Find Support grade Jobs in North Dublin, D

Project & Change Delivery Manager
Teleperformance —Dublin 07, County Dublin
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Assistant Librarian
National College of Art & Design —Dublin, County Dublin
- €57,897–€70,733 a year
- Full-time
- Research
- Administrative experience
- Analysis skills
- Annual leave
St Michaels House - Social Care Worker - Foxes Lane (Disability) 99912
Health Service Executive —North Dublin, County Dublin
- €56,650 a year
- Bachelor's degree
- No degree
- Communication skills
- Annual leave
- Employee assistance program
5d
Facilitator Autism A Chara Disability Services FPTTS80306
Health Service Executive —North Dublin, County Dublin
- Part-time
- English
- No degree
- Communication skills
Customer Onboarding Specialist (with German language)
TELUS Digital —Dublin, County Dublin
- €36,400 a year
- No weekends
- Microsoft Excel
- English
- AI
- Relocation assistance
Community Access Facilitator 99480
Health Service Executive —North Dublin, County Dublin
- Weekend availability
- Clinic
Security Systems Service Engineer
Convergint Technologies —DUBLIN 12, County Dublin
- €55,000–€60,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee assistance program
Quick apply
Operations Senior Manager
Teleperformance —Dublin 07, County Dublin
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Lean Six Sigma Digital Transformation Leader
Teleperformance —Dublin 07, County Dublin
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Seasonal Research Fisheries Assistants Dublin
Inland Fisheries Ireland —Dublin, County Dublin
- €33,127.07 a year
- Monday to Friday
- Customer service
- English
- Leaving certificate
Quick apply
11d
Community Support Worker 100108
Health Service Executive —North Dublin, County Dublin
- Part-time
- Clinic
4d
Data Analyst
iCIMS Talent Acquisition —DUBLIN 2, County Dublin
- Full-time
- Azure
- Computer Science
- Data analysis skills
- Annual leave
- Life insurance
Data Analyst
iCims —DUBLIN 2, County Dublin
- Full-time
- Azure
- Computer Science
- Data analysis skills
- Annual leave
- Life insurance
Security Associate, Mandiant
Google —Dublin, County Dublin
- €68,000–€70,000 a year
- Full-time
- Bachelor's degree
- JavaScript
- No degree
13d
Social Care Leader
Daffodil Care Group —Naul, County Dublin
- €17.75–€19.01 an hour
- Full-time
- Annual leave
- Employee discount
Quick apply
8d
Project Assistant, Grade 10 (Temp, 1 Year) eCollege ref no.611
SOLAS —DUBLIN 1, County Dublin
- €35,067–€62,336 a year
Piercer
Astrid & Miyu —Dublin, County Dublin
- €19 an hour
- Weekend availability
Quick apply
Staff Nurse Immunisations Altra Foirne Imdhíonadh DNE26110 - Repost / Amended
Health Service Executive —North Dublin, County Dublin
Apprentice Motor Claims Handler
Davies —Dublin, County Dublin
- Full-time
- Microsoft Excel
- Customer service
- English
- Employee assistance program
- Referral programme
Quick apply
Senior Physiotherapist
Bartra Healthcare —DUBLIN 5, County Dublin
- €63,279–€67,399 a year
- Full-time
- Management
- Supervising experience
- Bachelor's degree
Quick apply
8d

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Project & Change Delivery Manager

Teleperformance -
Dublin 07, County Dublin

Apply Now

Job details

Full-time

Qualifications

Jira
Microsoft Powerpoint
Microsoft Word
Microsoft Excel
Customer service
Microsoft Office
Project management
Bachelor's degree
Project management software
Microsoft Project
Leadership
Financial acumen
Communication skills

Full job description

Overview:

Job Title: Project & Change Delivery Manager

Department: Operations

Management Responsibility for: Individual Contributor Role

Travel Required: Yes / Infrequent

Reports to: Sr Director Operations & Service Delivery

Location: TP Office in East Point Business Park - Dublin, 5 days a week Onsite role

Contract Type: Full Time - Permanent

Grade: TBC

Job Summary / Overview

Project & Change Delivery Manager plans, executes, and closes projects, ensuring they are delivered on time, within budget, and according to specifications. They define project goals, manage resources and teams, mitigate risks, and maintain clear communication with stakeholders throughout the project lifecycle. They are ultimately responsible for the successful outcome of the project and change delivery.

Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document)

Planning & Scheduling: Defining project scope, goals, milestones, and timelines.
Resource & Budget Management: Allocating resources efficiently and controlling costs to stay within budget.
Team Leadership: Assembling, directing, and motivating project teams
Risk Management: Identifying, monitoring, and mitigating potential project risks.
Communication & Reporting: Keeping stakeholders, clients, and upper management informed of progress.
Quality Assurance: Ensuring deliverables meet expected standards and project goals.
Project manage multiple small to medium scale projects from scoping through to Implementation and roll out
Partner with cross-functional partners internally and externally (such as Markets, Policy, Quality, Training and WFM) to enable outsourcing operations that help improve our community experience and support
Identify potential risks or issues with project implementations, and proactively drive communication with internal and external stakeholders during projects
Translate business requirements into implementation plans, furthering our mission of protecting and supporting our client community
Play an active role by contributing to improving policies, products, processes and support system solutions
SOW Compliance, Facilities Coordination, SOW Audit Compliance, Projectization, Inventory Management
Client Syncs - Upcoming Projects, Task Management, Escalation Report
Change Management – Attend CAB meeting, Drive Changes & updates process, Business Review Management, Weekly/Monthly/Quarterly Review Management
Agenda Coordination, Changes & Updates Reporting, Non-Conformance Task Management
Other duties as assigned.

Main Job Requirements

Education and Specific Training

Bachelor’s degree or equivalent experience in BPO

Work Experience

Graduated, PMP certified, Financial Acumen
Prior BPO Projects, Transitions (Lift & shift, New Program Launches) experience
5+ years Project Management, Program Management and Change delivery experience, with expertise in process management, operations-based projects and a strong track record in implementation of these projects
Proven ability to manage multiple projects concurrently through successful implementation in an operational environment
Proven ability to optimize Scope, Quality, Time & Cost aspects of Projects
Ability to work in a fast-paced environment with minimal guidance
Experience working with internal/ external stakeholders in multiple geographic regions
ADKAR Model for Change Management: Focuses on individual transitions: Awareness, Desire, Knowledge, Ability, and Reinforcement
Experience of working with MSP and born in cloud clients preferred
Experience in BPO and Contact Centre environments
Experience of supporting large Operations (500+) with strong focus on engagement and work culture

Required Skills

Technical & Functional Skills

PMP, Prince2 certified
Technical support, Customer Service, Trust & Safety domain experience preferred
Organization & Planning: Strong project management methodologies (e.g., Agile, Waterfall).
Communication: Excellent interpersonal skills to manage diverse teams and client expectations.
Problem-Solving: Ability to handle unexpected issues and adapt to changes.
Tools: Proficiency in project management software (e.g. MS Project, Jira)
Proficient use of Microsoft Office tools including MS Word, PowerPoint, Excel, Outlook and others
Ability to use Excel’s advanced analytical tools such as run charts, histograms, pareto charts, scatter plots etc, preferred

This is a full-time permanent role. Applicants must hold a valid and sufficiently long permission to work in Ireland to enable them to perform the role on an ongoing basis. Where work permission is due to expire shortly, the Company may require evidence of a pending renewal application to progress an offer.

[This role is not eligible for employment permit sponsorship. Applicants must already have, and maintain, a valid permission to work in Ireland for the duration of the role.]

Apply Now

Refine Your Search

support grade jobs in north dublin, d

Project & Change Delivery Manager

Assistant Librarian

St Michaels House - Social Care Worker - Foxes Lane (Disability) 99912

Facilitator Autism A Chara Disability Services FPTTS80306

Customer Onboarding Specialist (with German language)

Community Access Facilitator 99480

Security Systems Service Engineer

Operations Senior Manager

Lean Six Sigma Digital Transformation Leader

Seasonal Research Fisheries Assistants Dublin

Community Support Worker 100108

Data Analyst

Data Analyst

Security Associate, Mandiant

Social Care Leader

Project Assistant, Grade 10 (Temp, 1 Year) eCollege ref no.611

Piercer

Staff Nurse Immunisations Altra Foirne Imdhíonadh DNE26110 - Repost / Amended

Apprentice Motor Claims Handler

Senior Physiotherapist

I want to receive the latest job alerts for support grade in north dublin, d

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