Find Support analyst Jobs in Ireland

Incident Management Analyst
Milestone Technologies, Inc. —Remote
- €36,600 a year
- Weekend availability
- Remote
- Customer service
- English
- Communication skills
Quality Analyst (Fraud)
TELUS Digital —Cork, County Cork
- €38,500 a year
- Monday to Friday
- Analysis skills
- AI
- Communication skills
8d
Data and AI Analyst
Fortray Global Services Ltd —Dublin, County Dublin
- Up to €40,000 a year
- Full-time
- Azure
- Computer Science
- SQL
QA Analyst (Automation)
BoyleSports —Dundalk, County Louth
- Hybrid work
- Azure
- Java
- AWS
Quick apply
ASPIRE GSC – Service Desk Level 1/Level 2 Analyst
Version 1 —Dublin, County Dublin
- €35,000–€43,000 a year
- Weekend availability
- Azure
- Oracle
- Customer service
- Employee assistance program
- Employee discount
Quick apply
Data Analyst – Marketing & Campaign Analytics
Tata Consultancy Services —Letterkenny, County Donegal
- Call to connect
- Azure
- SQL
- AWS
Global Privacy Reporting & Data Analyst | PGIM Ireland
Prudential —Letterkenny, County Donegal
- Full-time
- Hybrid work
- Computer Science
- Analysis skills
- Bachelor's degree
Compliance Operations Analyst
Yomali Labs Limited —Remote
- Full-time
- Remote
- No degree
- Organisational skills
- Leadership
Banking Processes and Procedure Junior Business Analyst
BTO spa —County Louth
- English
- Finance
- Project management
Associate Analyst, Chem/Analytical, Lab, WFD
West Pharmaceutical Services —Waterford, County Waterford
- €31,719.60–€40,370.40 a year
- IT
- Manufacturing
- Communication skills
- Annual leave
Data Analyst
Holafly —Dublin, County Dublin
- Remote
- SQL
- Analysis skills
- Bachelor's degree
- Annual leave
Junior Logistics Systems Support
Trimble —Galway, County Galway
- Full-time
- Remote
- Microsoft Excel
- Data analysis skills
- Windows
14d
Global Privacy Reporting & Data Analyst | PGIM Ireland
PGIM —Letterkenny, County Donegal
- Full-time
- Hybrid work
- Computer Science
- Analysis skills
- Bachelor's degree
Teaching and Learning Specialist (Associate Director or Program Analyst, depending on experience)
The Luminos Fund —Remote
- Full-time
- Remote
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Quality Control Analyst Level II
Viatris —Inverin, County Galway
- Full-time
- Microsoft Office
- Analysis skills
- Bachelor's degree
QC Environmental Monitoring Analyst
Eurofins Ireland PSS —Limerick, County Limerick
- Full-time
- Analysis skills
- Bachelor's degree
- Communication skills
- Free parking
- Annual leave
Quick apply
Member Issue Resolution Analyst
Optum —Letterkenny, County Donegal
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
6d
Junior Project Manager / Delivery Analyst – Senior Associate
State Street —Kilkenny, County Kilkenny
- Full-time
- Microsoft Excel
- Customer service
- Finance
Quality Assurance Analyst
West Cork Distillers —Skibbereen, County Cork
- Full-time
- Microsoft Excel
- Microsoft Office
- Project management
- Annual leave
- Employee assistance program
Quick apply
QC Analyst-Shift
PSC Biotech —Cork, County Cork
- Full-time
- Engineering
- Master's degree
- Bachelor's degree

I want to receive the latest job alerts for support analyst in ireland

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

support analyst jobs near ireland

Service Desk Analyst jobs in Dublin, County Dublin

Data Analyst jobs in Dublin, County Dublin

Quality Analyst jobs in Cork, County Cork

QC Technician jobs in Cork, County Cork

Google Customer Service jobs in Dublin, County Dublin

Customer Service jobs in Athlone, County Westmeath

Customer Service jobs in Cork, County Cork

Service Desk Analyst jobs in Dublin West, County Dublin

Compliance Officer jobs in Dunshaughlin, County Meath

Communications Officer jobs in County Dublin

Compliance Officer jobs in Maynooth, County Kildare

Compliance Officer jobs in Waterford, County Waterford

Compliance Officer jobs in Dublin Airport, County Dublin

Assistant Staff Officer jobs in Dublin, County Dublin

Healthcare Quality Patient Safety jobs in Dublin, County Dublin

Quality Safety & Risk Management, Patient Safety jobs in Dublin, County Dublin

Part Time Senior jobs in Dublin, County Dublin

Qc Analyst, Microbiology jobs in Cork, County Cork

Quality Control Laboratory jobs in Dublin, County Dublin

Data Analyst jobs in Shannon, County Clare

Incident Management Analyst

Milestone Technologies, Inc. -
Remote

Apply Now

Job details

€36,600 a year

Qualifications

Jira
Customer service
English
IT support
ServiceNow
Communication skills
Information Technology

Full job description

li{ font-size: 14px;} p{ font-size: 14px;}
Company Overview

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.

Job Overview

Responsibilities

Internalize and utilize documented procedures, styles, and standards for a consistent incident management experience
Obtain and record all significant efforts during the investigation and mitigation of a service outage
Craft clear, concise summaries of triage and mitigation efforts and the current service state
Identify and document significant milestones during the investigation and mitigation of a service outage
Identify and document key stakeholders involved in the investigation and mitigation of a service outage
Coordinate with service engineers to identify additional support and quickly engage those resources when necessary
Communicate with multiple stakeholders during service outage investigations via voice and chat
Coordinate closely with peers and team leaders during complex or extended service outages
Prepare postmortem documentation for the outage root cause analysis
Respond to manual escalations and communications with the assistance of a senior team member or shift lead
Monitor communication tools to track incoming incidents and assign them to the appropriate team member

Skills

1+ years of experience in IT support fields such as operations or service desk
Experience in following procedures, gathering metrics, and monitoring automated and manual notifications
Experience supporting enterprise-level applications, server hardware, databases, and networks
Experience using alerting, incident management, and work tracking tools like ServiceNow or Jira
Demonstrated ability to respond quickly and follow complex processes in a dynamic environment
Proven capacity to balance multiple responsibilities without compromising work quality, even in high-pressure situations
Highly motivated, detail-oriented individual contributor with outstanding organizational skills
Strong interpersonal and verbal communication skills, capable of working effectively within a diverse team
Superior written communication skills, including following basic English grammar rules, using templates, and adhering to documented styles and standards
Excellent customer service skills, responding to questions and urgent requests in a helpful, empathetic, and professional manner
Ability to work as part of a 24x7x365 team with shifts that include weekends and public holidays

Qualifications

IT-related degree or certification
Working knowledge of ITIL or a similar service management model
Prior experience working in a large multinational team

Compensation

Estimated Pay Range: 36,600.EUR/year

Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.

Our Commitment to Diversity & Inclusion

At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.

Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.

We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.

Apply Now

Refine Your Search

support analyst jobs in ireland

Incident Management Analyst

Quality Analyst (Fraud)

Data and AI Analyst

QA Analyst (Automation)

ASPIRE GSC – Service Desk Level 1/Level 2 Analyst

Data Analyst – Marketing & Campaign Analytics

Global Privacy Reporting & Data Analyst | PGIM Ireland

Compliance Operations Analyst

Banking Processes and Procedure Junior Business Analyst

Associate Analyst, Chem/Analytical, Lab, WFD

Data Analyst

Junior Logistics Systems Support

Global Privacy Reporting & Data Analyst | PGIM Ireland

Teaching and Learning Specialist (Associate Director or Program Analyst, depending on experience)

Quality Control Analyst Level II

QC Environmental Monitoring Analyst

Member Issue Resolution Analyst

Junior Project Manager / Delivery Analyst – Senior Associate

Quality Assurance Analyst

QC Analyst-Shift

I want to receive the latest job alerts for support analyst in ireland

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected