformation teams, risk & compliance, and technology to improve data flows, reporting processes, and insight generation.
Contribute to regulatory, audit, risk and governance reporting, ensuring alignment with FCA expectations and internal operational risk frameworks.
Present insights clearly to technical and non‑technical stakeholders at all levels.
Ensure all MI processes and outputs adhere to governance, data quality, security, and confidentiality standards.

REQUIREMENTS

Demonstrable experience in a similar MI analyst, data analyst, or reporting role within a retail banking, financial services operational or call centre customer service environment
Strong proficiency in data analysis tools and software, such as Microsoft Excel, SQL, Power BI, Tableau or equivalent reporting platforms
Proficient in Microsoft Excel, SQL, Power BI, or equivalent reporting platforms.
Familiarity with contact center metrics such as AHT, ASA and shrinkage
Familiarity with regulatory compliance requirements (e.g., GDPR) within a call centre context
Demonstrable ability to manipulate, interpret, and present large data sets accurately and efficiently
Excellent attention to detail, organisational, and time-management skills
Effective communication skills, with the ability to convey complex data insights to non-technical stakeholders
Solid understanding of call centre KPIs, operations, and performance metrics
Experience with forecasting , capacity planning or workforce management and resource planning tools is advantageous
Ability to work independently and as part of a collaborative team
High level of integrity and commitment to maintaining data confidentiality
Analytical mindset with a proactive approach to problem-solving

ABOUT GOLDMAN SACHS

At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world.

We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. about our culture, benefits, and people at GS.com/careers.

We’re committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. : https://www.goldmansachs.com/careers/footer/disability-statement.html

Goldman Sachs is an equal opportunity employer and does not discriminate on the basis of race, colour, religion, sex, national origin, age, veterans status, disability, or any other characteristic protected by applicable law.

We Offer Best-In-Class Benefits

Healthcare & Medical Insurance

We offer a wide range of health and welfare programs that vary depending on office location. These generally include medical, dental, short-term disability, long-term disability, life, accidental death, labor accident and business travel accident insurance.

Holiday & Vacation Policies

We offer competitive vacation policies based on employee level and office location. We promote time off from work to recharge by providing generous vacation entitlements and a minimum of three weeks expected vacation usage each year.

Financial Wellness & Retirement

We assist employees in saving and planning for retirement, offer financial support for higher education, and provide a number of benefits to help employees prepare for the unexpected. We offer live financial education and content on a variety of topics to address the spectrum of employees’ priorities.

Health Services

We offer a medical advocacy service for employees and family members facing critical health situations, and counseling and referral services through the Employee Assistance Program (EAP). We provide Global Medical, Security and Travel Assistance and a Workplace Ergonomics Program. We also offer state-of-the-art on-site health centers in certain offices.

Fitness

To encourage employees to live a healthy and active lifestyle, some of our offices feature on-site fitness centers. For eligible employees we typically reimburse fees paid for a fitness club membership or activity (up to a pre-approved amount).

Child Care & Family Care

We offer on-site child care centers that provide full-time and emergency back-up care, as well as mother and baby rooms and homework rooms. In every office, we provide advice and counseling services, expectant parent resources and transitional programs for parents returning from parental leave. Adoption, surrogacy, egg donation and egg retrieval stipends are also available.

Benefits at Goldman Sachs

Read more about the full suite of class-leading benefits our firm has to offer.

Opportunity Overview CORPORATE TITLE Associate OFFICE LOCATION(S) Dublin JOB FUNCTION External Product Specialists DIVISION Asset & Wealth Management

Apply Now

Refine Your Search

customer & consumer data product jobs in dublin, d

Asset & Wealth Management, Operations MI Analyst, Associate, Dublin

Associate Software Engineer

Technical Product Manager QVAC - 100% remote

Enterprise Customer Success Manager - Benelux

Technical Product Manager QVAC (100% remote Worldwide)

Enterprise Customer Success Manager - France

Customer Service and Sales Representative

Data Analyst – Salon Reporting (12 month maternity cover)

CRM Developer

Senior Product Manager

Research Analyst

Principal Data Scientist

Sr SWE, Fraud Science Data Platform

Software Development Engineer II

Senior Staff Customer Engineer – Automotive AI

Supply Chain Planner/ BA

International Growth Consultant (English)

Consumer Music Marketing Lead

Technology Risk and Controls Lead (Cybersecurity Governance)

Full-Stack Engineer (Back-End Leaning)

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