Find Service desk agent Jobs in County Dublin

Workplace Experience Ambassador
KSB-Jones Lang LaSalle Services Ir —Dublin, County Dublin
- Full-time
- Hospitality
- Customer service
- Salesforce
Quick apply
13d
Business Development Representative
Intercom —Dublin, County Dublin
- Hybrid work
- Sales
- Bachelor's degree
- No degree
- Annual leave
- Work from home
Sales Development Representative
Intercom —Dublin, County Dublin
- Hybrid work
- Google Suite
- Sales
- Bachelor's degree
- Annual leave
- Work from home
14d
Securities & Derivatives Intermediate Analyst
Citi —Dublin, County Dublin
- €52,580 a year
- Full-time
- Hybrid work
- Bachelor's degree
- No degree
- Accounting
Staff Product Engineer, AI
Intercom —Dublin, County Dublin
- Hybrid work
- Computer Science
- Bachelor's degree
- JavaScript
- Annual leave
- Work from home
CRM Developer
Glen Dimplex Europe Holdings Ltd —Cloghran, County Dublin
- Full-time
- Azure
- Microsoft Outlook
- Computer Science
Quick apply
1d
Enterprise Business Development Representative
Intercom —Dublin, County Dublin
- Hybrid work
- Bachelor's degree
- Mentoring
- AI
- Annual leave
- Work from home
14d
Business Development Representative, Emerging AI Products
Intercom —Dublin, County Dublin
- Hybrid work
- Sales
- Bachelor's degree
- No degree
- Annual leave
- Work from home
AI Infrastructure Engineer
Intercom —Dublin, County Dublin
- Hybrid work
- Computer Science
- Java
- Master's degree
- Annual leave
- Work from home
Principal Sales Strategy & Operations Manager
Intercom —Dublin, County Dublin
- Hybrid work
- Microsoft Excel
- Sales
- SQL
- Annual leave
- Work from home
Account Manager (Commercial)
Intercom —Dublin, County Dublin
- Hybrid work
- Sales
- Business development
- AI
- Annual leave
- Work from home
Application Security Engineer
Intercom —Dublin, County Dublin
- On call
- Hybrid work
- Windows
- Software development
- AI
- Annual leave
- Work from home
6d
Scaled Customer Success Manager
Intercom —Dublin, County Dublin
- Hybrid work
- AI
- Communication skills
- Work from home
Senior Data Engineer
Keyrock —Dublin, County Dublin
- Full-time
- Remote
- System design
- SQL
- No degree
Senior Machine Learning Scientist
Intercom —Dublin, County Dublin
- Hybrid work
- Doctoral degree
- Research
- Master's degree
- Annual leave
- Work from home
Field Marketing Manager
Intercom —Dublin, County Dublin
- Hybrid work
- Sales
- Project management
- Organisational skills
- Annual leave
- Work from home
Senior Full Stack Engineer - Team Web
Intercom —Dublin, County Dublin
- Hybrid work
- Computer Science
- AWS
- Bachelor's degree
- Annual leave
- Work from home
Principal Customer Success Manager, Enterprise
Intercom —Dublin, County Dublin
- Hybrid work
- AI
- Work from home
Staff Forward Deployed Engineer
Intercom —Dublin, County Dublin
- Hybrid work
- JavaScript
- In-person
- Communication skills
- Annual leave
- Work from home
Account Manager - French Speaking
Intercom —Dublin, County Dublin
- Hybrid work
- Sales
- Business development
- AI
- Annual leave
- Work from home

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Workplace Experience Ambassador

KSB-Jones Lang LaSalle Services Ir -
Dublin, County Dublin

Quick apply

Job details

Full-time
13 days ago

Qualifications

Hospitality
Google Docs
Customer service
Salesforce
Project management
IT
Communication skills

Full job description

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Headline Responsibilities

Reporting directly to the Guest Services Ambassador Team Leader, the GSA will provide exceptional customer service to both internal & external customers. The right person will provide the first impression our visitors have of Salesforce and therefore, they will need to be on the ball in any situation, providing a lasting and unique Guest Experience that makes our customers feel welcome, comfortable and brings our Salesforce brand to life. This person will need to work collectively as a team and show a passionate understanding of our guests’ needs and requirements, striving to exceed expectations wherever possible, in true Salesforce Ohana fashion.

Guest Welcome Experience

Capture eye contact with EVERY guest as soon as they walk through the door
Smile and stand to greet EVERY guest who approaches the Reception desk
Provide a welcoming, first class home from home feeling
Maintain a consistent hosting experience being personable, chatty and helpful
Help guide our guests through the visitor management sign in process, ensuring the mandatory NDA is signed by every external visitor
Provide consistent service in line with global expectations (ie. offering to store coats & belongings, offering drinks whilst waiting, assisting with WiFi connection etc.)
Contact hosts timely and efficiently using multiple channels of communication
Keep our guests informed of when they will be collected by their hosts
Fully cross-train as GSA, Lobby Host to cover as per business demand

Self Presentation

Adhere to global dress code standard and remain smart/polished at all times
Ensure professional personal presentation at all times (including body language etc.)
Exude a friendly, smiley and bubbly demeanour to every visitor

Presentation of Reception & Extended area

Reception desk to have a minimalistic look and be free from clutter
Waiting area to be as per global standard and immaculately presented

Suitable literature on coffee tables if required/approved
Maintain organisation and cleanliness of cloakroom

Internal & External Customer Relationship Management:

Build strong and lasting rapport with internal and external customers on all levels of seniority (ie. EAs, AEs, VPs, suppliers, vendors, customers etc.)
Actively recognise returning visitors
Maintain a strong relationship and understanding with the Building lobby team
Promote concierge service when required

Security

Adhere to strict corporate security policies at all times
Build strong working relationship with on site security agents
Issue temporary passes as per security process
Promote the importance and process of Security rules and procedures

Administration/Other:

Accurately follow process for pre-registering visitors
Swiftly resolve situations with unknown guests
Utilise multiple resources to respond to general enquiries
Pro-actively seek out hosts to follow up on temp cards, guests lists for events, using internal communication for pre-registration etc.
Actively participate in company resources (ie. Chatter) promoting guest experience and positivity for the Salesforce culture and brand.
Have an understanding of Salesforce products and the direction of growth for Salesforce overall
Participate in company initiatives
Maintain a flexible approach to change in line with business demand and an ever developing company
Adhere to ad hoc requests as outlined by the Workplace Services Management team

Qualifications:

Hospitality/Retail experience preferred but not essential.
Strong Customer service background in a fast paced environment
Intermediate-advanced IT skills (G-mail and Google docs preferred but not essential)

Inter-personal skills:

Passionate attitude for Customer service
Friendly, helpful and willing to go the extra mile to help meet our customer’s needs
Able to prioritise effectively
Proactive and positive attitude
Team player & problem solver
Excellent interpersonal and communication skills, including understanding for the use of confidentiality and diplomacy
Excellent multi-tasking, project management and organisational skills
Ability to work in a fast-paced environment and meet deadlines

Location:

On-site –Dublin, IRL

Job Tags:

Hiring

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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Refine Your Search

service desk agent jobs in county dublin

Workplace Experience Ambassador

Business Development Representative

Sales Development Representative

Securities & Derivatives Intermediate Analyst

Staff Product Engineer, AI

CRM Developer

Enterprise Business Development Representative

Business Development Representative, Emerging AI Products

AI Infrastructure Engineer

Principal Sales Strategy & Operations Manager

Account Manager (Commercial)

Application Security Engineer

Scaled Customer Success Manager

Senior Data Engineer

Senior Machine Learning Scientist

Field Marketing Manager

Senior Full Stack Engineer - Team Web

Principal Customer Success Manager, Enterprise

Staff Forward Deployed Engineer

Account Manager - French Speaking

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